Jesse J Licuanan, MD

Went to schedule an appointment for my Mom with Dr. Licuanan for May 27, did not see him because he was at a hospital. Saw Ms. Vicente, NP she said she will order some lab work for my mom. Called them three times on business hours to verify if lab work has been ordered, no response, so I left a voicemail three times, no call back. Didn’t want to have my mom fast 8 hours prior, waste a day off from my work, just to find out nothing has been ordered, so I am calling to confirm — but no response from Dr. Licuanan’s office. The book, Reengineering Healthcare, mentions that the office staff, secretaries and MSAs run the practice so that doctors can provide care seamlessly to patients. I can tell you that Dr. Licunanan’s office is run poorly, so no matter how great of a health care provider you are, if your MSAs are lousy, your practice suffers. I think his office staff needs to be revamped.

Cant say enough about this gentleman. He genuinely cares about his patients. he and Dr. So always look out for me if I have to go in to LKWD RMC. Keep up the great work Sir! Your patients appreciate your hard work! His staff is AWESOME too. Yes even Lichelle.hahaha.