Entourage Property Management

I’ve lived in a building managed by Entourage for the last 15 months and have had a wonderful experience so far! I was drawn to the building for its great location but was somewhat cautious after reading the negative Unilocal reviews about Entourage. Denise helped me set up a time to view the apartment and they even provided me 2 – 3 weeks flexibility in moving in, which was AWESOME! When I first moved in, I had small issues such as difficulty opening my mailbox and my toilet running; I completed a maintenance request and e-​mailed Entourage to follow-​up and my problems were fixed within 2 – 3 days. I have never had difficulty reaching Denise/​Entourage staff via text or e-​mail, and the maintenance man has always been very helpful and hardworking. The building is in good shape for being practically an LB original. I haven’t had any big issues, a few times the laundry machine broke but it was always promptly addressed and continues to work well. Once, someone cut a hole through our METAL door to access the building (like the other Unilocal reviewer said, vandalism is a way of life in LB!) but I notified Entourage ASAP and when I returned home after work the door was fixed (it required a welder!) and the locks had been changed. There is also a cleaning crew that cares for the inside/​outside of the building and the planter. I’ve lived in 4 different apartments in LB in the past 5 years and I can honestly say that Entourage has been the best and most hassle-​free landlord I’ve had. Thanks Entourage!

All of the «good reviews» are written by the property management company. The absolute worst property management ever!!! I lived at 69 lime for 3 years. Initially when I moved in it was managed my Baratow llc. It was great! there was an on site manager so ANY problem would be taken care of promptly. When entourage took over NO one informed the tenants. I literally came home one day to realtors walking around in my home showing the place for sale. Once entourage took over everything became automated. you call several different numbers for different concerns. Complaints that were made in regards to maintenance would go unanswered for weeks and months. I had to send email after email to ever get anything done. there practices are shady to say the least. after 1 year I could not take it. I moved out. dropped off my keys and my last months rent to the postal annex where you have to turn your rent in. or so i was told. Me and a friend bought a envelope and left the check and the keys. I then get a call saying they never received the check!!! What? and I could send a money transfer to Entourage if I had a Chase account. keep in mind if i was aware I could pay my rent online with a chase account like the previous pm company don’t you think I would have months ago??! so shady. The PM tells me they know they didn’t lose the check because they had a problem in the past with employees stealing the checks but now they have cameras. 0₀ right. smh. stopped payment on that check and 20 days later NO returned deposit. BUT my apartment sure was back up for rent the same week I moved out! negative stars if I could. BEWARE. absolute worst PM I’ve ever dealt with!!!

Entourage property management is a great company. I lived in 4530 E. 4^th s– in 2011 for over a year.
During the time living there all of my needs in regard to the maintenance of the apartment were taken care off.
The community part of the apartment complex was always also well taken care off, the gardener would fix the garden in the middle and clean the pool on a weekly basis.
The company always followed the rules that involved safety of the tenants, carbon dioxide monitors, as well as fire/​flood prevention. During my time there they even changed the windows of the whole building to ensure safety in case of a disaster.
They definitely do their best at managing this business. It’s not easy to manage so many properties, I think they excel!
Denise and Larry and all of their team were very nice and helpful the whole time.
I recommend this business

It’s not often that you have the chance to run into such a caring and professional group as Entourage Property Management.
From the top down they care about tenants while meeting the demands of the owners of the buildings they manage. I know it is a very tough tightrope to walk on. But they show that they care day in and day out trying to provide excellent accomdations given the tools they have to work with.
Not once have they not delivered on a promise, from maintenance to an upcoming upgrade.
Thank you Entourage.
The Charlie’s Angel’s of Property Management.

I moved into an Entourage managed property in March, 2015 and lived there for 7 months before I had to break my lease (my fault). I am quite surprised by the negative reviews but I think it may have a lot to do with the agent and the property owner? I dealt with Denise and she was personable and helpful. I just emailed with questions and she responded timely. I loved the ease of sending in my application via email and being able to meet with her at a near by location. We went over the lease in the property on move in day during the initial walk through. Everything was clean and ready for move in. The property was charming and old and had the usual down sides you would expect in an old building but the location was amazing! Near shops and restaurants in Belmont Heights. Maintenance request issues somewhat resonate with me, ease of requests was not great initially but the neighbors who have lived in the building for years gave me the direct number of the maintenance man who was responsive and got things fixed within a couple of days days. I just made sure to submit an official request via the online application. I also see updates to the website which seems more user friendly. I thought the deposit was reasonable, unlike a whole month’s rent as others ask for. Overall, I loved my apartment and had no issues with Entourage. I would rent again with Entourage and highly recommend Denise!

They took money from my deposit for «detailed» cleaning even though I left the apartment in better condition than how I received it. By law, I only had to leave it as clean as it was when I moved in. I have continuously asked them to provide me with a receipt from the company they hired to clean it — by law, they are required to provide the receipt, the name of the company, and they company’s contact information. They have ignored my requests.
They also took money from my deposit for damage, which included painting (by law, they are not supposed to deduct for painting because it is normal wear and tear), holes on the walls (I literally did not put a single hole in the wall — I used the Command hanging strips specifically because I did not want to make holes), installing smoke detectors (the apartment did not come with smoke detectors so I have no idea why they would charge me to install them for the next tenant), and installing a towel rack (again, I don’t know why they would charge me to install a towel rack for the next tenant).
When I told them I wanted to dispute these deductions, they told me that doing so would get me less money refunded than the original amount they offered. To be honest, I don’t even care about the money. I am furious about their dishonesty and that they can get away with being criminals.
I would absolutely NOT recommend this company to anyone.

Update: Challenge these guys if they threaten to evict you. We did, and sure enough when we showed up for court, Larry and his cronies dismissed their own case after their shady attorney tried to get us to stipulation. My attorney laughed in their face. Their attorney was an absolute joke. Their complaint was shady as shady gets. Fight back. Bullies don’t like it when you fight back. Document everything in writing.
BTW-​I posted pictures of Lawrence Guesno Jr, on Unilocal!I found them on his very public facebook page. Unilocal took them down.

This is my SECOND time renting a property in Long Beach from Entourage Property Management. I cannot say enough positive things about this business. They are always professional, helpful, prompt and easy to work with. I really enjoy that they offer pet friendly properties for my pooch. The properties that I have rented are updated and this is a plus for me. I would never consider another property management company in Long Beach. Thank you Entourage Property Management.

I am a former tenant of Entourage and had nothing but a pleasant experience renting from them. Over the 2 years I lived in their unit I had a couple of plumbing problems which were taken care of quickly. Move in and move out was very smooth. I would definitely recommend to friends and family.

I had a great experience with Entourage. They were very responsive to issues with my apartment and things were always fixed quickly. My moving situation was complicated as I was coming from a foreign country and had trouble setting up a bank account right away. They were really accommodating when it came to these unique complications. I have recommended them to a few colleagues moving to Long Beach from out of state.

Just had my mom rent from these guys. So easy to work with and very accommodating. Love their handy man guys, really helped my mom out who just had a stroke last summer. They have some great properties around the city. You can get ahold of them very quickly and are prompt to fix an issue. I would rent from them anytime.

Update: I’ve now had 6 different contractors come out for 3 separate issues, a total of 8 times in the past 3 months. Not one of them has been on time, and in fact I got into a yelling match with one of them before I had to tell him to get out of my house. Everything about this company and the contractors they employ are completely unprofessional and disrespectful of the value of people’s time.
Would give negative stars if possible.
When first looking for a new place, I read these reviews and purposely stayed away from EPM. Signed a lease and 3 weeks later got a notice on my door that the building had been sold and Entourage was now the property management.
Maintenance requests go unanswered or unresolved. The rent drop box is constantly overstuffed, to the point that if I wanted to, I could reach in and grab a dozen envelopes with rent money. I am not comfortable leaving a check there. The phone number brings you to a messaging service and it takes anywhere from 2 hours to a full day to get a response, so pray you don’t need any immediate attention!
Don’t waste your time, money or energy renting from them!

Just updating my review. I’ve been living at an Entourage managed property for 9 months now, and am still happy with everything so far.
We’ve had a few minor headaches, but all of my attempts to have them taken care of have been handled with urgency. I always receive a response back within a couple hours. They have protocol, and an email address that you need to email for any maintenance requests. All of them have been handled in a timely manner, so I can’t complain. The property for the most part is well maintained, but I think the majority of the tenants in our complex make an effort to keep everything clean and tidy.
I really don’t have any complaints, and we will probably be staying here until we decide to purchase a home. :)

DO NOT RENT from these people! It has been nothing but down hill since I signed a lease with them in June of 2015. They NEVER answer their phone, and do not get back to you in an appropriate time frame. Lets mention that my neighbors and I have been without gas for 5+ days.
They are lazy, irresponsible, and money hungry people. They do not care about you or your home!

DO NOT rent from this company. You’ll be wasting your time and money. I’ll never step into another property Entourage «manages» in Long Beach again.

I have had great experience with Entourage. My boyfriend and I moved to Long Beach from Wisconsin and Denise worked with me to get an apartment quickly. We were at our first apartment for over a year. We had a few maintenance requests that were handled quickly including replacement of the dishwasher carts and an emergency plumbing issue.
We found another Entourage property with some additional amenities, and have since moved in. They were very accommodating with move in dates and all went smoothly. We have been very happy renting from Entourage and plan to continue.

I’m a brand new tenant at a property managed by Entourage.
I should have read the reviews on here. My leasing agent told me a range hood was going to be installed when I questioned the dirty hole in the ceiling. Then after I moved in I asked about it and their response was «yeah we are not going to do that it’s too expensive»… ha OK.
It is like pulling teeth to get anything done and these people act like you are out of line expecting them to do their job.
I’d recommend trying to find another company to rent from. I’ll edit this review once I feel like someone is taking care of me… that’s what they are for right?

Horrible company!!! I would give negative 100 stars! They are RUDE especially the lady who collects rent and says she is THE manager LESLIE GAMA!!! I hate this property management so bad! I will do whatever to make sure nobody I know rents from this company. They are unprofessional, rude, and total Scammers!!! They will do anything to try and keep ur deposit. They are charging me for damages that were already there the day I moved in. When I moved in there were already two holes on the bathroom wall that they left uncovered, and a nasty tub with a circle stain at the bottom and they want to blame me. Trippin!!! Made me hate Long beach

Pool is always dirty. They pay to put up a new fence around the pool but don’t pay for consist pool cleaning. Laundry room is a joke, dirty, and always flooded (we go somewhere else to do it). Hazards everywhere in the unit for small children/​babies (hot walls and floors in our unit). Parking is a mess. Trash is ridiculous! No emergency phone number. No one ever answers you. Some what of a fast response through email. Don’t understand how someone can rent an apartment that’s above a boiler room and don’t offer a/​c? We hate this place.

Anyone have problem with getting deposit from Entourage. Mistreated by Larry, cockroaches, terminating there lease before its over, charging you extra for parking when it’s on lease, plumbing issues, rats, termites ect… anything… please contact me i have 2 people joining in small claims. I have had a few of you contact me please email me. I talked to neighbors. I am taking 2 weeks off so please email me and I will give you my contact information. Please let’s find justice so others do not get taken advantage of. Cut and paste this to Contact. Legal Aid. They will help you. Especially low income that feel they cannot find Justice. Or Google Legal Aid Of Long Beach

for help and Contact me here.