Good Guy Installs

Good Guys installs is the best. I managed a BMW dealer for almost 20 years and I know a great deal when I see one. I called over 10 companys for bids and no one came close to Lisa’s. The installers came to my house and were very nice and knowledgable. Lisa who was the one in charge from my initial inquiry to installation was fantastic. After the install the next day I had some questions about working the system and the installer walked me through it.
This company is highly recommended by me !
Richard Glassman

Major case of Buyers Remorse with this company. I wish I had checked the Better Business Bureau and noticed their «F» rating and 3 complaints in the last 2 years before hiring them.
We’re finishing a major remodel/​addition and we hired P+L Consulting (dba Good Guy Installs in Long Beach and Perfected Innovations in Ladera Ranch) to pre-​wire our house and install stereo equipment purchased through them (receiver, recessed speakers, outdoor speakers, universal remote, etc). We’ve worked with dozens of contractors over the last year and this is the only company that has refused to deliver the equipment and perform the work that was in our contract.
Here’s some info from our case, hopefully it helps the next person…
— We have paid for 75% of the job, however, I have not received ANY of the major equipment (receiver, speakers, remote, etc) in our contract or any delivery confirmation that the equipment is on its way.
— It takes 4 – 6 weeks to get a spot in their calendar.
— The mounting brackets for our recessed speakers (installed by Good Guys) are unbalanced and vary 15″-21″ from the wall. This was not done for enhanced audio, but was an installation error.
— The recessed speakers in our contract are $ 325 each, the speakers delivered by Good Guys are $ 119 each. They are also too big for the mounting brackets that were installed by Good Guys. I have repeatedly asked for the speakers in the contract to be delivered and offered to pay an additional progress payment upon delivery. Good Guys has refused to deliver the correct speakers due to «an unexpected price increase», however, the MSRP on these speakers has not changed since our contract was signed.
— We incurred additional expenses from an electrician and carpenter because Good Guys delivered incorrect equipment and marked incorrect locations for installation
— Any extra work performed by Good Guys outside our contract was paid for immediately
— I refused to pay any invoices for work that had not been performed
— I requested equipment /​templates that would facilitate a smooth install and Good Guys did not deliver either
— Good Guys has referenced a max install of 3 days, however, this does not appear in our contract. IMO, this could have been possible if they showed up before 11am with the correct equipment
— We had to reschedule once with 1 day notice because my wife had pink eye and our 1 year old had the flu; the earliest they could fit us in was 5 weeks later
— Good Guys didn’t show up the day of an install after I confirmed the appointment twice; the day before the appointment and the morning of the appointment
— According to Lisa, the owner (Jerry) «decided to pull the plug» on our job
— I have contacted Lisa and Jerry 3 times and have not had a response
— Good Guys has stopped requesting the final 25% payment, however, it will cost me more than that to finish the job and I still haven’t received over $ 3,000 in equipment.
Good Guy Installs is very unprofessional and I would not recommend them. If you decide to use their services, get EVERYTHING in writing and document your files.

My gosh where to start… wish they had 10 stars I could give them because 5 is just not enough! Chris and Bryan we’re professional, polite and kept me well informed of the entire process. Old building in Long Beach made it a bit difficult but Chris went above and beyond to give me what I requested. The Bf had to work so I was nervous I’d be clueless but both fellas were very patient n had the extra supplies I was missing. Will recommend to everyone !!! Thank you again for the great clean and fast work! You guys are stellar n much gratitude for EVERYTHING!

Chris mounted two of our tvs and did an amazing job. He was very informative and checked with us with every step to make sure we approved of both installations. He knew exactly what he was doing, and knew the difference between each tv and cable and explained all our options offering advice and not up selling us, but also did offer upgraded options if we chose it. They were by far the most affordable and reliable company of the 6 company’s I called. Thanks a lot!

Great customer service! Very knowledgeable about ehay needs to be done. We will definitely be using them again if anything goes wrong.

Great customer service! I don’t know much about internet cables or ports or anything like that but he was very patient and explained everything to us in plain English. He came in, looked at what we had going on and knew exactly what needed to be done. He didn’t pressure us to upgrade anything but gave us all the pros and cons. We will definitely be using them again!

Look no Further Good Guy installs is the best in the business ! They guided me through helping me design and build my dedicated home theater from start to finish, making sure I got exactly what I was looking for. I told them my buget and expectations they made a few suggestions and BOOM! I can safely say all my buddy’s are jealous. BEST EXPERIENCE EVER! they made a customer out of me for life and I will recommend them to all my friends and family… THANKS GOOD GUYS!

Good Guys installed a 55″ tv on my exterior wall this morning. I’m extremely pleased. The guys were nice, professional, knowledgable, and prompt. They made recommendations based in their experience with installs and also answered all of my questions and concerns, and even cleaned up nicely when they were done. I definitely recommend Good Guys and will be calling them the next time I need similar service. Thanks, guys!

I saw the 4.5 star review on Unilocal,so I decided to give this company a try, what a big mistake that was. If u will notice, half of their 5 star reviews are by people who have written 2 – 3 Unilocal reviews ever. That’s a good sign that they are friends and family reviews. I hired them to install security cameras in my house (I had already purchased a set from Costco). Upon them arriving to give me a quote, the install Chris (we will get to him later) convinced me that I’m betting off returning my set to Costco and buying a set from them, and this way they would be able to warranty everything (as its their product and their installation), so I did so. I paid about three times as much for their camera set as I had for the Costco set, but that was okay because they told me these are much nicer cameras with the newest technology (IP cameras). I ordered everything else from them as well (a DVR, a lockbox for the DVR, a battery back up, etc.) All the paperwork and payments were arranged with a lady named Lisa (we will get to her later too) she was very nice at first, and helpful answering any questions I had. I paid it all up front, in cash ($ 3,200) the day they came to install the entire system. The first bad sign is when they arrived 2.5 hours late (Lisa did call 30 minutes after they were supposed to arrive to tell me that they would be a bit late, so it wasn’t a big deal). The two installers who showed up (Chris and someone else who I don’t know) were Very messy and dirty, I had to ask them multiple times to take off their shoes, as I had brand new hardwood floors and nobody wore shoes in my house (they kept going from outdoors to indoors). During the install they seemed confused a few times on how to set up a couple parts of the system, but I didn’t think much of it. Finally the finished the set up and left, it wasn’t till about a week later that I noticed they had drilled a hole into my BRAND NEW hardwood floors in one of the guest rooms, without ever asking me if its okay (as I would have 100% said NO). They did this in order to run a wire through it (I am placing a pic of it on their photos page, so please take a look). They had also drilled a small hole in the ceiling twice, since they didn’t put the first one in the right spot (also pictured) but that wasn’t as big of a deal, just shows that they are anything but professionals. Some time passed and the system was working fine, then all of a sudden the cameras all went down one night, and later on I could hear the DVR resetting (a distinct beep sound coming from the attic) and the DVR would reset every 5 – 10 minutes. I called them, told them, they came out a few days later and changed out the DVR. It happened a second time about a month or two later. They scheduled me for an appointment on a Tuesday from 9−11AM, no word from them at all, until 11:45 when i got a text message saying they have to reschedule. They couldn’t have told me this before i sat there waiting for 3 hours. A couple months later the DVR went down a third time. The first two times they replaced, the third time they said that there is nothing they can do and that i must be doing something to make it malfunction. why would i want my cameras to be down for weeks at a time??? i have nothing to gain from it. the truth of the matter is that they aren’t professionals, they really don’t know much about the systems they install. Chris (the supposed installer) didn’t know how to take a DVR out of sleep mode. how do u not know how to take a DVR that you are selling and installing as «professional company» out of sleep mode??? Also, the IR (part that lets the cameras see at night time) wasn’t working properly on one of the cameras, they tried telling me nothing was wrong with it (when it was near pitch black at night, this is also shown in the photo section)… After the DVR went down the third time, they wouldn’t answer my calls anymore, and they wouldn’t return any calls on the multiple messages i left (probably cuz they already had my money and didn’t know how to fix their own equipment). So i started calling from a blocked number, and they would answer everything for a week, but would keep saying they are trying to find time to have someone come see me. but i knew they were just blowing me off. We had one final conversation when Lisa said i must be the problem when i asked for a new installer to come, because Chris said he didn’t know how to take the DVR out of sleep mode, and i wanted somebody who knew how to do that. That’s when Lisa lost her cool, and said they aren’t dealing with me anymore and that the owner will call me. Funny thing, cuz i started doing some research, and Chris (the supposed installer) is the owner! According to other Unilocal reviews Lisa is Chris’s wife, and Chris’s cousin is their other employee. This isn’t a legitimate company, they are a 3 – 4 person chop shop of a company which poses as some big installation company. DO NOT get any cameras installed by them, check out my pics

After reading some of the Unilocal reviews I became inspired to go ahead and give them a call the woman who answered «Lisa» was charming and engaging which led me to think that this was an wise idea to contact Good guy installs to service my needs, However as time went on there were many promises made and disappointingly zero fulfilled which is an statement in itself ultimately it became clear I’m glad that we never contracted to preform any services for me as actions speak about character and the lack of integrity displayed by this company in my opinion leaves much to be desired and if I were you I’d think twice about doing anything with good guy installs as the address says long beach which also isn’t true being that they are located in South Orange County Beware of even considering if your time like mine is valuable to you as they are based on my experience nothing but time wasters.

Renovations to a new home can be a stressful experience. That being said… I feel I cannot stress enough the quality craftsmanship and professionalism that Chris and Good Guys Installs brought to ours. In my opinion, these skilled people are second-​to-​none for your home media install needs and I wouldn’t hesitate for a second to use them again in the future.
Using Good Guys on referral… twice! Chris followed up promptly to answer any questions in great detail one would have at the outset. They are fair-​priced, courteous, extremely knowledgeable and takes the time to settle any concerns that people looking to upgrade their home would have during this undertaking with genuine care.
What can I tell you… we were absolutely thrilled with the results!
It’s not often that I come across positive, consummate professionals with this much old-​school pride not only in their work, but with the people they work with.
Thank you Chris, and keep up the outstanding work Good Guys Installs.

I called a different business for my flat screen installation a few weeks prior and they cancelled same day. So I ended up finding these guys on Unilocal.They had a slot open for me the following week. The day of the installation they called me to tell me they would be a little early. I arrived home and they were already there waiting outside patiently. The guys were professional and polite. They ask what I wanted in regards to the shelf location. They also helped with suggestions as well and I’m glad they did bc I obviously don’t know anything about flat screen aesthetics. They also provided the TV mounts for way less than in stores. Saved $ 80 alone just purchasing the mounts with them. They’re affordable, professional, experienced and definitely fast.

Chris and Brian just came out and mounted our tv and hid our wires in the wall. They were in and out in less than an hour! Very friendly group of people to deal with. Lisa organized everything and was extremely helpful with all of our questions. All in all a solid job at a great price!

Called Good Guys to install our TV to ensure that it wouldn’t be found fallen on the floor due to a poor in-​home installation… Not only did they find where the studs were really at, but they lived up to their name– Good guys, great job, and provided great service.
We were walked through the whole process step by step and given great advice about maximizing the efficiency of our products.
We are absolutely content with being able to enjoy the new setup immediately :)
~Freddie & Jocelyn

My husband found Good Guys on Unilocal after going back and forth with himself about mounting our 55″ plasma on his own. He decided to take a chance since he didn’t want to go cutting around in our walls and thought it would look better professionally done. This was such a good move!
Easy scheduling and the guys showed up when they said they would. Chris was friendly and explained everything really well. Even told us the mount we had wouldn’t work well with our fireplace — I appreciated his opinion. It took a bit of cutting and creative work, but they finished quickly and cleaned up nicely after themselves.
So glad we found them! We have more space and our living room looks so much better.

Friendly, knowledgeable, and helpful. This is how I’d describe Good Guys. Lisa was super nice and friendly on the phone, and Chris helped mount my 55″ plasma above the fireplace and was very helpful in offering suggestions and his thoughts to make sure we had a clean, attractive install. He and his partner ran into a few issues due to some weirdness in our house, but they worked through them and made it look great! The price was right and is definitely recommend these guys! See my pic too for proof!

I just had my a 60″ TV mounted above the fireplace and full entertainment center moved into a closet. The guys that did the install were absolutely professional and fast. They showed up right on time, were very clean and careful with everything in the house. I’m super happy with the install and would highly recommend these guys to anyone.

Lisa and her team are great people to work with.
I called to inquire about the cost of having four cameras installed that I had purchased from Costco. Lisa gave me an estimate and explained a few other options. No pressure to buy their own cameras but let me know of some possible upgrades that were available.
The guys who came out were friendly and professional. They took the time it needed to complete job. They didn’t rush through anything. They even pointed out a few things that previous, shotty handymen had done before!
Good Guy’s did a professional job with fair pricing. I’d completely recommend them.

I’ve been trying to get some assistance on a security camera install. I spoke with Lisa on the phone and she told me to take some pics of my current DVR and they will get back to me on how to get a solution to my issue. She sounded like she was gonna be real helpful and fix my problem. That was a week ago.
I’ve emailed and called them a few times since with no response. Either they can’t handle the job, don’t want the job, or are too busy. Either way… I haven’t received a response to tell me any of this.
So while I haven’t received service from them… if this is any indication of expected performance… I am probably better off finding someone actually willing to help me.

Having recently moved into a smaller space, I decided to mount my 42″ flat screen to allow more floor space in my home. I read the reviews for Good Guy Installs and gave them a shot.
From the initial scheduling phone call to the installers driving away, my experience was FIVE STAR.
I’d give these guys 10 stars if I could.
Pros:
* Customer Service: The gal (sorry can’t remember your name) on the phone not only took her time answering all my questions, she went into further detail about my options and cost comparisons. She was able to move some scheduling conflicts and accommodate my 6:00 pm meeting request so I didn’t have to wait for a Saturday appointment.
* Hours: After work hours (after 5:00 pm on a week day for us office-​folk) is a HUGE plus.
* Installers: Matt and Chris were on time, professional and polite. They took their time meticulously with each step of the instillation process, assuring clean and precise measurements and vantage points. They confirmed my wants and preferences each step of the way — making sure I would be satisfied with the height and placement of my TV.
* Above and beyond: As I was emptying some moving boxes in the trash bin outside my home, one of the installers (can’t remember Matt or Chris, sorry!) actually offered to cut up the boxes for me and placed them in the bin to they fit.
* Experience: Before any cutting or drilling, I was educated on exactly what would be ideal for my walls, space and electrical set up. They didn’t go with the most expensive option, just to make a buck.
* Cost: My final bill was less than what was quoted (because they suggested I wait to purchase a sound bar that would work better with the mounted TV), so again — I was very happy they didn’t just try to make the most money by doing something that was not ideal to my current set up.
* Clean: The work area was left spotless.
* Time: Although they took their time with the installation to assure all was perfect, the overall appointment was fast and efficient.
Cons: None.
After I purchase the sound bar I want, I’m definitely calling Good Guy Installs again.
~ @thatgalkiki