Coastal Renting Apartment Homes

I was given a pleasant tour this afternoon by Michelle. Michelle was very informative and didn’t make me feel rushed as some property managers do. The apartment that she showed me was absolutely gorgeous and identical to the photos i saw online.

apartments on coronado are nice inside they are renovated and have a lot of nice fixtures in them. Although that is a plus. and thats why there is one star, the management is the absolute worst. Rose is by far the rudest person Ive ever had to deal with. I had to make over 6 maintenance request for he laundry room to be worked on. our gate keys were stolen by someone and it took them 4 days to fix even though I called her as soon as the mail man told me the lock box was tampered with. she sent someone to the wrong apartments to fix it, and then when I called about it she insisted I was making it up (as if I want to to talk to her at all for any reason), and lastly one day my wifi stopped working randomly. I was on the phone all day trying to troubleshoot it as I had a dead line that night. I just happened to ask one of the guys working on the roof if he maybe bumped into something? and he told me «gorge told us to cut all the wires»…I called Rose and told her and she said it was the tenants fault for having the cable companies wire by the gutters. we left those apartments shortly after we don’t even mind that they kept the deposit. that man Gorge and Rose can keep the money and I hope she buys more tacky bracelets and necklaces to fuel her Gemma SOA inspired wardrobe. And I hope she sees this post because I have screenshots of all the communication I had with that company and Im sure she will try to lie to make her company seem reputable.
Even though we loved living down the street from the beach and it was a nice little area, nothing makes up for the crap management.

I have recently lived in two different coastal renting units in two different locations over a 2 year period.
Coastal Renting was decent housing and a lot better than some slum lords of Long Beach but Rose, the manager, is just very hard to deal with. I have often had to remind her 3 – 4 times of an issue before something was done. This is the norm with her. It took her like 6 months and three wrong calls to realize I was no longer on the old lease wth my old roommates.
For me the final straw was when they miscalculated my move out date and charged me for an extra day from my deposit. Once I clarified this with them, it took approximately 15 or more phone calls and three whole entire months to get my money back. The law is 21 days. This is way beyond legality even if there may be some sort of exception in the code for mistaken calculations (of which I could not find any). She was full of repeated empty promises and having no clue what I was talking to her about after multiple calls. Their blatant disregard for the law was a real turnoff for me.
The second issue is cost of living. The units are way over priced after the remodels that were done recently to most of their properties. I feel like the owner is trying to make up for blowing too much on remodels. Even with the very nice remodels, the units are regularly as much as two times the rate of a similar sized unit and almost as nice of a unit in the same neighborhoods. You get a nice remodel but you sure do pay a premium.
Finally, after having lived under them for about 4 months or so, they changed their name from E Rent Long Beach to Coastal Rentals and gave no explanation to the tenants as to why they changed the name. I suspect shady practice due to bad reviews or worse, legal reasons. Though, I have no proof to this, I wonder the actual reason for the sudden change.
Here is a tip — the 4205 Anaheim property seems to be their unwanted property. Rates there are slightly lower but the remodel that they did was really haphazard and was never finished right. Also, the property manager there is like 75 and walks around without a shirt on quite often.
Upsides: decent neighbors, quiet living, nice units, good repair response (if Rose doesn’t forget).

We also had a terrible experience with Coastal Rental’s poor customer service and lack of communication .
Last weekend my daughter and I traveled to Long Beach from NorCal to find an apartment for her and her roommates. We visited an apartment open house on Saturday that we definitely wanted to rent. We were told we were the first ones to see it and that our applications would be first. As instructed, the girls immediately filled out the online applications and paid the $ 25 application fee. I wanted to be sure they would get the apartment and told the person showing the apartment I was ready to pay the deposit immediately to secure it. They wouldn’t accept the check until the applications were approved and said that I needed to work that out with Rose in their office. I left at least three unreturned voicemail messages with Rose and continued to try and reach a live person at the office. Rose did finally call one of the girls on Wednesday and told her she was processing the applications and everything looked good, leading her to believe that they would be getting the apartment. She called Rose back Friday to check on the status and Rose told her they had rented the apartment to someone else.
It seems like this agency is simply interested in collecting as many application fees as possible. I have dealt with other apartment rental agencies in the past and this the only time I have encountered such poor customer service.

We recently put in an application to rent an apartment that had become available; we were approved and advised that the deposit had to be paid immediately, as they would give the apartment to someone else on a «first come first served» basis. I do understand the sense of urgency, however you do need time to respond. Add this to the fact that the office was completely inflexible regarding the lease signing, both tenants were required at the lease signing as well as one of the co-​signers (rental for students). One of the tenants would not be able to be down for the signing as they were in No California. Both co-​signers were willing to provide notarized copies of the signed lease to the rental office, but they refused to send the rental agreement via e-​mail and would not return phone calls and when you did get a hold of the office staff they were extremely rude. Right in the middle of our discussions surrounding the lease signing, my daughter was advised that the unit had been taken. This is a very unprofessional organization, the day after getting approved they already released the unit to another party! They should be returning our application fee, which by the way was a double charge as my daughter and I as the co-​signer had to fill out separate applications for a total fee of $ 50. In my opinion, they had no intention of renting the unit to us and they should refund my fees or make it clear via their website what was required for the lease signing. Had I known the lease signing requirement up front I would have NEVER filed an application. It is a good thing we did not rent an apartment from Coastal because if they are this poor with their customer service during the lease signing phase, I can imagine what they would be like to work with once you were actually a tenant! There are too many other units available for rent out there so I would not recommend renting an apartment through this agency.