Extra Space Storage

This is just the absolute BEST place to rent from. They have clean units, great prices AND its freeway close (91fwy, 405Fwy, 710fwy!). But the best asset this facility has, is its staff! They are warm, friendly, helpful people. They have impressed me with the level of customer service they provide.

The staff here both Carolyn n Francisco were awesome. I had my stuff here for over a year. The staff was always friendly courteous and seem to set my worries at ease while i was away regarding the safety of my possessions.

I needed a place to store my items for 2 – 3 months. The staff was super friendly and the facility was very clean. I would definitely use them again.

The staff here is so amazing! They emerge helpful when I came to rent my unit and showed me several ones before I found the right size to accommodate me. Any time I had to call with questions they were very helpful. They even called sometimes as a courtesy reminder to pay my storage fees! I got a large unit for a good price and a deal in the beginning. It is in the ghetto, but I didn’t have any problems ever so I have no complaints. I highly recommend this place, especially because the staff is great!

Starting my second month renting a unit. So far so good. I just loved the fact that when I first went in to see the units the staff was very accommodating for my mom and my self. Needed a reasonable price unit and close to a lif…

The customer service at this location deserves 5 stars alone! Although I ended up renting a storage unit at a different location, I can’t help but appreciate how awesome and friendly everyone was here. I would have definitely rented a unit from here if they had the right size!

I am not at all displeased with my experience over here. This is like a clean motel for storing items. I rented a small storage space for a couple of months for a bargain price. I wouldn’t really complain for the amount I paid a month. Sure the buildings were old. However it was a nice and clean enough space for my stuff. I didn’t have any issues with the staff. The manager was nice to offer me a discounted rate. They informed me pretty well with the storage rules and knew exactly what I was signing up for. My items have now been removed from this area without any sign of damage or tampering. All in all, a good experience!

BEWARE they raise your rates every 6 months! An increase of over 20% in less than 2 years. Look somewhere else before renting a unit here. They take advantage of their clients because they know the cost of moving will make you pay the increases.
Rate went from $ 207 to $ 261 in less than 24 months. STAY AWAY

UMMM yah SOooo. I call this # to price a unit. I have called about 7 other storage facilities already. So the guy is like asking me all these questions that he doesnt even need to know unless im filling out paperwork to move in. So whatever, i answer the questions. THEN this fool is telling me the hours and some other CRAP that i dont care about. All the other places i called took 2 minutes tops to get the info i am actually looking for. So i tell the guy, like honestly im only looking for the prices, move in specials and admin fee. so he like gets rood, right, talking bout if u just listen, u will get that info in like 3 seconds… haha who the FUCK does this fool think he is. HA I WONT BE DOING BUSINESS THERE !!! THIS PLACE GETS ZER0 STARS!!! dont even call to inquire…

Oh what a woeful experience I had the day I agreed to deal with these low lifes. Ok, so the place was cheap. Its about the best thing I can say about it and it should be cheap as the building is in the ghetto and is smack up against the freeway, which I later learned allows for a nice layer of diesel dust to grace your belongings after about two weeks.
The building itself is dilapidated, the stairs are in disrepair and are edging towards being unsound and the lifts are equally as haggard (the day I moved in the lift jammed (after the office had closed of course) and my stuff had to sit in the open air cage over night.
But the real gem was my experience after moving in. First, nowhere does it say that the gate hours are an inviolable law. I took the posted hours to be an advisement that that would be the hours that the gate would be maintained and that it may be shut off after that period meaning to me that outside of that time was at my own risk. I tried the gate late one night (as I am a night owl) and was pleased to know that the place might be convenient to my schedule and reorganized my space in the cool night air.
A few days later I see a missed call from Extra Space and assume that maybe I forgot the lock or something nice and polite. No, apparently its one of the desk girls (who’s sour contempt for her life and the world in general is barely concealed by the plastic smile that so many years on the lower rungs of customer service have taught her so well) informing me that I am being kicked out of my space for violating the gate policy. Fine, my fault for not completely reading the contract, a little harsh but I guess within their rights so live and learn.
But this wasn’t insult enough for them as they also tasked her with interrogating me about some «vandalizing» and cart damage that had happened on the premises because of course I entered the facility late and that immediately made me suspect (not that the place is virtually unmonitored the other 24 hours of the day) but I guess I make the easiest target to cover for the staffs incompetence in protecting the building and their renters property inside). But OK, I understand you need to pursue any reasonable avenue so just conduct what ever you need to, I know I am innocent and will gladly cooperate dot dot dot…
Over the next few days in searing summer heat, dripping sweat, absorbing the cost of renting another I am subjected to this girls rudeness and hostility. She is visible taking pleasure in watching my suffering. I am wondering if this is the standard company practice, like maybe some undead bishop from a medieval Vatican had brought all that he knew about the inquisition into the practices of customer relations. But ok, I complied, live and learn. Do not be angry at the ignorant freak taking pleasure in her meager moment of power, her life must be insufferable if this is what she needs to do to feel better about herself.
Feeling a little irked I decide to tour the site one time before I leave to see this alleged vandalism. Up and down one hallway to the next I see nothing but usual dingy disrepair that is the general state of this hole. All I can find unusual is a cart upended with its wheels carefully removed. Directly above it I see that the barb wire over the gate has been cut and I take a picture for them to see. Nice to know that any transient could hop the gate and have access to building. Also nice to know these people are too dense to draw an obvious line from point a to point b.
But OOOOOKKKKKK, my stuff is out and my relationship with these vile people is nearly at an end. Just the matter of getting the remainder of my rent as it was only halfway through the month.
Now comes the cherry on top. According to girl (whose shit eating smirk recalls the aroma of a week old fetid garbage heap) because the amount left over, 34.29, was less than 35 dollars the refund is denied. So I guess the policy here is to abuse me 3 ways from Sunday and then rob me as well.
I could just as well left my stuff with a band of hobos who would have probably dealt with me more ethically and professionally.
My advice is to spend a little more money and save yourself from the grief these goof balls will thoughtlessly unleash on you given the slightest whim. This place is obviously not secure at all…