DIRECTV

Zero stars if I could!!! Seriously!!! I recently moved to redondo beach. Direct and I have been together since 2005. I loved them. But it’s time to break up. My troubles started with the move. I’ve had 2 attempts by whom ever they sub contract to. Then a phantom appointment that I didn’t make. Not a tool was ever brought out in the previous appointments. Today was the capper THEY WENT TO THE OLD ADRESS !!! wtf !!! Now I get to do a fourth attempt!!! I’m sick of placating responses from customer service!!! I miss the old direct tv. This AT&T /​direct tv sucks. Its ridiculous that I have to put up with this. All because they screw up and sub contract to idiots!!! It’s time to be done with this. Don’t expect anything from these people!!!

I’ve always liked directv and never had real problems but today I get a message that I can’t watch shows I dvred. It was the Simpsons from Fox 11, not a ppv or premium channel show. The message said that I need a new hdmi cable. I called tech support and explained that it’s the same cable that they installed a year ago. They said that my tv is old. I explained that my Samsung smart tv that updates regularly online is not even 2 years old. They said I need a new cable. I asked them to send one. They said I don’t have their protection plan. I said that I’m renting the receiver. They said I’m not, I’m only leasing it. I asked how much longer I have on my contract, and they said one year.
I gound out later that many shows i regularly dvr are also no longer available. I’m going to pay for the break on contract.
If you still want a satellite or cable provider after all that (they’re all the same), go for it.

Yeh, for Alex! Direct TV tech. He arrived early, took care of business with the speed of Mercury, and left. Couldn’t be happier. Well, ya… I could be happier if I could find that duffle bag filled with a million bucks!
And Mary, thanks for taking the time to listen and assure me that the right people will get the great feedback about the wonderful job Alex did.
It’s those representatives that are the real back bone of Direct TV
Thanks to you all and Happy New Year!
Another satisfied customer!!!

Terrible company! We just dumped them ! They kept raising the price. When I cancelled the other day I told them to come take their POS Dish off my house, and pick up the equipment. The representative said they don’t take the Dish off, that’s my property and problem! They are in for a big surprise. When my billing statement reads $ 0.00 and they take their Dish off my house they can have the POS equipment back!

This is the worst, piece of crap company on the planet! I had Time Warner for years and switched to DirectTV for the NFL package and for the wireless receivers. IT IS NOT WORTH IT! I have had more trouble than I can write here. The On Demand hasn’t been working for a while and when I called them yesterday, they said they have been having the problem since October 1^st and haven’t been able to fix it, HOWEVER they won’t waive my cancellation charges if I cancel because ON DEMAND IS A FREE SERVICE! How ridiculous is that? DON’T GET DIRECTTV! IT SUCKS!

I actually wouldn’t give it a star!
My husband thought it was a great idea to get them but you get what you pay for! You pay little and you get little. You spend more time without cable than with it. They placed my dish behind a parking space… on the ground, at an apartment building so people keep hitting it. This is the 2^nd time it has happened. I called to get someone out while setting the appointment I asked them to add an alternate number because my husband won’t be there
While adding it she lost my appointment for Saturday even though I said if it like brain surgery for you. Leave it! It’s my only day off but she needed to set it for Sunday which was inconvenient but I switched my schedule for it
Sunday came 8,9,10 no service guy
I call to make sure they have my alternate number she said yes and now the appointment has changed from 8 – 12 to 8 – 1
12:40 comes I call again now they say it’s cancelled because they called my husbands number and no one could come back out until Wednesday!!! Nobody will be there on Wednesday!!! We work!!! The manager Jessica basically told me that even though it’s their fault there was nothing she could do. She would call a local office but
to see if they could help. They called to say they were trying to help but
Never called back. now I’m paying
for something I don’t have !!!

Direct used to be okay, now that they’re under new management, I get no help whatsoever! They never make payment arrangements with you, and their unwilling to work with you! And you have to check your billing statements carefully, u might see an added charge or two! I’m going back to Charter Communications! :p

DIRECTV relationship started like a honeymoon, the first year was good, the second year was just OK and now the divorce. Got a good deal through Costco that included a good plan price for the 1^st year; 2^nd year the price went up but when averaging the rebate and two years fees the price was acceptable. DTV added regional sports fee (read their site to view their reason and be blown away). BTW, the fee is for the same stations you can get for free over-​the-​air. The equipment starts dying after a few years and they want the customer to pay for leased equipment insurance or replacement equipment that has been refurbished (is this stupid or what). Costs continue to increase over time and no matter what I could not get them to lower the prices to something reasonable. Lots more I could say here, but you get the point. So I decided to cancel and called DTV to be put on hold for the retension person. This is where I was lied to by a confrontational person that would not listen!!! I am going to Dish TV where I will get new equipment and two years at about ½ the price. I read that Dish also has some low ratings but expect the first two years to be a good relationship with reliable equipment. After two years I hope to go to TiVO OTA + Netflix for $ 24/​mo. I will be missing a few cable channels but they may become available for those that cut the cord.
In conclusion, I feel that I have been taken advantage of and abused as a customer of DTV. I suggest you start getting paper copies of your bill and look for price increases and unauthorized fees and when found phone Direct, be nice and ask for adjustments. Enough complaints and lost customers will maybe help Direct improve their total customer satisfaction.
Jan 2016 update – My switch to DishTV was 3 months ago and it was the right decision for me. I have been saving 48% and have Netflix for 12 months. I also got a new recorder box (aka Hopper) so no longer having to pay for refurbished (aka used including worn hard-​drive) box to be replaced. Dish has better software than Directv but the remote layout could be much better. Also Dish attempts to shutdown the system most mornings after 1 am; could be they are collecting my viewing information??? Whatever the reason it is not for my benefit.

Don’t get DIRECTV they a lying stealing company, They promise people that they are going to get The Dodgers games and they lie to the customer faces. So if I was you (SAY NO TO DIRECTV)

ZERO STARS
Stay away from DIRECT TV. They installed a defective receiver at my house and wanted me to wait 6 days before sending out a service tech (meantime no tv). Then they want to charge me $ 290+ for cancelling their service (early termination fee). As a brand new customer I waited 3 days for them to make things right. DIRECT TV OFFERS NEXT DAY INSTALLATION TO GET YOU AS A CUSTOMER BUT THEN ASKS YOU TO WAIT ALMOST A WEEK TO HANDLE ANY IN HOUSE SERVICE CALLS???
Never again for me…

Wow I very much DISLIKE DIRECTV! Every month my amount due is different without me making any changes to my package. When I contact them they give me the run around. If you view your bill online it only shows parts of your bill. They charge regional sports fee in which chanels are supposed to be included in my package. IT’S SICK SHIT WHEN THEY WON’T BROADCAST OUR DODGERS! WTF SO THEY CAN MAKE MORE MONEY NOT HAVE TO PAY SO THIER CUSTOMERS CAN BE SATISFIED. Directv sucks!

Hello everyone! I been with direct tv for 5 months already, at the beginning I had told that I was gonna get 10 $ off every month for 10 months, because my friend referred to me. And today 4÷30÷2015 I called back regarding my 10 $ off. And they said that I can’t get that deal because I got the $ 19.99 package! What??? This is a FALSE ADVERTISEMENT!!! Even in the commercial saids that new customers get 10 $ off with referral. I did everything as was supposed to. And even through the phone when I got my service they told me that I was able to get 10 $ off and now they said that I’m not eligible??? This is not right. I will follow up with BBB and send my paperwork so, this company stop doing false advertising

Please feel free to share. I’ve just had the worse possible service from direct TV. While I loved and enjoyed the quality of the programming, the customer service is at an all time low. After suspending and reinstating my service after moving at no time was I told that my package would change. In fact, I specifically stated when asked that I wanted exactly what I had before. Multiple times. They charged me over 200 for my new install at no time informing me of a change then put me on a package $ 60 more a month than what I had without my knowledge. On the day of install I had an 8 – 12 appointment window. The technician showed up at 2 and was there till 8. Out of my 6 boxes, 2 are working. They now are coming back again today to finish what I waited 12 hours for yesterday. And when I called to speak to a supervisor, Jessica the only thing they offered was a $ 50 credit and to give me a refund of the package they erroneously gave me and put me on a package with less than I had previously. If I hadn’t just paid almost $ 300 for install I would cancel. As a matter of fact if I had been informed ahead of time I would have went elsewhere to begin with. I spent almost 3 hours on the phone in the last 2 weeks with direct TV and sub par service from all around the country. The only positive I can see is that at least it wasn’t a call center in another country. Smh disgusted.

After been a customer since 04, every year my bill keep raising for no reason … after calling to ask why the rep informed me if I paid my whole bill on time I wouldn’t have extra fees and would understand and read my bill… I will be canceled over then… never again will I return to this stupid company.

I can’t go lower than 1 star unfortunately. Customer service is rude and not accountable. I stopped service well before the end of the month and got the wrong information on how to return their equipment…2X! I called back a third time to finally figure out how to get their equipment back properly and was told I never cancelled the account. They say they have no record of my call and that I cancelled. How convenient. Yes, I would like to return equipment but still keep the service… in a place I no longer live.
Suck a bag of dicks DirecTV!

There Custumer service is very rude.
They treated me real bad.
They were supposed to call me back and they never did. I don’t like to be treated like a criminal

Although we were once happy with DTV’s service, we have had a very bad experience with their customer service. Our receiver completely failed and we have no TV service at all, and although we pay extra for a protection plan, their idea of providing service is to mail us a new receiver, which when and if it ever arrives, we’ll have to install ourselves. No telling how many days we’ll be without TV, but no offer to send a technician to help us.
And not only that, but they argued very rudely with us about it on the phone. Big thumbs down for DirecTV.

I can’t believe that at this time people still falling to direct TV scam. Well I almost did.
They sell you a service, giving you internet speed option to code from checking your credit score and than guarantee you a price which of course good for one year only. 2^nd year it goes up. You say ok, give them your credit card, they charge it and than say «please wait while we transfer you to the internet department».
And than all start again. The want to check your credit score again, give you a price for Internet. So I ask, «wait, I just got my credit score checked and dinged, and I got a price for Internet». No sir, that was JUST A QUOTE he says. We are separate company. We do everything separate. Direct TV cannot provide Internet. I’m sooty about the confusion.
This is a scam. They should disclose it that all they give you its a quote, and you need to all your credit check and prices all over again with a separate internet companies.
BUYER BE AWARE. your can lower your credit score (2 dings in one day) and at the and of 2 years pay same as other companies.

Do not subscribe to DirectTv!
I was a customer for a little over a year and then I decided to move. No problem transfer my service to the new place! Sounds easy!
But new place is 6 story building no dish on site, so technician tells me, he can’t do the job. Don’t worry I’ll tell my supervisor and you should be able to avoid the cancellation fee, we can’t complete the job.
I get the final bill and they give me 15 days to pay off the balance, again no problem, but instead the charge my debit card the very next day! What happened to my 15 days? They absolutely lack integrity and can’t be trusted with your bank information!
I call that stealing!!!

Let me start by saying that the picture quality, user friendliness of the DirecTV system is excellent. However, canceling is another story. I am moving in with my girlfriend and she has Fios which she just renewed, so I canceled my service on August 1^st. I am paying a prorated cancellation fee of $ 280, I can live with that, they went to a lot of expense to install the system and I am canceling earlier than I agreed.
Here’s the rub, part 1 — they will be sending a «recovery kit» for the return of the receivers. If i don’t return them by the 21^st, i will also be charged for those. It is now the 14^th and I have not received the kit and just made my second phone call to find out when it will be here. I was told it was sent on August 6^th and should be delivered in 2 – 3 days. NICE!
The rub part 2 — I must dispose of the Dish! They do not pick them up. I live in a condo and could not mount the dish to the building. It sat on my front deck on a large metal base with 4 large cinder blocks holding it down. It is considered «electronic» and must be disposed of properly. Where is this company’s environmental responsibility? And, how do I dispose of the metal base that is about 36″ by 36″ square? Sounds like my early termination fee is covering the cost of the dish that I am now required to dispose of.
I will definitely start looking into a Digital antenna and Netflix or Hulu for online streaming.
Save yourself some grief and avoid DirecTV.