Friedmans Appliance Center

I can not thank Friedmans enough! We embarked on an old kitchen remodel where NOTHING was standard size. Thanks to the incredible work by Ernesto, we were able to find appliances to fit! He worked extremely hard to find all 5 appliances that look great together! He kept his cool through the stressful last minute changes! Even when there was a problem, Friedmans impeccable customer service corrected the problem. You will never receive the kind of customer service at a big box store! We will continue to only shop here! Plus they are dog friendly! How cool is that? Karey and Dave Sharp

Thank you so much for Lisi Brown and all her expert help and expertise. We started a bath room project and wanted to be ahead of the game by doing our shopping early. Started off looking at other big name appliance stores but really did not get help or options needed, but once we stopped by Friedmans it was on. LIsi help with narrowing down what we wanted and steered us in the right direction. Not only did she give us good advise but was able to give us good options to meet our budget. She went above and beyond to email us with different ideas and gave us all the spec sheets so we could get right fit for all our bath room fixtures. I noticed some complaints about the staff being on there computer, maybe it’s because there looking for the right products for their customers. Lisi spent her time with us and took the time looking up and researching vendors for specifics on certain models. For those out there that want top quality personal service by knowledgeable people that treat you as a future Friedmans family member I urge you to stop by and spend the time to look at the well stocked floor, they even have play area for kids. The price points are very competitive with other store plus warranty is great. This is a one stop shop for all needs, so stop by and take a look at least you can meet the professionals and get a expert to not only answer your questions but show you what personal attention to detail really is. Thank you again look forward to our future purchases.

Lg Clothes was bought 5 yrs. ago rusted. Top loaded washer by soap dispenser around the rim of washer Rust was falling out in chunks. Very disappointed, customer set was the worse.
Signed RMS DISAPPOINTED

I have been reading some of the other reviews, and I don’t understand how people had such bad experiences. Mine has been really great.
I worked with a couple of people getting all my things and working out issues.
Salesman — Alan
Customer Service — Rachel
Alan was great to work with. I did go in knowing exactly what I wanted and how much I wanted to pay. Alan worked with me to get everything I wanted at prices that were as good or better than what I had researched, matching or beating competitor price — even with the 5 revisions that occurred between the time I ordered and received delivery. I couldn’t accept delivery for several months, and they worked with me scheduling the delivery exactly when I wanted.
Not all products arrive exactly as they should — stuff happens. What I really want to commend Friedman’s on is how they handled these issues.
One of the products I ordered was a 36″ Kobe Range Hood. When I received it, although the packaging was factory sealed, it looked like it had been installed before. I contacted Alan, and he replaced it immediately.
Unfortunately my story with the hood didn’t end there. I ended up having a droning issue with the hood. I tried contacting the manufacture to get it serviced. Kobe took a 2 weeks to get back to me. A few weeks later, they updated me with parts being backordered… so I waited. A month and a half goes by — I finally lose patience and call up Friedman’s to see if they can help me. I talk to Rachel from their customer service department and she contacts Kobe to find out what’s going on and see what she can do. Kobe finally gets the parts shipped out to the repair vendor — which takes another 3 weeks before they came out to service my appliance. When they do arrive, they have the wrong part.
At this point, while the tech is at my place, I call up Friedman’s and talk to Rachel again letting her know what happened. She said it’s unacceptable for what happened and allows me to return the hood. So happy. I’m glad they did not leave me stranded with a $ 1,200 hood that we are unhappy with.
It might have taken a while as I waited for Kobe to try and service, but I’m so happy that Friedman’s stepped up and hit a home run for me.

We live and spend our money when possible in Long Beach and have purchased kitchen appliances with Friedman’s for over 20 years. Their sales team is wonderful. Ken worked with us over the holiday’s to get the right size (1920;s home small door ways), style, price and delivery of a new stove and refrigerator. Right after delivery/​installation by Friedman’s we noticed a sound at the refrigerator a but thought it just must be the sound this model makes. 3 weeks after delivery we found water damage and called a plumber right away. The Water Line to the refrigerator had small leak that had been going for weeks and the plumber said it should not have been connected but replaced. We contacted Friedman’s right away and they said that they would take care of the repairs but 3 months later we are still waiting. Jessica in the office said we needed to supply an estimate for the repairs and when we did she told us the staff in the office thought the estimate was too hight. We were told a 2^nd estimate was necessary. We got the 2^nd estimate to repair the foors and walls from a person Friedman’s knows and trusts (Chris the manager confirmed such), however that estimate was higher than the first. We have tried working with Jessica for over three months but she does not call when promised and can not seem to get this resolved.
We are very disappointed in Friedman’s follow up and commitment to their long time loyal customers.

Best delivery and set-​up by Rudy and Peter! Loved working with Johnny in sales, too. Great deals at this store.

This place has great selection and competitive pricing. Alan Janson our sales associate was more than helpful in helping my wife and I decide on a line of quality appliances for our price range. He was even able to find us some factory rebates to help save us money. During our kitchen we changed our design plans (which always happens with during remodeling!) and Alan was very helpful with our exchange of items. Go see Alan. Thanks to Alan and Friedman’s. Keep up the great work and quality customer service!

I bought a new GE gas range Nov. 2015 before Thanksgiving. Needed a repair almost immediately on front left burner not igniting so it had to be repaired after Thanksgiving. Found out they outsource their service calls to a company that is — to say the least — disorganized. Repair was made only to have the same issue occur again. Called Friedman’s again two weeks ago (Feb 2016); spoke to Rachel who schedules the outsource repairs and asked of either a new range or a service call to be scheduled. STILL WAITING. I’d guess there are better places to purchase appliances. I will never buy from here again. I’m also a little surprised in this economy that the sales rep never called either to see if I was happy with my purchase. I would have appreciated a follow-​up inquiry; no customer service from anyone (sigh).

Friedman’s has great customer relations. I have purchased all my washers and the dryers & microwaves. If there is a question of warranty or service, the management will step in to «make it right.»
All in all, the prices are competitive and the service is what you would expect from a family owned operation. Long Beach is lucky to have such a nice local appliance store. A special thanks to Chris, store manager.

Dilemma:
Needed a gas range delivered SAME DAY for a rental due to a failed delivery by a big box store. Tenants moving in next day. Big box store would have to cancel the order and set up a new delivery for the following week. Salesperson could do nothing but follow procedure.
Solution:
Someone recommended Friedman’s. Called and spoke with Chris Braxton in sales. He first checked to see if they had any ranges in stock to replace the one I ordered from the big box store. They had the same one that I had ordered. Then he checked to see if it could be delivered the same day. No delivery person available.
He found another person in the store named Jesus (don’t know his last name), and both of them demoted themselves and personally delivered and installed the gas range! Apparently Jesus used to do delivery and installs, and so they did a perfect job. They really knew what they were doing, and gave us a tip to run the oven for about ½ hour to burn off any residues so that the tenants wouldn’t call to complain that the oven was defective. They shined everything up (even the microwave hood that they did not deliver).
Friedman’s: You have a customer for life. No big box store is going to go out of their way to provide personalized service like this. Chris had such a calm demeanor, and he was very knowledgeable. Also he didn’t have to go through an entire bureaucracy to provide outstanding service (which was over and above the call of duty for both he and Jesus). This was just a gas range. Your price was competitive and I couldn’t believe your 5-​year warranty that is refundable if not used. If I ever need the repair service, I hope it is as easy a process as this sale/​install was today.
If this is the type of service that is provided for a small order, I know your service on the high-​end will be stellar. After seeing your store, I want to replace every appliance I own.

I visited the store today to replace a microwave that had lasted me 30+ years– purchased at this store when it was purely a microwave store. When the store opened, I was greeted by the person who unlocked the door at opening. He was pleasant and directed me to the microwave section. I was looking for a model that was advertised as currently on sale. After searching through all the ovens displayed (and not having anyone stop or inquire if they could help) and NOT finding the oven advertised, I went back to the only populated area, which seemed to be geared to contractors. No one ever looked up, nor did they respond to my attempts to get their attention. I
finally flagged down a sales person, who answered a couple of questions and who knew I was looking to buy RIGHT THEN. After a couple of minutes, she said she was looking for something for someone else but would send someone to the department. After about 5 minutes a man showed up. From his demeanor, it looked like he had drawn the short straw and was reluctantly there to «help/​» It was apparent that someone spending «just» a few hundred dollars wasn’t worth his time! I asked about a specific model, making it clear I wasn’t just «looking.» He told me no, the model wasn’t on display. At no time did he ever offer to find out if they even had one in stock. I said that I wanted to buy one but that I couldn’t buy it sight unseen– I would want to look at the space inside, the footprint, and the display. He commented that he had sold 4 of them to one person yesterday, and that person hadn’t needed to see it before buying, making me feel like I was a real imposition. I commented that it was a shame that I couldn’t see it, that I was in the market for two large appliances as well, and that I would be going elsewhere (at no time did I raise my voice nor was I anything but pleasant.) He didn’t respond.
I took my money to Best Buy in Signal Hill, a few blocks away. What a difference! The greeter called ahead to the microwave section and a salesperson was waiting for me. She was very informative, and suggested another model. She spent several minutes with me and repeatedly said to check with her if I had further questions. She came by again in a few minutes to check herself and to answer a couple more questions. I didn’t purchase it right then, because I needed to go home and measure the space I had to see if the one she suggested (and which looked very sturdy) would fit.
Which one will I buy a microwave (and probably a refrigerator and a dryer) from? It’s not even close! Sorry to see a great little store become a giant store that apparently doesn’t want or need us «little» customers.

The negative Unilocal review I posted in Nov has disappeared? Bought a Samsung 36″ stainless frige here in May 2012. Also purchased the 5yr NSI extended warranty at Friedmans suggestion. Sensor inside frige broke off and wife spent many hours on the phone with NSI warranty company but they would not honor warranty. Said it was mfg defect, cannot be repaired (acknowledged by Friedmans). So after about a year of run around (We’re trusting, naïve folks I guess) I go to see Chris the mgr. He offers me no reason why Friedmans shouldn’t replace the frige but instead offers us $ 1,000 credit towards new one. To be fair he was nice and professional and was probably all he could do.
Headed to small claims court now. DO NOT BUY THE EXTENDED WARRANTY. Bought the rest of our applicances at Pirch in Costa Mesa and had no problems.

This is my second update…
I was contacted by the manager of Friedmans regarding my previous review. After explaining the situation to him on the phone, he made arrangements to exchange my washer. He did his research by calling Maytag to find out how many times I had them out to fix my washer, looked up my account then sent me links to the types of washers I might be interested in. Overall, Chris did a great job as a manager and Freidmans just saved themselves a customer!

I was doing a kitchen remodel for the first time. I had no idea what I was doing when it came to ordering appliances. I could not have been more lucky than to be referred to Friedmans, and more specifically to Georgia H. She took my hand and stepped me through the entire process. Who knew you were supposed to match handles on your appliances? Or give you the pros and cons of going with the same manufacturer or mixing the makers. Whatever the question, Georgia was patient, listened and in the end, I got a beautiful kitchen with appliances that make it seem like I knew what I was doing. Well, someone knew what SHE was doing. Thanks, Friedmans… and thank you Georgia!

We just walked into this store with our $ 75K kitchen remodel money to spend and not one single salesperson spoke to us except a woman in the bathroom area who was busy with another customer. We walked around, looked at their displays, spent at least 15 minutes doing so and still nothing. Every employee without a customer (and there were several) was sitting at a computer with eyes fixated on the screen.
Either they don’t need any new customers or they need some training in customer service. We wondered if it was because we were 2 women? Doesn’t matter now-I’ll be telling everyone I know about this. Oh and taking my business elsewhere.
2 weeks later: I’m not surprised that no one from the store has responded. Apparently they are on the computers but not checking their own Unilocal reviews.

Was given the run around so many times about when my product would be coming in. They promised it would be in in 3 – 5 days but it didn’t come in until 3 weeks later! I was very angry!!! They never followed up. Actually, it was me and my husband who had to take time out of our working schedule to contact them and follow up. Very disappointed. I will never shop there again.

Just an update.
I’ve had another issue with our fridge. Emailed to Friedman’s from my European travels.
Got a calla couple of days later, «all scheduled», technicians came on time, did an excellent job… zero worries.
Thanks, Friedmans!
I second other reviewers. Buying our set of appliances for $ 10K+ was a pleasure. Now, 4 years later, the Kitchenaide fridge has died. We purchased a warranty, so had to work through the system at Friedman’s first.
Some people were very pleasant, but I could not get to that famous Rachel King by any means. She never picks up her phone.
Then, she got a repair order filled but with a wrong repair shop.
WARRANTECH has changed it after my call.
We had to wait w/​o a fridge for 3 days, since they selected a solid 1 star rated service provider — A&E Factory repair. A nice guy came, looked and told us that we needed to replace the HV control board (which I already guessed). When? Who knows. Having spoken to A&E — got to frustrated Teresa, the supervisor, who was less than polite. I guess she’s been having all those unhappy customers all day around, because their system does not work well. She said that one day I would receive the board and then should call her, and then they will decide when they will come.
My wife was ecstatic! Can you imagine telling your other half that you don’t know when you would get the fridge fixed?
Chris called, and we had a very nice conversation. Apparently, this service industry is a complete scam.
Thanks, Chris for finding time to speak. Rachel has never called though, unless you have a wrong number on file. I have checked all the calls coming.

The store is divided into two parts. The fancy part which houses all your kitchen appliance needs is up front. The mattress/​bath part in the back. The kitchen appliance portion has a lot of nice high quality brands and a large section to browse. All of the sales staff are extremely lazy and won’t leave the central desk area. So the good news is no one bother me; the bad is trying to get help. When I finally decided to ask some questions, the people at the desk won’t get off their asses and give you a quick response, making you realize that they don’t know their stuff. I had a series of questions and as soon as a better dressed customer showed up, they treated me like a plague. Completely unprofessional and allowed me to never shop here ever. Too bad for them since I just moved here and have to buy a lot of new appliances.
Meanwhile the mattress section in the back gave me a totally different experience. I thought I was going to turn around since they don’t air condition that section, but I thought I should look. Glad I did. Jesus was eager to help and was not giving me the high sales pitch that I had to buy the mattress right away. I told him I wanted to look at other places and he encouraged me and told me he could beat anyone’s price. After going into multiple mattress shops, I came back and he indeed give my a better price. I was looking for a high end mattress and I got it cheaper here. I was happy to walk past the snobs in the appliance section and ignore them. It’s too bad I cannot give separate reviews for each section.

When we bought our first home, we also needed to buy a refrigerator. Chris at Friedmans helped us narrow down what was going to fit our specifications and price needs. They delivered on time. When we had a question about operating it, they sent an employee to personally make sure everything was ok. We are very happy with our frigidaire counter depth refrigerator!
We also purchased from the Friedmans mattress center. Jesus has the ultimate customer service skills!
Friedmans is a class act local business!

Our new KAID fridge was purchased online and delivered as expected. In the process of setting up my new appliance, unfortunately, Friedmans’ personnel caused significant damage to my kitchen doors, wall, and moulding –they were severely scarred leaving permanent gouges! After 5+ emails/​phone calls with Friedmans, there is still no response.
After purchase confirmation on 11÷7÷14 from «Tom,» Friedmans contacted me, but informed me that the new refrigerator was listed as a «drop-​off.» I explained that there was to be delivery set-​up and removal of my old appliance previously contracted and paid for. In the process of installing my KAID, significant damage occurred to my kitchen walls, mouldings and door-​frame for which I provided several pictures.
I have spoken to Chris, Tom and left messages for «Rachel» to contact me regarding this matter. Tom explained that «Rachel was working on it.»
As of today, February 9, 2015, Friedmans has not responded or apparently refuses acknowledgment of any of my communications. The damages will cost over $ 200.