Chase Bank

Stopped by this Chase banking center on a Saturday morning with my boyfriend to open an account and while there were barely any Chase employees (in general) available, we were assisted by Raymar who was assisting the teller like but seen us waiting for a bit at the lobby.
I have to say that Raymar was an absolute pleasure. He was friendly, knowledgeable and professional. Answered all our questions and made us feel welcomed in our new community. Thanks Raymar!

Very slow with only one teller who wasn’t particularly bright. All I needed was a simple withdrawal and she took it out of the wrong account. Then while doing the transaction she says «you know you could have done this at the machine.» Yes I knew that but I needed fifty dollar bills which the machine doesn’t dispense. I asked her to put the cash in an envelope with the receipt. She handed me an envelope separately then the receipt separately then the cash separately. Wtf. Terrible customer service. And yes next time I will use the machine instead of that dimwit who will probably be replaced by the machine anyway due to her bad service.

Chase in general is a really crappy bank. They are a big corporate that likes to steal everyones money. Today I went to get a sandwich and some chips and my total was only $ 12 and I was told that my card declined… which did not make sense. I called in to see what was going on and they told me that they were canceling my card and my account due to too many claims from myself. Recently in the last 3 months I have made 5 claims with chase all against the ATM machine at this particular branch on pine street in Long Beach. I work during the day on the same street and by the time I’m off work the branch itself is closed so my only option is to deposit in the ATM machines they have. On five different occasions the Chase ATM machine counted my money deposited it but it was always less than the amount I added in cash. Every time I called into the claims department to get my money back. I tried every single ATM at this branch, all three and each one gave me problems at separate times. Each time chase refunded the money to my account after they verified that I was giving them correct information… then today when I go in to complain that my account is being closed due to bank errors they said they had the right to do so… so basically because I caught them up on the mistakes they made regarding cash deposits they did not want me as a customer anymore. I wonder how many people don’t count their cash before they deposit it and loose money because of it. How unprofessional can chase be as a bank that is all over the US they must make quit a bit of money from scamming people. They did it with me 5 times with over $ 200 cash total. EVERYONE MAKE SURE YOU COUNT YOUR MONEY before depositing it into the chase ATM because if you don’t they won’t either. They must generate so much revenue by not counting the money correctly in their ATM… I decided to move to Wells Fargo. Hopefully they are a better branch.

Definitely not convenient to come to this branch on a Thursday. They only had one teller, and two bankers. Had to wait forever, about 20 minutes to see a banker. I usually see go to the Bellflower and Flower branch but I decided to try this one since I was in the area. The cashier and banker were nice and did a good job in getting me a new card, just wasn’t satisfied with the speed of service.

In a great location downtown. Stays open a little later on Saturdays compared to other banks. Never busy, never a line for the ATM

New branch and so convenient since it’s across my pad. Very courteous staff. They have secured ATM machines so it’s fairly safe to go at any time. They have this machine by the tellers where you can withdraw cash in different denominators. I just thought that was cool. lol

Always receive great quick service. Convenient

nice new branch ATMs in lobby. right on the corner acrost from F&M bank