California Installs Glass & Mirror

This company doesn’t deserve any stars. Worst customer service. The guy Glen came to my home to get an estimate on how much it’s going to cost to repair my Windows as he was testing the windows when he left I realized he made my windows worse now I have to repair more Windows then what I expected. I never got a quote or anything call back. I tried to contact them they tell me the same thing over and over that they will get back at me to send me a quote. It never happened it’s been two months and never hear back from them.

I’m writing this review in hopes this won’t happen to the next customer. We ordered a custom glass shower door for our newly remodeled bathroom. We put a lot of our own time and a lot of money to gut and completely redo it. The final piece after weeks and weeks of reno in our only bathroom was the shower door. We were referred to California Installs through a coworker and had certain expectations about the quality and professionalism of the installation.
The ordering process was a slight challenge from the start. We had someone come out for measurements and then a final measurement was taken a couple days later. We opted to get the protective enduroshield sealant on the glass, but was told they would have to get back to us on pricing. I called everyday for the next 3 days to try to get the price and move forward with the order. We almost went with someone else since we were tired of chasing them, but the quote came in on the 4^th follow up day and they were in our budget so we moved forward.
The install appointment was set for later that week and we were told it would take about 3 hours for installation. Two guys came to the house and although I’m not fluent in Spanish, right away I could tell one was an apprentice and just starting out. Before the installation occurred, I made sure they were aware and would accommodate for the slope in the step up tile and was assured it wouldn’t affect the door swing at all.
They went into the bathroom and shut the door and for 4 and a half hours they were In their banging around in my new bathroom. They forgot screws and Cesar from the office had to come and drop some off. When they were finally finished I was appalled. The cocking/​sealant looked awful! Like a toddler did it and when I pointed it out, I was told «it’ll dry clear» the door wouldn’t even open! I yanked hard and had to use all my might, for that I was told «the weather strip will break in over time» and worst of all, they had put scratched on my brand new walls, dirty finger prints everywhere and messed up one of the tiles when they were installing. I literally cried.
June who works the sales and customer service got an earful from my husband when he got home. The work was a complete unacceptable mess. She then confirmed that the main installer had an apprentice with him and was training him (can’t believe they used my house to train) The owner and Cesar came out to inspect and apologized and said this was not up to their standards. We indicated we wanted our guy to fix the tile and he said «we have tile guys too and know how much those things cost so…» My husband was peeved that he would make that kind of remark and reminded him that our brand new bathroom was messed up by their installers and we would not have them try to fix the tile.
Very long story short, they came back out and fixed the shower glass. We asked them not to move the brackets to avoid anymore issue to our tile and they did anyway to accommodate the piss pour job of not being able to open the door. They ended up leaving a hole in the tile, but everything else came out fine.
The glass is good quality and we appreciate their speed to response of fixing the mistake. However, I would not recommend them and I’m very disappointed with our experience. They never followed up after since we said we would have our tile guy come out to fix it and send them the bill (which hasn’t been done yet due to our tile guys schedule) They never offered us a discounted price due to all he hassle and they charged us the full amount on our credit card before the job was even fixed.
Buyer beware — the 2 stars was for the quality of the glass and. Speed of response to try and remedy the issue.

The initial experience was great…
I contacted California Install based upon a relative’s reference. I had three different quotes within a year from them (Glen). Glen came out the first two times because I wasn’t sure of keeping the garden window or switching to a regular window in the kitchen. First two quotes were quoted at ¼ thick, tempered with grids. I finally decided to move forward with the project in October. Glen came out a third time in October for the final measurements and I had expressed that I preferred the garden window over a regular flat window in the kitchen. June (rep. from California Install) had provided me a final quote with the garden window included. I agreed to the price, not double checking the thickness and the quality of the windows, I made a deposit. I was told the installation would take place in 2 – 3 weeks. I had originally requested to have the windows installed prior to the Thanksgiving holiday. They came out one week before Thanksgiving, promising the windows would be installed by Thanksgiving. They only did half the house and the stucco to my garden window was knocked off too hard, too much, cracking the inside wall in my kitchen. Then I was told that they couldn’t finish the job by Thanksgiving because they had the wrong measurements for the two windows in my living room.
I expressed concern over how long it would take to get the windows. June listened to me complained, agreed that it was unacceptable and said she’d do what she could and that things happen and apologized. I spoke to Glen, he told me he’d ordered the windows and call me sometime next week. NEVER got a call from him. I called the office and spoke to June a week later; I was put on the phone with Glen, then back to June. June confirmed the windows arrived and scheduled for installation for Monday, November 24. Glen assured me he ordered the windows and it could then be installed Tues or Wed of the following week (day before Thanksgiving). Come Monday, November 24^th, I had to move my Thanksgiving to another location because I was told the windows never came in. The windows that June thought had arrived, was the old windows with the wrong measurements. June thought Glen reordered the windows, Glen thought June ordered the windows. I called June, where she put me on hold and told me I had to speak with Glen. Their miscommunication is not acceptable and very unprofessional. I got the run around. After all that’s happened, I was having second thoughts. I did a brief walk though and noticed my garden window had no grids. I took a look at all the windows that were installed, they all had huge gaps. Then the shocker came when I took a look at the invoice. That’s when I noticed they had invoiced me for ¹⁄₈ thick and not tempered proof. I emailed June and inquired about the changes. Did not get a response. I called and spoke to June. I was told that I should’ve reviewed the invoice prior to moving forward and putting a deposit. I told her that I trusted her with the project and did not review the invoice because I did not think that the thickness and the tempered glass would be removed without my permission. I never requested any changes in the thickness or the tempered glass other than garden window or regular window to the kitchen. I never signed the invoice, just putting a deposit. She said it was my fault for not reviewing the invoice thoroughly. That was my BIGGEST mistake.
This was very stressful. June offered to replace the glass in the kid’s rooms (3 windows) with ¼ thick and tempered. She also agreed to fix the cracked wall and the big gaps in the windows. June promised to have the two windows in the living room reordered and order the ¼ glasses to the 3 windows in the kid’s rooms and fix all the «issues». I told her I wanted my windows installed and finalized before Christmas. June told me with all that’s happened, I should not worry about the issues, they have done million dollar homes, and mine is just a small project. Well, I’m sorry! My house might not be a million dollar home to you, but IT IS to me.
As of January 14^th, my windows are still not done. :(

Absolutely incredible customer service! After calling around to several shops, this was the only one that followed up on my request promptly. At one point I needed an extremely quick (same day) turnaround, and they got it done in 20 minutes! I have since returned several times and my glass has always been ready when promised. I have not had any issues with rude staff. Quick and efficient, but not rude!

After a small rock from a lawn mower shattered one of 2 good sized (24“x76″), matching bathroom windows I searched for replacement windows for both (so they would still match). I called 5 companies, got 2 call backs and then walked into California Installs, which is close to home, and ended up with 3 bids for the same window. Cal Install was ½ the price of the highest and ¹⁄₃ of the second. I had them come over to measure and they actually came up with a better idea then I had at first, for the same price. We got the order placed and shortly after the windows came in and were installed, however the company sent the wrong glass (clear instead of obscure). No problem, they had the correct glass sent out and installed with no issues at all. The office staff was very friendly and kept me up to date with the timeline, etc. I am more than pleased with their work ethics, customer service and everything about them. I will definitely use them again!

I didn’t buy anything today however, I walked in and the woman that helped me gave me great customer service. I had a problem with a leaky shower door and she gave some advice on how to fix it. I’ll be coming back next time I need glass work

Called them with a few questions and the woman who answered the phone was extremely rude. No thank you, I’ll be taking my business somewhere else.