Avis

Rented a sweet little yellow mustang for 5 days. Stella was amazing; great customer service, good price, and kept her word. I’ve had a few issues in the past with rentals but Stella made this trip better than I could have imagined driving a gas saving convertible with all the amenities and completely redeeming my faith in the rental business. Thank you Stella and Avis I will be seeing u guys again (which happens to be right down the street from my house) on my next trip

This place is good! They got me a nice deal on a car while mine was in the shop. FYI you get the best rate when you book it for the week.

If I could give this location more stores I would. I have had great experiences with every staff member here. Stella, the manager is a doll! I recently moved to Long Beach and needed a car to get to school until I could purchase a new car. This location has picked me up from my home when I needed it, handled my reservations, even helped me out when I asked for a different car on my second visit. Every time I need to rent a car I will come here!

Let me answer the comments on the vehicle the customer stated fleas issue. as an operator I personally took care of the rental. First Shemika is not the main renter it was another gentleman that did her renter for her because of credit card issue.
A. We both check out the vehicle she rented not once she mentioned the vehicle smelled like a wet dog and nor she mentioned the vehicle was dirty. We also make sure we check the gas was full .
B. She came in not even saying hello back when we acknowledge her present. To us seem like she was in a not a very good mood when she came in n we had conversation found out she drove trucks for ten years .I even said wow that’s great we don’t see alot of females in the business we even joked little about it. We both looked over the car than she took off.
C. Three days later on return she showed us all her fleas bites and they looked fresh bites. I have pets so I get it.
We take all the concerns seriously so we even saw the repeat customer that rented the vehicle before Shemika he don’t own a pet nor we trace the last two renters. no one had a pet.
So we have one of our agent sat in vehicle n see what happen no bites on him.
We did apologize n gave her compensation for her rental. Unfortunately is too bad that when rental did not go well with certain people. Tense just love to focus on bad situation even we gave compensation n she accepted. Our satisfaction rates for car rentals are mostly 98% only 2% we did wrong people focus on it.

If I could give this a NO STAR I would! I have rented cars from this location previously with no problems. But this time the car was not clean on the outside nor the inside. The inside smelled of wet dog, feet, butt and corn chips. Before heading to my destination I had to stop to vacuum out the excessive pet hair that was flying and buy some Febreeze to knock the smell out, but that didn’t stop the fleas from eating me up on my 4hr trip to Las Vegas and back. Before pulling out the lot I was told that the city water shortage laws prevents them from cleaning the vehicles properly. So I was the prime target of fleas which ate my body in various areas. Stella T is the person whom rented me the car and a representative of AVIS for 20 years as she explained when I rented the vehicle.
When returning the car today I showed or he representative the flea bites and asked that the vehicle be fumigated. Stella then stopped working with her client to interject into my conversation with the male representative and took over my return. Stella T stated that I drove 600+ miles uncomfortable and that I should’ve called another Avis while sitting in the middle of traffic on the I15 for another vehicle, after business hours. It was my fault for not calling it in. Stella and then pointed to a small sign that she says all customers should’ve read before renting the vehicle. Then the next excuse was that she personally cleaned the vehicle and nothing was found, because Avis is an elite car rental company of over 20yrs. Stella also stated that no other person has complained about the vehicle nor any other vehicles from her lot. Stella also stated that she would have to contact previous renters to determine which one had an animal in the vehicle and charge them the $ 250 cleaning fee. Really? Do you think that I was born yesterday? Who is going to admit to having an animal in the car? Stella then states that she’s not sure if it even happened in the car, because she didn’t see any fleas… Wow we’re not talking about roaches nor flies that are readily visible to the eye on the black carpeting of the vehicle. Poor customer service and I won’t be using this establishment again.

Had a wonderful experience with this location, the customer sales representative’s were very respectful and greeted me with a smile. Got my vehicle and it was a complimentary upgrade. I would highly recommend this rental location to anyone who want a good deal on a vehicle.

If I could give less than 1 star, I would. I had a rental car booked at this facility and went to go pick up the car just prior to their closing for the day. I was advised that yes, they did have a reservation for me… but no car. For a nominal charge, I could upgrade to a full size SUV. When I asked if she could check around other locations for a car, I was informed that I could call. Really bad service

AVOID THIS PLACE LIKE A PLAGUE! Waited an hour to return a truck and the salesperson had an attitude. Just checking the vehicle and printing the paperwork is obviously too complex of a task for these people to handle. Calling corporate and hopefully they shut this dump down

I had a bad experience at this Avis location. I’m pretty sure Kay had a fake phone conversation in order to make me wait an extra long time. She also knew very little about the vehicles on the lot. One mentioned ethanol on it and she wasn’t able to explain what that meant to me.
This location is high priced and they want a large deposit. They don’t seem to understand commerce cards or how they work.