Bob’s Towing

This is place is has the most dishonest THIEVES working there, how do you steal out of someones car. You had no right to go through my belongings, all you were supposed to do was take the car. IF YOU ARE IN AN ACCIDENT DO NOT LET THEM TOW YOUR CAR HERE.

Dishonest thieves… This place is horrible!!!
The manager is super sketchy and most of the guys there are super sketchy.
I was in an accident a few days ago. My friend let me use his AAA card, the guy who showed up didn’t even write down that info. I didn’t find out till later when they were billing up for the towing of the car to their lot. They said there was noting they could do about getting AAA to cover it because it had been over 24 hours and they doubted that AAA would cover it, saying that AAA would want to see my friends name on the registration of my car to cover it. Which is false. They just want the money in hand. So we had to call AAA and get a reimbursement through them.
At some point they tried talking my mom into signing over my car to them so we wouldn’t rack up more time with it sitting there for days and having to pay everyday that it’s there… To just sign it over for nothing. They didn’t even say «oh we’ll pay you a couple hundred for it» or «if you sign it over, we’ll put it towards your bill». No. They wanted us to just sign it over for nothing and still pay the full bill. PLUS the towing charges that should have been covered by my friends AAA card.
Then we get settling the billing, in the beginning he tells us it’s $ 55 a day, then he goes and tries to charge us for an extra day when the car has only been there 3 days. Then the stupid manager tries questioning us when the accident happened «oh are you sure that’s the time accident happened»…
They says he can give it to us in cash if we drive down. I don’t live in the area, I’m not driving an hour for YOUR mistake.
Even as I’m typing, they re still trying to screw us over.
Im getting my car towed to my friends house and we SCHEDULED a time for them to drop off the car (which they said was «no problem») and the $ 55 dollars they tried to steal from us. Then they go and drop it off earlier then they said they would (dropped it off when no one was home), leaving the key in the door of my car. No cash or itemized receipt to be found anywhere.
Skip this place at all cost. These people are a waste of time, money and headaches. GO ANYWHERE ELSE.

Manager is douche and the owner is a piece of shit. One of their trucks damaged my car and the owner refused to pay for any damages. Avoid getting service by them.

the best, they have arrived way ahead of the 30 minute window. the cambodian guy responded to at least 3 call i made. he was accurate with his diagnosis re a mechanical problem, and sold me a bmw battery at a lower price than other vedors.

Put in a call to AAA and the tow truck arrived in 20 min! Driver was professional and nice. Would use them again.

It was one of those days: my wife and I were headed back from the death of my brother and our car blew a spark plug on 405. We called AAA and Darryl from Bob’s towing showed up. This guy was great and polite. He told us to Bob’s and introduced us to the boss. It was a Saturday and they’re going to close up shop in a half an hour. Bob got one of his mechanics Jesus to work on our truck. Within 45 minutes they had the truck repaired. They couldn’t guarantee that it would hold for our trip to San Francisco, because they didn’t have a chance to test it and we would be the test pilot. But we drove around Long Beach for a half an hour and headed north and everything worked out great. If it hadn’t been for AAA, Darrell, and the boss, and Jesus, we would’ve had to spend at least 2 ½ extra days before getting home from a sad event. The cost of the repair was the cost that it would’ve taken the Ford dealership to open the hood and look for the problem. Thanks again AAA and Bob’s towing.

Called AAA, because my battery died. Asked them to hurry because I had to pick up my kid from school. From the time of my call, to the end of installation of my new battery, it was 20 minutes. 20 minutes!!! Kenneth, the driver was so polite and efficient, and it only cost me $ 116! Thanks for everything! I wasn’t late to the school, either. PERFECT.

I’d give zero or negative stars if possible. Why would you show up to tow my car with another car on the tow truck. Then they lied to me and lied to AAA about the incident. They said I refused them and the driver came to get keys. Then the lied about me not giving the chance to explain. Liars liars liars. Never use them under any circumstances.

ZERO FUCKING STARS IF COULD.
Locked my keys in the trunk. Yeah my fault, but it’s a service you fucking provide and if you’re gonna do something, fucking do it.
I called AAA and they connected me to these ass hats. They said they’d be there in 15 – 20 minutes. I told them I could leave my number and he said it was alright, they have it. The driver will call when they’re close. Fucking hour and a half later, I call another business and they were there in 20 minutes yet no call from these jackasses.
No one has time to waste in this world and you wasted 2 hours of mine. Such bullshit. It’s the fucking holidays, if you’re not gonna do your job cause you’re anticipating the weekend, then fucking close up shop and enjoy time with your family so I could have been home with my family hours ago.

Great service and super fast! I called AAA because my battery died. They dispatched Bob’s Towing. I was given a 30 minute window for service and they arrived well within that window. They tested my battery, found it was no good, replaced it, and I was on my way in no time. They got me out of a jam for sure.
My only concern would be not seeing the results of the battery testing. I’ve gone through this before and was shown the test strip as proof that the battery wasn’t good. I mean, the battery was clearly dead but having proof that it wasn’t recoverable (didn’t just need to charge up) would have been great. Gotta deduct one star for that, although I don’t feel like I was conned or anything like that. Just would have been nice to see the test results.

I have AAA and the experience with them ws HORRIBLE, but I couldn’t ask for a better tow at 2 am, yes
because AAA took an Hr to answer the phone. Back to the tow clean professional driver thanks Bob’s Towing for turning a bad situation into a not so bad situation.

Called AAA today for a tow for the second time. They sent Bob’s Towing service to me for the second time and the same person for the second time. The guy’s name that pick me up is Carlos. Awesome guy professional and he explained what he was going to do before doing it. I have a 2001 F250, yes it is an old truck, but it got treated with respect like if it was his own. I know there is only one way to put a vehicle on a flat bed, but he did it right. Friendly and good conversation. Good guy you have on your team. Thanks Carlos.

I called AAA and they dispatched this company. I was expecting that they would call/​txt upon arrival, but this didn’t happen. I went outside right at the ETA just to find that the two truck was speeding away. Speeding. The driver did not bother to call or look around or at least wait 2 minutes past the scheduled arrival time. I called AAA again and they dispatched a different company which was great.

Had a flat and needed to be towed to get the tire fixed or replaced, so I called AAA and they dispatched someone who was from Bob’s Towing.
José was the tow truck driver and he arrived exactly at the time AAA had said he would, which was great! I don’t thin that’s ever happened before, usually they come later.
José was very friendly and, more importantly, was masterful when it came to hooking up my car and getting it on the flatbed tow truck without scraping in the front or back of the car, or doing any damage to it whatsoever. That’s no easy task since my car is naturally doesn’t have a lot of ground clearance.
After getting my car situation on his truck, quickly as well as skillfully, he got it to the tire shop without taking any funky, back road or out of the way path to get there – he actually took about the quickest route and avoided any areas that could have caused him to hit dips, potholes or other things that could of led to car damage while towing it. Guess it helped that he was familiar with the shop the car was being taken to :)
When we got to the shop he got the car unloaded quickly, safely and without any damage – despite having had to back up a pretty steeply inclined driveway. Hard to describe, but it once again proved he is a total pro when it comes to handling and towing cars.
I’ve unfortunately had to have cars towed – either for myself, friends, or relative – dozens of times. This was the sixth time in less than 18 months, so I’m really thankful for AAA plus and have taken advantage of their tow service. Anyway, my point is that this was probably the nicest, quickest and most skillful tow I’ve witness so I give a special shout out to José and Bob’s towing!

I needed a jump start so I called AAA they sent over someone from Bob’s Towing! They showed up 15 mins later excellent service… the guy was very friendly and helpful!

Got stuck at the parking lot on the Diag and the circle. Called AAA, they sent out Bob’s. Martin shows up intoduces himself and checked my card. Listened to my story and started to get my car ready for the flatbed. He removed the plastic cover from my bumber and placed it inside my car so it would not fall off during transport. Very personable guy. Treated my car ‘respectful’ and opened tHe door of his truck for me since I was driving with him to the dealer. During the drive he was polite and started conversation about my car’s brand. When at the dealer, Martin unloaded the car, went over to the night drop (we were there after service hours) and handed me the envelope to fill out and put my keys in. Said his good byes and I had to stop him to properly thank him with a tip. Yeah, yeah, I know how to get into a truck, I know that he is to treat my car like it is his own, I know that I have to get the envelope for the night drop. BUT… he did take the time to do the little things. He made me feel better then before I met him. Rock on!

AAA sent someone to give me a jump start & the driver, Kenneth, was very professional. He obliged me when I asked that he didn’t pull his van into our garage because our apartment manager doesn’t like it. He checked the battery & figured out it was the starter. He offered to send a tow truck back for the car. I declined because I wasn’t sure where it would be towed to & I didn’t want to pay for a tow through them if I could just call AAA back. Though I did think it was nice of him to offer.
When I called AAA back for the tow, they sent Bob’s Towing again. The 2^nd time I got a driver named Armando (I think that’s what he said his name was) & he was great. He was super polite & pushed my car out of my garage by himself. He had to drive me 30 miles away & was very polite in the truck. He offered to drive me back to Long Beach if the mechanic I was taking my car to wasn’t going to be able to be worked on today.
I read these reviews while waiting for the first guy to arrive for the jump & I was really worried that I was going to get someone who was going to give me a hard time or try to demand more money even though I was using AAA, but I was really happy with both services I received today. I don’t know if they hired new people or if there is just 1 bad seed that these other reviewers have been unlucky enough to deal with.

Locked my car keys in the trunk of my 2011 Mercedes c class 300. Called triple a and they dispatched this towing company.
Guy tried to open the car via my front passenger window.
#1. If you don’t know the vehicle you’re dealing with, then do your research before you try to work with the car! If my keys are in the trunk and my car requires the ignition to be on in order to open the trunk then it is absolutely pointless to open the window because I’m still not going to be able to get my keys!
#2 explain the procedure of the services you are about to render and receive verbal, better yet– a signature! Confirming that the client wants you to do whatever you’re doing to the car. This dumbass fucked up my tinting by trying to get in through the window!!! And after he opened the window this fool just left and made no mention of damage!
#3 if you tell the customer you will call them back the same day, call them back. I called back to discuss the damages on my car and they told me they’d call back later that day and they did not!
#4 do not try to bargain damage payments with your customer by guilting them. I got a quote from the place that tinted my windows and they said it would take $ 45 to fix. The owners of this towing company tried to haggle me when I asked them to pay for it by saying that the individual who had damaged my car would have to pay out of pocket and that he was poor and a new guy at their workplace. Oh boo fucking who!
I hope this place shuts the fuck down. By the way, the manager, joe, is a douchebag. I called to speak to the manager and he said that he was the manager and when I asked to make an appointment for the damages to be seen he said to come at 5 cause his boss would be then there. And when I restated that I thought he was the manager, the boss, he explained back to me in an irritated manner that he was the manager and that he had a boss. Well my bad I don’t know how your stupid company works! But that doesn’t give you any right to get snappy with me! Y’all fucked with my car and then you’re gonna give me attitude? You’re lucky I’m not the suing type!!!

This dirver named Mario was just an arrogant a-​hole. He refused to tow my truck after he asked my a series of questions and made his own conclusions. He tried charging me although I call AAA. These guys are a bunch of con-​artist. Next time you’re in the Long Beach vicinity and call AAA make sure you let them know not to send these jokers. You’re better off having a flea tow you car than having these good-​for-​nothings do it.

Auto Club sent a driver to move a car from residence to another for repairs. Auto Club knew this when I made the original call. Bobs Towing sent a very arrogant driver who questioned when the car was last registered, why it didn’t run, all of which was none of his business. Auto Club called them to move a car from one location to another and that was all he needed to know. The driver was arrogant and simply (the nicest thing I can say at this point), an a@@; which I told him. So, as a result he refused to help me and told me he was calling Auto Club cause I called him a name. Auto Club ended up sending another service to help me and I am on my way to meet them. Hopefully they, whoever they are, send a professional nice human being. But Bob’s, I would not recommend and hopefully the Auto Club doesn’t use them any more, but they probably will.