Chase Bank

I’ve waited for 30 minutes for a banker; there were 3 others waiting with me, now there’s only one ahead of me, ’cause all but one of the others left. Who knows how long they waited before me. There’s a guy and his daughter here too, and she needed to go to the bathroom, and they wouldn’t even let her use their restroom. Customer service? Customer disservice.

This chase is like the «Walmart» of banks. Plenty of windows but only 2 – 3 tellers working them. The two stars is for the awesome customer service I get from the tellers when I finally do make it to the window.

great bank

This review is for Andy Blanco only. I despise Chase bank for so many reasons (high fees, horrendous customer service, lack of communication between departments, few live people in branches, to name a few) so I decided to close my account. I then had a situation which required me to reopen the account. The sheer dread of having to walk into a branch, wait to speak with a banker who is overworked and really could not be bothered to care, was enough to make me defensive upon entering the building. But my meeting with Mr. Blanco was so pleasant that I was shocked! Andy was not only helpful, and friendly, he knew how to get answers to my questions instead of transferring the burden onto me to make another phone call and be put on hold for the rest of my life.
Andy also did not shame me by telling me what I did wrong (this happened on the phone with a wire transfer customer service rep & in person visit with a banker on Second street).
Anyway, I can’t say enough good about Andy. If Chase had employees that were like him then I wouldn’t despite this bank so much.
Thank you Andy Blanco!

Decided to go inside to talk to a personal banker and I sat there with my boyfriend waiting for one soul to acknowledge us and not one greeted us or said, «we’ll be right with you». No communication at all whatsoever and after waiting over 15min., we were able to talk to one and just said that we have to call customer service. Are you kidding me?! Why are they there for if they are no help at all? I like this location because it’s close to where we live, but if the customer service sucks, I guess I will have to go to another location on Bellflower Blvd. which I feel employees value your business. There were only two tellers in the window and everyone seems to be «busy» to help. Will just have to use their ATM ‘s I guess.

They ran out of quarters.
You only have one job Chase! One job!

I have been waiting with around 30 customers for 30 min. It is the first business day of 2016 and the BANK HAS ONLY 2 TELLERS. 9 of the 11 tellers spots are empty! Great way to start the year Chase Down Town Long Beach!

It used to have awesome customer service and the people were friendly.
Now there is no management and only one teller for about 8 people in line. The sales floor is a mess.
Amazing how quickly a bank can go from awesome to crap.
Also the customer service at the teller line STUNK!

Love the service but it is so slow. Just to set up a savings account took an hour. Why? No one even asked if I needed help for 20 mins. Then they sat me down in a cubicle and I waited another 15 mins for no one to arrive. Finally my name was called on the roster and they were about to skip me cos I wasn’t sitting in the lobby. Then their system is slow and the person helping me can’t help w my biz acct, only personal. I wish banking could be faster and more efficient. Service is super friendly tho!

Only one teller on a Saturday? I would come to this bank because usually it’s faster than chase on 10^th and lb boulevard but after today I think I’ll have to find somewhere else. No one should have to wait in a line for over 30 minutes just to deposit a check

Conveniently located ½ block from my house. Downside is one teller and been in line over 15 minutes with 5 people still in front of me. Not a productive use of time. People behind me leaving and hoping to not get a ticket in metered parking. Atm supposedly not accepting checks.

I don’t understand why there is only one window, out of 11, open to help a line of 6 people. only having 4 people to work at this location is a poor excuse. The temp manager Laura was nice but on the phone leaving just one person to help customers in line. Figure your scheduling and hiring out so customers don’t have to regret having a chase account every time they come in. The answer isn’t switch banks, it’s get better. Otherwise stop wasting money you charge customers in having lousy locations open.

The worst bank i have ever been to. The worst customer service and the slowest as well. The one teller that they can «afford» to have is always dead slow.
The only reason i came here was to make a deposit to a customer and i was near this location but next time i’ll make sure to go to another location.
Not to mention all the homeless persons that were lounging in the bank lobby couches!!! WTF!!! Made me felt very uncomfortable and not very secure! Thats not good for a bank!
Never coming back here with my money or banking with chase!
Would give it 0 stars if i could

I’ll give this branch a 0 for customer service. I walked in 10 minutes before noon today. There were ten people in line and 1 teller. There were 2 other people behind the counter I assumed 1 is a supervisor who does not care about their clients and the other is taking her sweet time opening her counter. The supervisor did not even acknowledge the clients waiting in line, she passed us twice. She was back and forth of the teller station and when she was finally done she sat at the back chatting with the other teller who’s supposed to be opening her counter. They looked like they were having a really good conversation since they were both laughing. I’m definitely not going back to this branch.

Chase seems to be going through some downsizing (from tellers to bankers to even the manager leaving) from the apparent lack of staff and if it wasn’t for the wonderful group of people who work here I would clearly give this place 2 stars at best. The people who work here truly care about me every time I’ve had an issue and not once have they tried to sell me on anything. The wait can sometimes be a bit longer, but hey I’ve waited longer for coffee but at least I can say to these people is thank you for not seeing me just as another account number and really helping me when I needed advice. On that note I can see these changes are coming from up top the corporate ladder from people who are disconnected from the reality of what customers want and need. I can say that for a bank that sold me on customer service some of the other locations would get 0 stars. At the end the people in this particular bank make this place good. They will go above and beyond.

Great service always. I love how easy it is to deposit checks using their mobile App.

So I’ve been with Chase for a few years, however I have dealt with a lot of rude customer service. Recently i’ve had two banks opened and when I went to chase to cancel my account it’s been the most horrific experience ever. What’s worst is that I spoke to the manager of the bank (Edgar L. Diaz) fore as a minority I felt like he would ask me why I was leaving or what’s wrong or is there anything we could do to keep u as a customer. What’s funny is that he did none of that instead I felt like a criminal.
Never will bank with chase again!
By the way that one star was a must in order to leave a bad comment for chase

The slowest service I have ever experienced. Wasted an hour of my time here already waiting for a banker

I’ve only been inside the branch once but the service was quick and courteous. It’s a really clean building and they even have a parking garage right behind the branch which is priceless here in Downtown Long Beach. That’s te main reason for the 5^th star.

Excellent customer service. Been with them for a while now. Its a good bank. Won’t be filing anymore claims either. Since I’m not shopping online anymore. Saving me money. Only use the internet now for education. Will be long time customer.