H&M

The girls that work there are so unfriendly. I asked one of them a question about the jeans and she responded to me as if I was a dumb child, very rude. Then she walked away before I got a real answer. Same goes for the girl in the fitting room. I go to try on some stuff and I felt as if I was bothering her or disturbing her by the look she gave me. I had to stand there for maybe 3 or 5 minutes before she even acknowledged me, even though she saw me waiting and there wasn’t anybody else around. Not once did any of these workers smile or even seem friendly. Very unapproachable people. This store needs to do some better training with their staff.

It’s great because I live in Lakewood so it’s fairly close but the workers could do a better job at a friendly customer service experience. The fitting room was unattended for about 20 minutes, I had to go up to a worker myself to tell them I was going to try on some clothes.

I’m very busy store, and affordable, cute clothes, great service, I love shopping here with my wife.

Hello H&m and welcome to your new location. I’ve always enjoyed your stores. I did notice an inadequate number of point of sale machines in this location. Finally, I do not appreciate selecting a sale item and waiting in a long line to find that the item was marked as sale, but wasn’t a sale item. Please ensure correct pricing. I don’t like surprises like that.
Otherwise, great store with room for improvement!

Today, cashiers didn’t seem like they were having a good day. I was observing one particular cashier as I was waiting in line to pay. I won’t name names but she didn’t seem like she wanted to be there. When it was my turn, I remember I had a gift card and tried to get it on my phone. The cashier made me feel rushed because while I was trying to get the gift card up on my phone she said twice, «I can take your gift card,» and «Do you have a gift card?» She wasn’t even making eye contact just looking around the store. No smiles either. It was annoying.

They don’t allow two people in the changing rooms. I thought they stopped making that a thing 10 years ago. The archaic rule just makes trying on clothes way slower for couples, perfect way to make other customers wait longer for a changing room.

It’s a manager lady that work here that talks to her employees like their little kids. Very passive aggressive and just rude. I felt embarrassed for them… Being a customer we should never have to see that while shopping. It makes hinge uncomfortable

3 stars mostly for proximity and the fact that the closest h&m is out in Cerritos. Came here a few weeks ago and wasn’t too impressed… really didn’t see any current trends. I mostly made out with some cheap printed trousers on sale and some basic tops from the 2 for 10 section. I didn’t realize at the time that this was an outlet! So now that makes sense. In all its still okay if you need some cheap basics, maybe things will be better for fall. Also the racks were crowded and messy per usual I guess I expected a little better since its a new location

The Men’s clothing section at this store is much bigger and much better than most other H&M stores in the surrounding areas.
H&M Basics are always worth the trip. Every now and then I find a specialty item worth getting too. A welcome addition to Long Beach!

Hooray! I don’t have to drive an hour to South Coast Plaza anymore! H and M is in the LBC along with Forever 21!
I’m a bit angry though. I went in today August 15^th 2015
1. NOT ONE employee said hello to me, let alone smile or asked with upbeat enthusiasm if I was finding everything okay.
2. There are these pink circle tags attached to some clothing that h&m gives as a bundle deal like for instance, in my shopping bag was a top for $ 5.99 and a skirt also for $ 5.99 (Mind you they look like a set, things that were made to go together) the skirt had one of those pink circle tags on it and the location of multiple items you can mix and match also had a large sign that says Mix and Match 2 for $ 10. But the shirt didn’t have the circle tag but was under the the sign where the mass selection was. I asked an employee if even though the item of clothing didn’t have this pink tag that the sign saying it was in fact on sale that the discount would be taken at the register. Okay, cool. Went to checkout, the employee was nice. Got home only to find out discount wasn’t taken and little trinkets i wanted didn’t get taken out of the bag or even scanned!
I spent all that time in there because i wanted the deal!
3. When i got in line 2 out of the three registers were open and the manager was helping those two employees with refunds…
Bottom line, items on sale should automatically be in the system and the employees should be checking and asking if everything accounted for at checkout was the price we expected to pay.
Oh, and i want my $ 2 back.
UPDATE: Got my $ 2.16 back thank you for the easy fix!

Very stylish options. Nice and friendly staff. Prices are fair for the quality that you are getting.

This H&M is HUGE! I’m talking two stories huge. I loved the selection, size, and location! Not to mention the gentleman who assisted me in the fitting room (Christian) was so sweet, genuinely nice, and helpful! Will go back for sure.

I’m a fan of H&M clothes and their prices, so I was really excited to hear they have a new store opening up in Long Beach. The place is huge but whoever planned out the dressing rooms needs to be fired. The mens section has I think 2 or 3 dressing rooms and it took me almost half an hour to try on some pants and there were only 2 people in front of me. I thought about going to the corner of the store and stripping down right there. Ridiculous.
Also, there is NO dressing room on the top floor for my daughter. She had to climb a ridiculously long stairway to get to her section then take those same stairs down to try the clothes on.
So, if you know exactly what size you wear and don’t have to bother trying on clothes then this is your place. However, if you need to try clothes on, pack a lunch because you will be there for a while.
3 stars for the store and pricing. –2 for the dressing rooms BS.

h n m is a new spot out here at the pike. long beach were you at? this place has deals for everyone. .doing some school shopper for turtle. i know a deal when i see one and its here.

I don’t really understand the hype
On this place guess it’s a place for the kids or teens meh

Finally made it to the brand spanking new H&M @ the pikeCame in looking for semi-​business work gear and I was not disappointed! The prices are great, and so was the selection. Summer ready color palette, ivory, blues, coral orange and pastels. Great classic blazers and fitted skirts. Wish I could of bought more!
Can’t wait to come back, 2 floors including woens, kids and mens. Enjoyed shopping here, the customer service could be better. I was never approached the whole time I was shopping. Luckily, it didn’t sour my experience.

H & M nice store, but it does not have enough fitting rooms. Whoever designed the infrastructure the store didn’t think on it. How is possible that a big store like that, in a very busy location is going to have just two fitting rooms. It took me almost 40 minutes waiting in line to use a fitting room. No only that, they have just two cashier. I feel so bad for the associates who work in there. Defenely, the manager or owners of the store should think that customer satisfaction is priority, and in order to have it, they store should have more associates and more FITTING ROOMS!!!

Clean store I absolutely loved it! Yvette helped me I was in a rush to work and she was so helpful in running back and forth in dressing room and then register. Thank you Yvette for making my first time shopping with your store great!

Of course I had to come here to partake in grand opening day craziness. Support the new Pike!
5 Stars cause they had tons of cheapie price deals on shirts, skirts, summer stuff, etc…
5 Stars for extra security
5 Stars cause they validate your parking (for a lil’ bit, not completely 100% comped parking)
5 Stars cause it’s so nice, shiny and smells brand new…
1 star cause I think there should be extra dressing rooms upstairs. The elevators were down as well. Took over an hour to pay for my purchases. But it’s all good, cause it was opening day.

I dunno how people could post reviews over 7 months ago when it just opened today but whatevs.
Glad that H&M came to LB but they could’ve done better. There are 2 levels– the top has ladies, kids, maternity and plus. The kids section is fairly big, but I didn’t really explore. The maternity seems to fit against one section of a wall, as does the plus. I guess that means bigger than a L and you’re not really welcome?
They do have a men’s section on the first floor, in addition to more ladies. The WORST thing is that they only have fitting rooms on the first floor! Wassup with that? The ladies’ fitting room also only has 8 stalls. At least the guys have their own.
They still have great deals and still give coupons for turning in old clothes you don’t want. Great store, but this locale needs work!