Galls Long Beach Uniform

You would think the people work here will be nice to you, but nope they are not. The lady at the pick up window didn’t even look at me when saying thank you. I’m glad i don’t have to pick up anymore clothes. I leave in Norwalk Ca and staying in my area. They don’t even have woman unfrom have to buy man clothes which is really hug on me. N the shose they don’t even have the right ones.

Recently went to buy new boots but when I walked to the back where the boots were they only had a limited choices of boots. I like it when quartermaster was open they had their issues to but every time I went they had the items I needed. Also some of the staff don’t even ask if you need help

Ordered a couple of custom polos for work and I would rather have my wisdom teeth pulled with a hammer and chisel than deal with this store. Staff tries to be as polite as possible but they have people there who do not deliver. Three weeks after the order I called and told it was at their Cerritos facility. Called a few days later and then told shirts are on back order. Called last week and told screens needed to be done and shirts would be ready for pickup yesterday and I would receive a text to pickup. Well yesterday came and went. I called today was transfered and left on hold for 15 minutes. Called back and tossed around from person to person. Placed on hold for 12 minutes and was disconnected. Called back a third time and advised they are not sure if it was done or even placed on a truck for delivery from Cerritos to Long Beach. Well guess they will mail them if they come In?
Only time will tell. This will be my last order or purchase from Galls in LB. Excuses have to stop and honesty with your customers is paramount. Your Unilocal shows plenty of displeasure with your store so what will it take for some changes to happen.
This place is in serious need of retooling and getting their departments in order from front, back and warehouse.
Good Luck, I’m Out!

Non of my uniforms ever seem to fit. There is always something wrong. Either the sleeves are too loose, the legs too long or too short. What’s the point of getting measurements if you’re not gonna bother with them?

Was hoping when this place moved the service would improve with the new store but unfortunately that wasn’t the case. Lost an hour off life waiting around to pick up uniforms that I ordered and followed up on and were told they would be ready. Went to pick up and the stripes for the sleeve weren’t sewn on that I paid for. Then they couldn’t find the stripes I had pre paid for to sewn them on. Then found one pair, which I had provided on an old shirt, and sewed them on completely crooked! Then they found another pair and sewed them along with fixing the crooked one finally and I asked if they could at least press them for the trouble. Maybe this one was my fault but I didn’t know that anyone wore these uniforms with just the sleeves pressed and not the whole uniform military pressed. Needless to say by now I just grabbed my uniforms and left as quick as possible. And unfortunately this isn’t my 1^st time here I have been quite a few times including the old store and this was the last visit for me. I will go out of my way for better service now, thank you.

Does anyone care at this place? From past experience and current experience no! Everytime I give Galls Long Beach a chance, they get it wrong. At least they are consistent. If you want your order done right, go somewhere else.

I got weak this morning and decided to call girls /​Long Beach uniform to ask for one item! Lol! Classic galls fashion, as soon as I got on the phone, the lady put me on hold didn’t even wait for a response. I stayed there for 15 minutes before I decided to hang up. I thought that I could hold off and wait until they returned to tell them off, but their horrible customer service won this round again! They probably didn’t have what I was looking for anyway. So once again, I am going to goodies uniform to rescue me.
I wish there was a way to give businesses 0 stars because they definitely deserve it. #newlocationsameservice

So, came in and ordered some shirts to be screen printed. Staff was nice and seemed to understand every thing I needed. They asked me when I needed shirts done by. I told them and THEY told me shirts would be done no problem. Again, they made it seem like no problem to get them done. I purchased some other items and left.
So I show up on day promised and they seem to have no clue. Shirts NOT even started. They then tell me the lady is backed up and busy. I politely ask then why did you tell me they would be done? If you communicate with me then fine. I needed these shirts, that is why I asked for them to be done by certain date, and was promised by 2 staff members they would be.
I just cancelled order due to lack of empathy and «don’t care» attitude. So, after cancelling I was told I was never charged so no refund needed.
I check my account and show employee I WAS charged. She then tells me oh they just put funds on hold and money should be returned soon. Can’t tell me when MY money should be returned, but it will.
So now I have to wait and monitor my account to make sure I get my money back.
NEVER doing business here again. I should’ve trusted reviews but didn’t.
I advise anyone looking to order something to go ANYWHERE else but here.

Needed to find a field notebook cover. They had one in stock but it ended up being the wrong type. I was able to return it with no hassle. Thanks Galls!

Well since they’re the only uniform shop in town they monopolize the uniform market here in Long Beach. I’ve had orders placed that take well over 3 months to receive. If you have to get something embroidered forget about it. They’ll tell you to wait for notifications from them that never come, you pretty much have to call them periodically to see if your items are in yet. The in store stock is limited and it seems that they never have anything. I had a pair of paints hemmed and when I received them, they were cut wrong so I ended up going to my own tailor to get the job done. So user beware, your in for a scare at this galls location.

I ordered my Rio Hondo uniform on ⁹⁄₃₀. After I left I realized that they ordered the wrong gun holster when I specifically asked for a holster for a glock. I called them they said it would be extra so they charged my card. After 3 weeks of waiting an many many emails saying certain things have arrived at the store. I give them a call to see if my order is ready. The lady said we are just waiting to put patches on your windbreaker it should be ready ¹⁰⁄₂₁ before I make my long hour drive out to long beach I call on the 21^st waiting for 10 mins then hang up & called again just to be put on hold for another 10 mins which is bullshit just to make sure everything is ready, when I call they say on we are waiting on my hat to be made it will be ready the 23^rd. Once I get there on the 23^rd they give me all my uniform, & they ask me do you know if the class number is supposed to be on there or not? How the fuck am I supposed to know? Aren’t you? I call my friend who got his uniform from keystone which took less than a week to get his uniform he said his hat has the class number on there I tell Galls that I need the class number on there & ask if there is anyway to get this done today because I have a long drive out there. They said they will ship it to my house the woman takes down my address & says she is going to ship it to me & I should have it before I start academy which is ¹¹⁄₃ later I realize my leather package I ordered was missing handcuff cases wtf that’s bullshit how hard is it to get everything together? After a week of waiting today ¹⁰⁄₂₉ I called them I was asking where my hat was because the woman promised they would make my hat that day & have it ship out that Friday. I call them get put on hold for 5 mins the lady comes to the phone saying we shipped it to Rio Hondo someone in the office signed for it, I said why the fuck is it at rio Hondo I don’t live there that’s not my house she told me that’s the address they had on file I told her that’s bullshit the woman who helped me wrote down my address I told her my address she wrote that shit down & she said let me go ask the shipping department let me put you on hold. On hold for another 5 mins she comes back saying yeah it’s at rio Hondo I was like I don’t fucking care that’s not my problem that’s your problem I need my hat I’m not driving there just to get my damn hat. I told her I want to talk to a manger & she puts me on hold for 10 long mins & comes back & tells me she talked to her manager & can have it at my house by Monday ¹¹⁄₂ a day before I start academy. I told her I asked to talk to a manger why the fuck does it take 10 mins to go get a manager. I want to talk to your manager give the phone to your damn manager. I get the manager on the phone after waiting another long 10 mins & the lady sounds like the same woman just answered the phone saying this is Nancy. Bullshit it was the same lady. Getting my hat a day before the academy starts is not what I wanted to happen. This places fucking SUCKS!!! DON’T EVER GO HERE GO TO KEYSTONE THEY WILL TAKE A WEEK THEY ARE FRIENDLY NICE & WELL INFORMED. GALLS IS A TERRIBLE STORE WITH EVEN WORSE SERVICE!

Walking in to the store, there’s a friendly atmosphere, the people are actually very helpful, and help you with any of your needs and or concerns.
****BUT… horrible processing with orders. I initially placed an order for 2 items because they did not have the size that I needed. They told me they will instead have to order them from their distribution center in Cerritos, and that it would take anywhere from 10 – 14 days and that they would call me when it is ready for pick up. Okay cool. So, 14 days passed I call them, they tell me it’s not ready yet, that it could take another week or so. Mind you, they NEVER called me, so I had to keep calling and asking about the status of my order. Finally, 3 ½ weeks later I called and they said that it was ready. I go in, pick up my order, get home and I open it, come to find it is in the wrong color. At this point I was furious, because not only did it take 24 days for my order to be ready, but it is wrong. WOW! Okay, so I go in the next day, told them what happened, they apologized and put an order in for the right color now. They asked me how long it took for the order to be ready I told them 3 ½ weeks they said, yea it will probably take about the same time. Ridiculously stupid. Again, I kept calling every week asking for the status of my order, and every time they would say, «Not yet, maybe another week.» At week 4 I call in and they said they have one item ready but not the other, and that by the end of the week it should be ready. Finally, a week and a half later I call, and my order is finally ready for pick up. I immediately rush to the store, this time I open my order in the store, and FINALLY everything is right!
Overall, it took a bit over 2 months for my order to be fully complete.
Never, ever, ordering (in store) from here again!

This place. Is garbage. Unfortunately it’s also the only place my agency is contracted with so that I get my money reimbursed. So I’m stuck between a rock and a hard place. Do I go here to get my money back on uniforms and equipment that will no doubt be nothing close to what I ordered. Thus adding time, frustration, and down right anger? Or do I just go elsewhere to buy the same product and not be reimbursed?
I hate this place. Every time I come here something is wrong. I’m actually writing this review while I wait for them to search their entire inventory for the simple order of a shirt with patches and a name plate. You’d think for $ 150 order for those two items they’d at least be able to find it. Unbelievable.

So I had to deal with this place when I was in the academy, they are very slow! The whole trying on and all that non sense took soooo long.
My name plate they smeared the ink all over which ruined it or will get you in trouble for an un kept uniform.
I will say though, when I went to return all my boots, and accessories they took it all back with no hassle. Easy peasy lemon squeezey.

When they were just up the street, the store was bigger but the parking was ridiculous. Here the parking is fine but some of their inventory has much to be desired.
I had to come here because I was assigned a post that required BDU-​style pants. The ones issued by my employer way to big (I tell them I’m a ⁴⁰⁄₃₂ and they say «well, here’s a large…») and I look like MC Hammer with billowing pants with a 44″ waist and 38″ inseam. One shift in the clown/​MC Hammer pants was enough to buy my own.
I went online and saw the 5.11, Propper and a couple other brands… walk in the front and they have the TruSpec right by the front… in black… in my size. Quick visit to the dressing room and they fit great.
So, you’re thinking, «Great, what’s the problem?»
Very little duty belts or gear. No straight batons and only a couple S&W collapsible batons (with the boxes taped shut), small selection of boots. Line to check out took a while for whatever reason (only thee people but wait was about 10 minutes). I wanted to get another pair but I’m working a «normal» 0800 – 1700 post and they’re only open during «regular» business hours (also only a few hours on Saturday and closed Sundays).
Great place to try something on and once you know your size for each manufacturer, just go online and eat the shipping cost.

$ 8 for a name tape, $ 7 to mail to me.
Didn’t have the Elbeco shirts in stock, only their cheap brand LawPro. Will never come here again.
***Updated*** Mgr Nancy called me and apologized that the clerk should have offered to mail it first class postage instead of the UPS charge and is sending me a refund of the shipping charges and still sending it UPS on a rush. Thank you Nancy.

After 3 months of waiting, you’d think they would press my shirts. Nope! I wasnt even sure if they were ready since the only notification was that 3 of my 5 pieces were ready, so i took a chance. It took them forever to find 2 of my shirts that were stuffed in a mailing bag… Unpressed of course, and im left unimpressed. Next time im going to Keystone in Covina

They only get 1 star because giving a star is mandatory. I don’t know WHO these people are that give 5 stars to this place. Either they are paid, are fake, or are people that are friends of the employees. Every single time I go or call this place, their service is the WORST. They have incorrectly charged my credit card before, and refused to admit it, to the point where I had to have the back reverse my charges as fraud. When I call, I am put on hold for a long time, I’m talking over 10 minutes. That is not 10 minutes of them looking for my order. At this point, they havent even asked me for that yet. LOL! Is that what you call customer service? When Im in the store, there are 4 to 6 people sitting on their asses in the front, while 1 person in the back is taking orders. Yet they are ALWAYS SO BUSY (at least according to Raquel at the front desk today 03÷21÷15 @ 12:15pm). When I call, all of these people that I see sitting on their ass just miraculously have work to do??? Suuurreeeeee they do.
I have been (forced to) going to Galls in LB for 3 years and have not yet had one experience where they showed decent (not good or great) customer service. The new location is supposed to be better, BUT THEY ARE NOT. They NEVER have any of the items that I need in stock. Because of that, ordering is always necessary, and ordering with them is a hassle. They never have an estimate on when your order will be in and complete. They just have an annoying text and email system that will send you a message when 1 shirt out of the 5 that you need come in. And another message that 2 pants out of the 5 that you ordered came in two, three or 4 weeks later. Last year, it took 3 months to get 5 pants and 5 shirts. When I got them, the alterations that I requested were not even done. GREAT JOB, huh?
I could go on and on and on about this fraud of a place, but why? If I didnt have a voucher and/​or could choose my location, this one would not be it. Go to this hell hole at your own risk.

This store had nothing in stock for myself or my partner. We had to have everything ordered. They didn’t even have any extra large shirts, REALLY??? and no 38 pants. AMAZING. I received a text that said that my order was ready for pickup so I drive the two hours from my house to find out that all that they had in stock was one pair of pants, everything else was on back order. IDIOTS!!! Now I received an email that says that 11 of 1 order is read for pickup, these people are morons!!! I called last night to check on my order and was told that it wasn’t ready, the girl called back 10 minutes later to tell me that they are in. We are required to use this store or it would be the last place I would do business!!!

Megan was great! She was knowledgeable in regards to uniform sizing and availability. I was able to get two work shirts with hash marks applied, and a pair of pants in the same visit! The new location is perfect! Clean and better parking than the prior place.
In conclusion, the new Galls location has already showed much improvement and I will be returning. Thanks again Megan!