Harbor Hyundai

I’ve been here since 11:02am it is now 1:37pm and I’ll no needed replaced was a battery. The promised time was at 1:00pm and I’m waiting in the lobby. My advisor Esteban seems like he can really care less about customer relations. All I have ever asked from any dealership is keep me posted at the appropriate times especially while I’m feet away in the waiting area. Most will read this and say well why didn’t you just go ask, because as a small business owner I would never allow my client to wait in the unknown after a specific time documented on the contract. I feel it’s a very bad practice and this is the second time I’m here with the same BS. The first time I waited from 9am to 6pm without an update and they kept my car for 4 days without discussing taking my steering column apart and not having the part in stock with me. Now my steering column won’t lock and I’ll have to make another separate appointment for that. So I had to catch the bus for 4 days with a 6 hour in total commute. There aren’t that many Hyundai placed near my house so I’m forced to come here. I mean three hours for a battery swap. Lol come on. Had an appointment at 1pm that I told them I would be late for but had to reschedule due to lack of urgency. Hopefully someone will read this review and I’ll hope there is a dealership by your house that will treat you like you matter. Oh but when I went to go sit in the new body style of my vehicle someone was right there watching my every move. Lol what a pitty.

These guys are Liars. I told them not to run the Credit because it would affect the credit score. They said oh no it wont happen. Dont worry about it, i was there to simy look at cars and get prices. But these pushy ass people ran the credit and sure enough my credit score was affected. They act like they want to take care of you because your raza, but hell no! I will never go back to the Hyundai dealership.

I bought my brand new Hyundai Veloster from this dealership when the first came out in last 2011. Not only was my purchasing experience perfect, I’ve also had extremely good follow-​up service every time I’ve taken my car back for an oil change, tire rotation, etc. The staff is always exceptionally friendly and easy going, and I’ve never had to wait more than the anticipated hour for regular service. I really couldn’t ask for a better experience, and I’ve recommended this dealership to several of my friends already! I wish every dealership could be this awesome!

This place is amazing. I recommend anyone car shopping to come here. I had the best experience purchasing my dream car thanks to the Salesman Johnny M.
Johnny got me the best deal possible, and wasn’t quick to just sell me any car that I qualified for at a high interest rate. like I’m sure most unexperienced salesmen would like they ALMOST did to me at Winn Hyundai in Carson! He gave me wise knowledge and was patient to find a good deal that would meet my financial comfortzone. He wasn’t desperate for a sale like the other Hyundai that I went to was. They say patience is a virtue, I walked out with my dream car at the best price. Thanks Johnny for all of your help and hard work!
P.S.
Dear Harbor Hyundai, Johnny better get a promotion soon.

Harbor Hyundai and Ruben in Sales are amazing!!! I had the absolute best experience leasing my new Hyundai Elantra. Would definitly recommend checking out Harbor and asking for Ruben to help you out.

«Two thumbs up for James Kraft :)»
James Kraft was my salesperson and I couldn’t have been happier with his service. He was very thorough, answered all of my questions and if he was unsure he asked someone else to verify he was giving me accurate information. He spent the time showing me all the features on my new car and how they worked. Even though it was already pretty late on New Year’s Eve, I didn’t feel like he was rushing to go home, instead I felt like he wanted to make sure I felt familiar with the features of the car before leaving. He also was very helpful when I came back to get the DuPont coat put on and happily answered some more questions. I felt very comfortable purchasing my car from him, and would definitely recommend him to my friends and family because of his friendliness, knowledge, and thoroughness.

Eric is not the best, he has no customer skills. His sales techniques are mediocre. It is like he is forced to be out there. Ughh if I am going to spend or at least attempt to spend money on a vehicle I want the proper treatment

Service was very good. Scott was very nice. Got in & out in no time. My evapor canister was the problem. also took care of a re call. I have 02 accent.
Fyi…all AAA members get a 10% discount!!!

Harbor Hyundai dealership in Long Beach is outstanding. We had an opportunity to purchase a new Hyundai this past weekend. We met with James who was so patient during the new car purchase as we test drove several vehicles over and a several day period. It so nice to go into a dealership and not feel pressured. James Craft made my wife’s new car purchase trouble free. Its this type of business and their employees that will make us want to return again.
I would highly recommend Harbor Hyundai and sales person James Craft… he is excellent!!!

I wish it would be an option of giving negative score !!!
Being on market for large sedan I looked into brand that I never considered before. And only because of what looked like a decent vehicle and of an attractive quote emailed to me by Leonard Fisher on that new Equus with 5 miles on it. I was contacted by Doug Van Dyck who as I understood took over. I value my time and before taking Über to pick up this new Equus I multiple times confirmed lease numbers as well as fact what car I am getting. Took care of credit application and other paperwork prior to arrival .
To my great surprise Doug Van Dyck was trying to slip me paperwork to sign on some used Equus, pretending that he is surprised that I didn’t know I am getting used car not new. Naturally I walked away. Pathetic sales techniques of that dealership and dishonest salesperson were enough for me to move on and forget about getting any Hyundai now and in the future.
No respect to dirty little liar Van Dyck
I filed complaint with Hyundai USA
And that’s what I got texted to me by Van Dyck:
«I was not the one who misinformed you that the car was a demo unit. I was there to simply finish what was started. «
What is that? Since no apologies were given I assume it’s an acknowledgement that Leonard Fisher is more dishonest.
Now Kevin J. sending me generic response claiming that I actually was informed that that vehicle was Demo. That’s another cheap cover up.
Welcome to the club «Dishonest people of Harbor Hyundai «!!!
And Kevin J, do yourself a favor and look at picture I posted of brand new car with 5 miles on it that was promised to me by both of your internet managers.
In any case, I got two Mercedeses instead of two Hyundai on same day. My loss was only $ 100 on Über driving to Harbor Hyundai and back, as well as no desire to ever consider that brand. EVER!!!

Bought a new Elantra here recently and it was a great experience. My salesman was Mr. James Kraft. He was so polite and professional, he took such good care in explaining everything to me.
Financing with Joni was very pleasant and was q breeze. She was so on top of all the paperwork and was so kind to explain to me again the advantages of extending the warranty even though Mr. Kraft had thoroughly explained it before. Sometimes you just need a chance to really think and weigh the pros and cons and they were all very understanding about it. I didn’t feel pushed or rushed about anything.
Very positive experience, I would definitely recommend this dealership and come back again in the future.

After Sales Service at it’s best!
–
We have purchased an Elantra in 2013 and so far has been satisfied with the after sales service we have been receiving ever since. A few days ago, wife noticed one of the back blinker is not working. Came in with no appointment (we kinda feel it was an emergency as this is a safety concern, threat of a citations aside), we were given an initial estimate, made to wait for a reasonable amount of time at the waiting area (which I find always neat and clean!!) and before an hour is up. we drove out with the car fixed and we how much you ask?.. we were only charged for the replacement bulb!
Now that is what you can an A1 Class Service! Rodrigo Bumacod has always taken care of us over there. so look him up!
We are one satisfied Harbor Hyundai customer!

After making so research about the car we had AAA who recommend this dealer. After speaking with Doug Van Dyck on the phone, who was very nice, we decided to go and meet him for a test drive on the Elantra GT and the Accent. Doug was really welcoming and gave us a test drive. Everything went well, he was never pushy as i could experienced at other dealerships in Los Angeles, for other car brands. Finally we decided to go for an Elantra GT and Doug dedicated his time to get us a loan and never pushed us to get external options.
We ended up with a very very good deal, who came directly from Doug, no need to negotiate fake high level price. Everything was clear and honest.
We had a great experience there and will come back soon to get a second new car for Mister.
Ask Doug Van Dyck and you won’t regret it!!!
I highly recommend this Hyundai dealer :)

Got my 2015 Hyundai Genesis Coupe 3.8 Ultimate here for the lowest price I could find and have been coming back since for service.
I’ve had my car for close to a year now, and unfortunately, there was some transmission issue awhile back (manual transmission). However, these guys took care of it for me extremely quickly and completely under warranty. Now everything is perfect and I’m enjoying every aspect of this car.

*Thank you to Kevin B
& Kenny G
for checking on me the evening of & the day after the accident, for 3 days to make sure my beauty & ego were not damaged-​I had texted Kenny to tell Ryan what happened, but Kenny stepped it up a notch & made e sure I was okay, and I messaged Ryan later on what happened-​see, that’s what friends on Unilocal do for each other-​we help each other out one way or another!
I had a pretty bad fender bender on my way to a Unilocal Elite Event at the end of last month at the Jamboree exit involving 2 other vehicles.
The whole side of my Blue Knight was scraped worse than a chemical peel for Brigitte Bardot on a bad day
!
OY VEY such a shunda!
Fortunately ALL parties involved were civil, had insurance, and only 2 people had some minor injuries.
I called my insurance company Wawanesa, spoke to claims, did the inspection, and after my insurance talked with the other parties insurance companies, I then brought the car here.
I completed my paperwork, explained that I was leaving town and would not be able to pick up my car until the 16^th of September.
There was no drama, I waited while Automotive Repair, Parts & Service contacted Enterprise down the street to verify if the vouchers I received in 2012 for the leasing of my 2013 were good, and they were, so good that I was given a loner car free of charge on said vouchers for 21 days, even if the car was finished, I had that loner car until l returned.
I was picked up by Enterprise (who works closely with Harbor Hyundai), filled out some paper work, got my Sonata (which ironically is the vehicle I’m leasing when I turn my Elantra next July).
I got home on the 15^th, had made an appointment to pick up my vehicle on the 16^th, went down to Enterprise, and they took me to Harbor Hyundai, picked up my car after I was assisted in inspecting that all was well, and I was off!
Here’s the Blue Knight after a wash at Tommy’s on Anaheim Street after driving through the rain on my way back from the dealer where they had just washed & detailed my car-​good as new
Again, no drama, no hassles, no hidden charges and excellent customer service all around.
Why other car dealers don’t do this I have no idea, and my auto insurance only went up $ 7 even thought the accident was not my fault (looks like a 3 in 1 review here, but I assure you it is Harbor Hyundai that was the leader of the pack on this one!)
And this is why I will stay a loyal customer of Harbor Hyundai, lease my third vehicle from them next July, and always have my service etc., done here, because of this type of customer service, the injuries my vehicle took along with the other individuals, just like a relationship that had to end as in this song WE ALL, yes are:

Vince Flores and Harbor Hyundai have the worst service in the world. The other day I got a flat tire and went in my trunk to look for my spare! It wasn’t there. I had no spare. Vince never told me the 29 000 dollar car I purchased from him didn’t come with this. After emailing him then speaking to him, he could careless about the situation. Let alone. Try to resolve the issue in any way. Told me I would have to roll around on my tire and find a hole and seal it myself. Umm yeah. Let me damage my rim you damn fool. He then told me he would talk to his manager and call me back. Never did that either. Do not buy a cat from these useless people. They don’t give two f*cks about you and he expensive purchase you’re about to make from them. Vince. You’re a liar and uninformative. May your sales decrease and your customers find out what a liar you are!!!

been here a few times as my vehicle is hitting the 10 yr mark.
This pertains to the service department.
Friendly and knowledgable staff; fast service. Spacious waiting area with coffee, TV and comfortable seating.
Yes there are bathrooms.
When its all done, even for an oil change, you get your car back freshly washed!

I was referred to this dealership by my brother Quang who recently purchased his 2015 Veloster here. He also referred me to JOHNNY MARIFIAN, the sales rep who assisted him. I have so many wonderful things to say about this dealership and Johnny (but mostly Johnny!). This was my first car purchase with my fiancé and Johnny was SO helpful. He went above and beyond to find me the car that I wanted and worked hard to get me a great deal with his manager. During my car search Johnny answered my text messages and phone calls. He also answered ALL of my questions and he really did listen to any concerns that I had.
I had gone to different Hyundai deanships in SoCal and had bad experience with the sales reps there (they’re so shady and always trying to sell the car for a higher price!!!). For instance, Hardin Hyundai tried to give me a 4.9% interest rate and kept telling me it was a good deal. When I told Johnny about it, he explained to me the interest rates and explained how financing worked. As a first time car buyer, I was very pleased with Johnny’s honesty. He was a no bullshit kind of guy and I really appreciated. I highly recommend this dealership and Johnny’s great customer service to everyone!
COME HERE and SEE JOHNNY for your next car!!!

Overall experience at the dealership was great. I helped my aunt buy an Elantra and everything went quickly and smoothly. I had pre negotiated the price through their internet department and when we arrived we took a quick test drive, filled out some paperwork, waited for the finance guy, filled out some more papers and were on our way. The whole process took a little under 2 hours. Not bad considering it’s like a war of attrition at some dealerships and you are there for literally the whole day.
I like how they clearly detail the pricing on their website (MSRP — their discount — manufacturer rebates).
I had done my research online to find out what was a «fair/​good price» for the Elantra and was pleasantly surprised when I saw that Harbor Hyundai already lists this price as their sale price. Most dealers will list the MSRP and it’s like pulling teeth to get them to come down in pricing… it’s often even tough to get them to give you all of the manufacturer rebates.
I’m sure if you are willing to set through hours of haggling you can probably get an even lower price but honestly, the price they advertise is very competitive and there is ZERO hassle.
Unless you absolutely must get the lowest price possible and/​or love to haggle, my advice for potential buyers is to do your homework and find out what is a good AND fair price and have everyone walk away happy.

I had a great experience at Harbor Hyundai as a first time NEW car buyer last month. My car of the time (2002 Acura TL) had recently been hit and totaled in an accident. I was sad and not ready to give up that car, but I decided to give Hyundai a try. Salesman Eric greeted me as I approached the lot. I just wanted to browse the Sonata models for that day and I wouldn’t be making a purchase decision until my situation was cleared up with insurance. I explained my situation to him, he completely understood, showed me both pre-​owned and new models, then he gave me his contact information to keep him updated.
It didn’t take long for me to realize how much more friendly the people are here compared to other dealerships in the area! Other places didn’t seem to listen and pressured me on the spot to buy. At Harbor Hyundai, I never felt pressured into anything and they actually cared. It was decided, I was getting a Hyundai. About 2 weeks later I came back. I didn’t expect this to happen but they made it possible for me to get a brand new Sonata! I feel very safe in this car which is priority after what happened to me. Eric, thank you so so much!
Would highly recommend taking a look at this dealership!