Cabe Toyota Service Center

Started off a little rocky but they redeemed themselves by overnight the item I needed. The manager stepped in and was able to work everything out. He followed up with an email and ask that I speak to him next time I come in. I’ll be back.

I must say I was impressed from the moment I drove up. My 4 Runner had given me a little trouble by not starting and 2 different people/​business told me 2 different things. All I could think of was OMG!!! how much is it going to cost me NOW!
But to my surprise it was only minor. THANK YOU Kenny Tran for you HONESTY
You just never know until you do your home work. People say that car dealer service department are crooks but that is not the case. It is the LABOR THAT COST SO MUCH. In my case case I paid very little THANK GOD & Kenny. You management is doing great job all the way around and I really like the remodel.
PLEASE CONTINUE TO STAY HONEST AND REMEMBER CHARACTER COUNTS :)
You just never know who the customer saw before they drive in, it could be another Toyota Service Dept or their own mechanic…

Service advisors greeted me right away and were very professional and courteous. I liked that they addressed me by name several times during my visit. The tech was detailed and thorough in explaining the services to be done (recall notice on airbags) and length of time they needed to keep the car. To top it all off they offer a free shuttle service drop off and pick up at home plus a complimentary car wash. They made me feel important and that my time was valuable. They treated me very well. That’s customer service.

This review is for the parts dept
although i’m glad this place took up my idea of having a separate Unilocal for the sales dept
i stood there and said that i wanted the guy to confirm my part would get there today
i went and ordered the part in person because i knew the pickup date was a holiday
and the ignorant liar said to my face the part would come in on time
he calls today
not only is it not in
it was never ordered
and for when the business owner responds with some lame feedback, here is what you can do to fix the problem: fire this guy. he’s the short asian guy. donno or danno or something like that. i placed the order this sat for mon delivery.

Service department has been my only experience here. The last time I bought it in it was a four hour wait, when I called them, they had just put it on the rack, and I had to wait another hour. Gave me the benefit of doubt, figured maybe they were just swamped. Today same thing, guy tells me three hours, I call back four hours later and he’s just getting it on the rack. I won’t do it again. I don’t recommend the service here at Cabe.
Side note the parts department seems to be dizzy af too, for whatever reason. ‘Go talk to parts’ ‘go talk to service’ que the music… I go because it’s near my home, it’ll be worth the drive anywhere else.

I’ve been coming to Cabe Toyota for the past few years just because it’s conveniently nearby. every time that I’ve been here, I’ve received excellent customer service and help!
I always come and get my filter and oil change, plus the car wash here. It helps that they send me coupons for it and other services that they have :)
My go-​to service man is Guy Son. He’s very helpful and very easy to communicate with. He has taken care of my car every time! he hasn’t let me down yet.
On a more positive note, they do have coffee and donuts (in the morning only, I think) for their customers who are waiting for their cars to be done. ever since the remodel, i actually don’t mind sitting and waiting for my car to be serviced!

Very please with the maintenance I received at Cabe Toyota. They worked around my schedule so it was very convenient to drop off and pick up. Everyone was very helpful. Upon pick-​up the service guy had my car ready and waiting for me in the driveway before I even walked out with my receipt! Such service!

Don’t bother coming here for your regular service checkups. At over $ 60 I expect much better service than I have gotten the past couple times. I have a prius and one time I came in for an oil change a few months ago with low tire pressure as an extra issue. They sent me on my way and less than a quarter mile from leaving the shop… the tire pressure light came on again and I had to come back the next day to have it fixed. They say the mechanic hadnt checked the specifications for my particular car and put the usual pressure in. Ummm… well why do I come to a Toyota dealer then? I reluctantly forgave them for that one and kept coming back for my usual service.
This past time I came in for a service I asked for new wiper blades as well because mine were streaky and hadnt been changed in a while. They changed them for an extra $ 20 (could change them myself but I figured I might as well have pros do it at that price and convenience) and I went on my way. I noticed shortly after leaving that I didn’t get the usual advertised car wash and was disappointed but didnt care enough to return to the shop.
However, the next morning when I tried using my wipers there was a scratching noise. I thought maybe they were just too dry. Tried again with the same issue. On my way home I pulled into Cabe to check it out myself and have them look as well. There were metal pieces coming out of the blades and those metal pieces had been scratching my windows and the blades were the wrong size so had come out of the clamps they slide into. WTF… I also took the opportunity to ask why I didnt get the car wash I thought I had paid for. They said they were remodeling so they didnt have car washes but were giving out coupons to a place way down the street … News to me! I wasnt told when getting my service the previous day. They get two stars because they gave me a coupon and gave me the correct wiper… And withtbhe other instance they filled my tires right when I came back… Otherwise it would be 1 star.
I shouldnt have to go back to get the correct service. At over 60 bucks for an oil change and checkup I should be getting the correct service the first time.

I made an appointment for an oil change. Two hours later they still haven’t started on my car. So I took my car and left. This place has the worst service. I honestly think they forgot my car
I have the free green service. But after my poor experience I’m not coming back even for the free oil change.
The lady at the front desk said sometimes things get backed up. Two hours backed up? Really?! What is the point of making an appointment then.

My experience with Cabe Toyota continues to be extremely positive. The staff there is incredibly thorough, courteous and efficient. They help make even the most simple service visits enjoyable. I highly recommend Roger as a Service Agent — goes above and beyond to ensure customer satisfaction. Thanks to this type of experience, Cabe Toyota has another loyal customer!

Can not say enough good things about this place. Service desk is professional. Service techs are too. Waiting area is super clean and well stocked with supplies to stave of an hunger pains or thirst. Never feel like I’m being taken for a fool and the work is always done faster than I expect. Definitely making this place my go-​to for anything I need for my Tacoma !

Cabe Toyota has by far the best service I’ve ever experienced. I bought 2 vehicles from Cabe and will continue to buy from them moving forward but the reason why I’m writing a review is because their service department is AMAZING! I live in irvine and will always go to them even though I have a dealer 4 blocks away from me. I had a problem with my stereo/​gps unit and they made the repair with no hassle to me. Guy is the man! He got me a loaner and made sure I was satisfied with the service. Like I said earlier, this dealer is not down the street. It is actually completely out of my way but I don’t care. The service is worth the drive. Keep up the great work Cabe.

I love taking my car here the customer service is always above and beyond! From checking my car is with KENNY, to giving me a ride to work and making sure my car always stays in tip top shape! I now have my whole family go here totaling 9 cars. Make an appointment or ask for Kenny. I couldn’t be happier with their service. It’s nice to go an have the Toyota people genuinely greet me and don’t make me feel like «just another customer» and more like apart of their Cabe Toyota family :) Thank you Kenny and the Cabe staff. Keep up the awesome work!

Came in for my car’s first maintenance. Got oil chance, tire rotation, and complimentary car wash.
This place is under a bit of construction, but the waiting area is very nice with TV, tables/​chairs, and couches. Also, there’s a coffee machine… just an FYI, make sure you put a cup underneath first. I thought it’s one of those machines that automatically pops a cup out for you, and coffee started spilling everywhere… very embrasssing LOL!
Free wifi. I set out to get more work done, but the wifi was so fast I ended up just playing a bunch of games on my laptop… –_​– came in here at 12, left by 2:30.

We have tried many Toyota service centers and most of them suck badly. We fell in love with this place the first visit and have been coming back ever since. The service reps are honest, not pushy, and knowledgeable about what needs to be done. I have no idea how the sales reps here are… but if they are anything like the service reps I’d buy my next car here! Totally happy!

I come to this particular Toyota service center because of the customer service. The staff is super friendly and they don’t make you feel pressured into getting stuff for your car but nicely makes recommendations.
Things are even better when there are coupons involved. Who doesn’t like saving $$?
There’s a free shuttle for the surrounding areas if you need it. And free exterior wash. Woohoo!!!

Final review here. We ended up donating the car and absorbing the huge lost of money we spent on repairs. A few weeks after we got the car back — after Julio test drove it and after having dealt with Kenny for a month straight — the car started to break down again. My wife wanted to take the car back to Toyota, to give these guys a fourth shot at fixing the car, but I quoted here the definition of insanity: «Doing the same thing over and over again and expecting different results.» She finally conceded. We gave up on this place.
The reason this review is 2 stars is because I feel like Cabe Toyota wasn’t completely honest about the state of the car. If one goes to a doctor with stage five cancer, and only has weeks to live, why would the doctor offer you some expensive radiation treatment? Ideally the doctor would tell you it is over, and let you salvage whatever time you have left. I just feel like Cabe Toyota is like the doctor that offers treatment when there is no hope — treatment that comes with a big price tag. The whole experience left a sour taste in my mouth…
This is just my experience with this place and my car. I don’t think this place is entirely bad or entirely good. I just wanted to share my personal experience. Thanks.

Special thank you to Dan, Mike B and Vicki for making it right, going above and beyond and for giving me back my car looking as good as it did on day 1.
PS — this time the «wash» looked good :)

I bought my car from Cabe Toyota so I had a warranty for free oil changes. My first visit went very well. They kept sending me reminders about my upcoming maintenance service, so I finally got around to it. I was kind of apprehensive due to the other low reviews, but everything about my oil change, tire rotation, and car wash was so convenient. My only complaint was that after the tire rotation, my steering wheel is noticeably stiff. Not so big a deal that I would come back just for that, but it does bug me. Maybe I’m just spoiled with such a smooth, easy steering wheel but I liked it just the way it was before so I don’t know why they had to change it.
Anyway, I made an appointment for 8:00am on a Saturday morning. As soon as I pulled up, I was greeted by a rep who looked up my appointment/​car history super quick. Then we were directed to the cashier to sign up for the car shuttle to take us wherever we like. The waiting area is really nice and they have free wi-​fi. People were on their laptops and doing work there. If husband and I hadn’t had breakfast plans, I could have brought my laptop and worked while the car was being worked on.
We waited for about 2 minutes before a driver got there (enough time to grab a donut =]), and then we were taken to our favorite breakfast place (Omelette Inn!). We ate, and the cashier from Cabe called to say that our car was ready and the driver was on his way. Then we had just finished paying the bill when I got a call from a second driver who was waiting for us outside the restaurant. Weeeeeee.
Got back to the service center, paid for the tire rotation, and were on our way. The car was not super squeaky clean, but to be fair, it had been so dirty due to the rain that it looked all sparklyyyyy. The whole thing took about an hour and a half, but it was for an oil change, tire rotation, and car wash. I was super happy with the service, and definitely recommend it.

I’m driving to work one cold morning, when I stop at a traffic light and realize my heater is blowing cold air. BRRRR! The light changes, I take off and I have heat again. Aaah! I stop at the next red light and same thing. BRRRR! Later that day before leaving work (when the engine was cold) I check the overflow bottle and radiator, they’re both low! I start looking around for evidence of a leak and even though it’s hard to see, it looks like the water pump may be the cause.
The next morning before leaving for work (again while the engine is cold) I add coolant to the radiator and it took over a ½ gallon! YIKES, that’s a lot!
I’m feeling WAY too lazy to try changing the water pump myself. I also don’t want to dink around with non-​Toyota parts, so I contact Cabe. Turns out the water pump is out of warranty by two months, damn! I contact Toyota directly and pleading my case, they agree to cover the cost of parts (a one time deal) and I pay the labor. Works for me!
I drop my car off after work and it’s ready to pick up the following afternoon. They took me home and brought me back in the courtesy shuttle, too.
The service writer was courteous and friendly. He called to let me know my car was ready AND they washed it before returning it to me too! Nice! The customer waiting area is supposed to have free Wi-​Fi, but it they couldn’t get it working when I was there.
OVERALL: I don’t usually take my car to a dealer for service, but I’ve brought my car here a couple times now. I have been happy and content with the service both times I’ve been here.