AutoZone

WORST CUSTOMER SERVICE EVER. I went in there to grab a couple items for my car on Friday 9÷11÷15. I’ve worked in customer service so I know how rude customers can be, so I am always pretty polite at stores because I know what it’s like.
I was being run up by a gentleman who’s name i forgot, and I asked him if he knew which battery would work for my keys. He did not answer me because he was too busy shouting over me to the cashier in the next register. I asked again and he pointed to a wall of at least 10 different kinds of batteries and quickly said «uhh that one», then kept on talking away to the other worker. I asked one more time which one because he did not give a clear response or pointed to a specific battery, he did it AGAIN, only this time he pointed at the wall of batteries without even looking at me! For a second I thought this was some sick joke, for this is some joke of customer service. I just gave up on trying to buy a battery there.
All while this was happening, a man who I presumed was the manager was on the other register helping out a customer who needed a return and I repeat, said. «What did this idiot do with this mans receipt! Where did he put it!» Speaking of another worker loudly. I was in total shock at the lack of professionalism in this store and well, frankly shitty customer service. Never will I shop at this auto zone. I will take my business elsewhere.

Just went in today for a simple license plate cover. Parking lot is a little small but I was only vehicle there so no problem. I walked in and it came off a tad small. One female employee was busy on the phone while a younger Hispanic employee quickly asked if he could help me find something. I just happened to see what I was looking for as he spoke. They have plenty of items, store is clean, and staff friendly. I got the last item of the one I wanted and paid a great price for it. Overall, great experience and I was in and out in a mere few minutes!

Customer service sucks! I’ve seen 5 employees walk by the front counter. Long line and only 1 person helping customers

I usually have good experiences at this store, but I was treated so poorly by one of the employees, that I have to demote their rating. I rented a torque wrench from them with a $ 100 deposit. When I went to return it about a week later to get my deposit back, Roger G. «helped» me and told me that I needed my receipt to get it to get my money back. He then said that there was nothing he could do if I didn’t have a receipt. (the case that the wrench came in has a tag stuck on it and I figured that that was how they check items in and out, sort of like at the library). I told him that I didn’t have it and that that wasn’t explained to me when I checked it out. He told me that he as pretty sure that the employee did explain it to me. He then asked me who helped me but I didn’t know his name. So, I described him. We discussed it for a minute and. He said it was probably so and so and that I he had just left, and that he would be back in a couple of days and that I could come back then. I wondered what good it would do to comeback when he was working and Roger G. just laughed at himself and said,“I don’t know why I’m saying that. There’s nothing he could do either.” So, this let me know that he didn’t care about getting the issue resolved, he was just in the mindset of screw you, go away. I almost went home, to wait for a couple days, then gone back only to be shut down again and wasting more time, and had to go home empty handed again, because of Roger. So the fact the was trying to get me to come back and talk to the mystery employee tells me that he wasn’t in the mindset of resolving the issue but he just wanted me to go away, otherwise we wouldn’t have spent so much time discussing the the issue of the mystery employee. despite how much time I would have wasted. Also, for most of my interaction with him, his tone was cold, his body language was cold.
Anyway, then he stopped me, and said excuse me I have to help these people, it’s busy. He then looked over my shoulder and said, «Can I help you?» to a person in line behind me. The man came up and stood right next to me and started talking to Roger in, and then Roger just totally ignored me. I stood there for a couple of seconds, contemplating whether or not to interrupt them and say excuse but we are not done here. Instead, I just looked at his name tag then and walked out stunned, but knowing I was going to right a review on Unilocal,and let the management know that he needs basic customer relations skills.
I went home to search for the receipt, dug through the garbage. Couldn’t come up with it. A couple of days later I went back to ask for store credit. This time, Raquel Q helped me. I said, «Hi, I rented this from you guys, and I want to return it. I don’t have a receipt so I know that I can’t get my money back, but I would like store credit please.»
She then said, «Oh, that’s OK. I’ll just look the order up in the computer, and then I can get your money back that way.»
I was so mad a Roger at that point. I have never been treated so rudely or badly by any employee at any store ever. Not even close.
It took Raquel 3 – 5 mins to look up the order. If you read this Raquel, thank you for doing that. But, she found it, and she handed my my $ 100 in cash and I walked out stunned at the night and day service from the two employees.
Anyway… Roger, you’re there to help people. That’s your job, that’s what you are being paid to do. If you don’t know how to do something, ask someone else. Someone more knowledgeable, like a manager. Like Raquel. Take on the mindset that you have to get rid of the problem, not the person.

Won’t go anywhere else for parts… Dealt with «Jose B» on both occasions and he went out of his way to help me find what I needed… Can’t put a price on good customer service!

The woman working the counter is ‘pants on head retarded’ never again will I visit this store.

This review is for my visit and experience — yours may be different. Two days ago, my «check engine» light came on. Yesterday my best friend from «across the pond» checked it out. It was a lean condition. Internet search turned up several possible causes — but I was certain it was the PVC valve. The on manager on duty informed me I was already registered in their special rewards. The manager on duty took expert care of me. However, neither he or I could find the location for the PVC valve. No worries, a mobile mechanic named Gabriel was around. He did find the part hidden behind the engine, perched against the firewall. It required removing several parts and the engine cover to reach it. The old one was shot — the wost one I have ever encountered, abnd PVC valves began being used here in the USA since 1965. However the replacement was slightly different — not much, just enough to make it impossible to get the new one fit onto the hard plastic junction. Gabriel massaged the new part and made it fit. In addition he discovered another vacuum hose to be disconnected.
I was certain to give Gabriel a generous tip and drove off happy. I need to remember to spend at least $ 20 to earn another reward point. Only three more to go and I get a $ 20 discount on my bill.
Now the repair took long ought to switch shifts and managers. I feel certain the second shift manager is incapable of earning a five star review. Like I said your experience may be different.

I went into this Autozone on July 3, Christian and Danny were working. I had just been towed off the 710 and trying to figure out what was wrong
car. I needed a battery. The guys were so nice and helpful I could not believe it. They had product knowledge and were taking time to educate a female that knew nothing about cars… thanks so much!

I was thirty minutes late to work the other day. I’m NEVER late to work!
My car battery died and it took me forever to find a good samaritan to jump me.
To make a long story short, after work I hit up this LB AutoZone.
Jesse, one of the awesome guys working that evening tested my battery, found out it was shot, helped me remove it, grabbed me a new one from the back and helped me install it.
I was in and out within 20 minutes or so. I paid about $ 100 bucks for my new battery, which also included a 7 year warranty.
I have been to a few AutoZones in my time. Some where good, some were bad. Luckily for me, this was one of the good ones.

needed to get a new car battery, i felt mine wasn’t working too well… i went there and they tested it and said it was low, that didnt surprise me.(mine was 7 years old and it was time) — they didnt try and sell me anything too expensive or crazy… for $ 78 they changed out the old one and in with the new in 20 minutes… good times.

Had to get a new battery, got it tested and it was on its way out so I purchased the new one. They let me borrow the necessary tools, and a few minutes later… boom new battery. Unfortunately, whatever aftermarket alarm was installed on my car was enabled (I had no idea it existed) and I could neither turn on the car nor stop the absolutely deafening alarm!
Autozone employee to the rescue. Ken stepped out and helped me cut the wires to the alarm, then after he clocked out came out to the parking lot and helped me go under the hood to bypass the module blocking the ignition so I could drive my car off the parking lot. It took over and hour and he was totally patient and helpful. I know it’s not in the job description, hell he even helped me on his own time, but it was a great service experience. Thanks again Ken, you saved my ass and my van from a tow. I owe you bigtime.

Problem: My car has a lazy eye (ie one of my headlight bulb was out)
Solution: AutoZone!
I walked in and was greeted right away. I told the counter guy what I needed and he found me the correct part. Even told me exactly how to install it. I replaced my light bulb and my car had ²⁰⁄₂₀ again! It took less than 10 mins and only costed me the bulb. Who needs a service shop when you can do it yourself!
I am woman, hear me roar! :-()