Aaron Brothers Art & Framing

I Got 5 pictures matted and framed here recently for my new office and was very happy with the service and the final product. Joshua was amazing at helping me pick out the mats (sp?) for some tricky colors in the prints. I couldn’t have done it without him and the prices were great! Really really happy! Thank you so much!

Rosa is the very best! Creative, ingenious, cordial, a great listener to what my needs were for many projects! I totally appreciate her talent! Way to go she is down right stellar!

I have since framed two more pieces at Aaron Brothers. The quality of the framing remains exquisite. The service has been a little bit better, but a few hiccups still exist
I took one piece in to get reframed in August. They asked what I wanted to do with the old frame and I told them to discard it. When I went to go pick my piece up 9 days later, they hadn’t discarded the old frame and a different representative asked what I wanted to do with it. I told them, again, to discard it.
In September, I took another piece in to get framed. When I returned 10 days later for the pickup, the Aaron Brothers employee unwrapped the piece to show me the quality of the frame job and unveiled… the black frame from a month ago that I just can’t seem to shake! Come on! But once they found my actual order, I was extremely pleased with it.
Three frame jobs = three glorious pieces on my wall. Thank you, Aaron Brothers.

Rosa the manager is the very best! She is so creative and talented! Aaron Brothers gets kudos for hiring her. She is friendly and professional and has some great ideas!!! Loved working with her!

I went in today to buy Tombow Dual Brush pens, and a few other items. I went to the pens aisle and began perusing the pens, with a basket on my arm. I found the pens, picked up a few stencils, then turned around to walk up the aisle, and nearly ran into the security guard leaning up against the counter; since no one else was in that part of the store, and he wasn’t there when I walked in, I really felt as if he was just standing there watching me. As i walked by him and went to the front of the store, he nonchalantly walked out, as if his work was done.
When I walked to the other counter to pay, there were three or four employees behind the counter — they looked at me, no smiles, no hellos. I said hello to one, who did say hello back; it was all very awkward. I have been to this Aaron Brothers twice now, and both times have had very strange and slightly unpleasant experiences. I don’t appreciate being stalked by the security guard (and if that wasn’t the case, I will be happy to edit my review). I also think that the counter staff could be a bit more welcoming; I don’t think I’ll be going back.

This is a customer service review for Rosa.
This evening I came into the store to get a quote because I had heard about the frame sale on the studio collection (I saved over $ 300!). I had a fairly large piece to frame for an upcoming museum show, so I had quite a lot to take into consideration: pricing, mat color, frame/​glass selection, etc.
I just got home, but immediately felt the need to compliment Rosa for her outstanding customer service. I must have changed my mind 20 times over the course of an hour and a half, but Rosa had complete patience with me. She offered her opinion on how things looked, updated a dozen costs for me to compare, and even took the time to squat down on the floor for me to hold different frames in place as I played with my mat’s border thickness back and fourth. I literally could not believe how sweet she was after I sent her threw so many loops. With that said, thank you Rosa for going so above and beyond to calm my nerves and lead me to a great decision! This store is lucky to have you, and I will be back for that reason.

Always professional, but pricey. They know their stuff and if you want something done really well, go here!

This 5 star review is solely based on the customer service. Had custom frames
Ordered and the gentlemen was really helpful and friendly. I would however give zero stars if I could for the cost. Why is custom framing so darn expensive! I still did it anyways it had to be done or else they would just sit at home and never get hung.

Beware of using the 50% off coupon that is in the Aaron Brothers Sunday supplement in the LA Times. I drove to Aaron Bros., picked out a frame, and presented my coupon, only to find that the frame I chose had a value quality sticker and was therefore ineligible for the discount.

The staff was very patient with me. I took several pieces in to have custom framed but was unsure of the colors and matting to use. The sales associate brought up several options and let me try each one until I found the perfect fit for each picture! I was very pleased with my overall experience and will be a returning customer.

Twice a Year… January and July, Aaron Bros has a 1 cent sale on canvas and frames; buy one get the second for a penny. So twice a year, I schlep to the nearest AB and load up on canvas. I don’t know why I repeat this ritual twice a year. I normally have canvas left over from my earlier purchase. I have to dump these old lady, screwed up thoughts about hoarding shit. Now I have more canvas than I have time to use them. Unless I come up with a grand idea to use them all at once, they are just sitting in my hallway and I hear Bill Wither’s «Use Me» when I pass them.
This Aaron bros location is nearby and as art stores go, it’s OK. I only shop here when something that I want is on sale. I’ve yet to have a problem with the staff. The store seems rather small compared to other AB’s but, Mimi’s is across the street and even though I have love/​hate thingy going on with Mimi’s, I go there when I am feeling the love. I just refuse to eat that teeth cracking bread of theirs.

I don’t know why the staff here is so bad at customer service. I stood in line for at least 10 minutes and there were 2 register people helping 1 person. Then 10 minutes were up and I got a lukewarm «Hi»…as if I just got there and what do I want now. The frames are hard to find here. You can walk around the store about 3 times and not find what you want.

They have a decent selection of art supplies and of course if you need frames, this is the place to go. They have great sales but you have to pay attention to catch them. It’s hard to find help when you need it though.

I went in with a simple question about custom-​made frames… I waited patiently at the service area for quite some time, 15 – 20 minutes. I was virtually ignored the entire time. Not even an «I’ll be right with you», I went up to the cash register lady and tried to talk to her and got pawned off…
The Staff s*cks here. Everything has a canned appearance. If you want a nice custom-​made frame made in the Long Beach area go to the Hall of Frame 3927 Anaheim.
Aaron Bros. stanks.

I have all my artwork framed here, including some very fine pieces. Despite what certain Unilocalers have said, the people who work in framing at this location all have experience, taste and humor. I have always been happy with their advice, service and professionalism. Pat is smart and funny, with great taste, and Ryan is a gem. I trust them with everything and am always happy to have a new piece of art or photo framed. Great advice, great service, fair prices.
Note to CERTAIN REVIEWERS: Considering the level of vulgarity and rudeness in your reviews, I’m not surprised you have bad experiences with service people. Perhaps it’s something in your own attitude?

WOW. Are you people kidding me ! i have been a customer of this branch of Aaron brothers for over 5 years ! I have had more than a few things framed in particularly buy Pat and Ryan, they have to be some of the most well trained, people in that company. HANDS DOWN !!!
Being a local Long Beach ARTIST. there is NO short supply of small mom and pop frame shops in long beach, so if You people are so jaded by your traumatizing experience, then go spend your hard earned dollar’s somewhere more expensive like Micheal’s and get off the hard woken (under paid) Americans back !. There jobs are probably hard enough without slander from a woman on her rag !!! try n to steal frames !!! Andrea you have a lot of nerve and little intelligence and even less common sense. YOU do know that we are in a economical depression and that ALL com pines have made cuts. maybe there feeling the pinch too. that YOU as a consumer need to RE– EDUCATE your self accordingly. YOU MAKE ME SICK. you give the common consumer a bad name.
DONT listen to these people in 5 years of having my stuffed framed there i have never had one problem except for once and the Manager Rosa bent over backwards to fix the problem. Keep up the good work guys. these people are full of them selfs !!!

I recently had a painting my wife did in college and had it framed for her. The original canvas was warped and they told me:
«By framing it… that it should come out just fine…»
So, I waited week and picked it up… from the initial inspection it looked fine and when I got it home to put on the wall it was still messed up… So, I was thinking to myself… why didn’t they call me about it instead of packing it up and having me pick it up… They should have never had it leave the store…
So, I returned it and they charged me a extra $ 150.00 to fix it… F***K that… they should have at least been honest from the start or called me when their framer inspected it… or given me some discount on getting it fixed… bad service… go somewhere else for your custom framing…

Fuck mediocrity.
In some cases, acceptance of less-​than-​stellar service is beyond anyone’s ability to change… like who represents us in politics or how our tax dollars are spent. However, if I owned a business and wanted it to be successful, I’d adopt certain business practises, like treating customers like they were important, having products the customer wants and opening on time, duh.
I needed a print framed and drove all the way down to 2^nd street Marketplace to the Aaron Bros there (since they closed the Lakewood store) and got there 5 minutes before the advertised opening of 10 a.m. On the hour, I went to the front door and found it closed. I waited a couple minutes then knocked. Nothing. I waited another few minutes, knocked again and… nothing. So I walked back to my car parked along the side, ready to leave, saw a side door open and a guy taking out the trash. His back was to me so, I’m not shy… I walked in through the door like I owned the place. There was a woman (Pat, the manager) yakking on the phone and looking a bit out of sorts to see me. Wonder why. I shopped around till she got done chitchatting and went to unlock the front door (10:15) after giving me the stink-​eye. Fuck her. When she returned to her throne-​counter, I asked about a custom frame as the standard ones wouldn’t work and found it was more than I cared to spend. If I weren’t PO’d, I may have bought it then and there though as I can get lazy. However, I went home and made my own with an older frame and am very pleased with my «new» art.
Listen up Aaron Bros., some people take owning a business seriously and some customers won’t accept mediocrity. I have to tolerate it in Government but I don’t have to in Retail.

We had mondo gift certificates here– we like to collect «the art» and needed some framed. Probably won’t ask for any more gift certificates, though. We walked in and perused their pre-​assembled frame section– most of it was not so nice– boring even. We couldn’t find anything we needed, so we went over to the custom framing section. We wanted a new mat cut for an existing framed piece we had (the mat was crappy), and were hoping to get a cool black with a contrasting color like some we’ve seen. They didn’t have it. Even Michaels– crap mall craft store extraordinaire had a better selection. We did find an acceptable solution, and proceeded with our sizable order. We wanted a custom frame for a print we have– again– it was hard to choose because the selection was less than stellar.
However, our salesperson, Pat was quite patient and accomodating to our indecisive selves. At first, I thought she might be a bit bitchy, but she definitely warmed up to us after a while. And she even gave us the coupon discount even though I boneheadedly left the coupon at home…
We were PLEASANTLY surprised at the cost– $ 209 for a custom frame & mat, a custom mat, 2 stock frames, and special UV glass for all. Minus the abundance of gift cards and it came to a total of 29 bucks. Michaels cost us a whopping $ 500 bucks for 2 custom frames and 2 shitty stock frames, for sake of comparison. You do the math!

I needed some picture frames; sadly the Buy One Get One For A Penny sale isn’t for two months (end of June/​beginning of July). The very nice salesguy suggested I hold off, but I said eh, I’ll buy a couple now, I’ve had some stuff sitting around for too long. All my stories are that boring, btw.
Personally, I find it a little hokey to be selling art supplies and frames together; if I was a serious artist (in which case I’d be going to Blick or an independent store), I’d feel dumb buying my supplies when two aisles over are cheesy frames that say «Grandma» or «Our Baby,» you know? If you’re looking for a really broad range of art supplies, I’d go somewhere else; if you’re dabbling and just need the basics, Aaron Bros. should be fine.
The frame selection is ok; smaller frames (3“x3″ — 8“x10″) are conveniently located in front, and you can get plain frames for pretty cheap. Larger and fancier frames, including shadow boxes, ones that hold several photos at once or are giant and gold and hideous, are in the back. Prices vary quite a bit; I got a 20“x30″ poster frame for a reasonable $ 15, but there were somewhat smaller frames of the carved gilt kind for MUCH more. Don’t know anything about their custom framing.
What irritated me the most is that the location is hard to find; it’s in a shopping center with no signs indicating it’s there, and the store lettering barely shows on the building (it’s in the center with the CPK, incidentally). The lot is also arranged oddly, with limited entrances/​exits. But that’s not the store’s fault… OR IS IT?