Microsoft Store

Terrible service. Go somewhere else. I had a problem with my keyboard on my surface and they told me I had to be without my computer for 7 to 10 days. I told them that my computer is the life blood to my business. They just looked at me with a blank stare. I purchased a blue tooth keyboard and the problem went away. No thanks to them. They did not even suggest it.
I then had a program that I purchase two years ago where I could turn my phone in at anytime for the latest model. I had to argue with the sales person for fifteen minutes that I actually had this plan. Once we determined that I could do this, the only phone I could upgrade to was an ATT phone. I have Verizon. The sales person said I could trade in my phone for the exact phone I had already. I said why would I do this, I was suppose to get the new model. Again blank stares and it looks like I am out the $ 200 I paid for this opportunity to do this. No sweat. Just the blank stare.

No service after sale at Microsoft. Plenty of sales folks ready to sell but when I arrived at 10 I was told that I needed an appointment and that would be around 3. I just drove 50 miles. Not to mention that I just drove 50 miles for the no hassle warranty work that is was sold on at the time of purchase. The solution was that I go to surface site online and have a replacement sent to my home as the store did not have any replacements. Well shit, if I wanted online service, I would not drive to the mall. Sooo. an entire store filled with sales people ready to sell but don’t expect any service after the sale. Back to MAC once this so called hassle free Microsoft warranty is over on the worthless Surface Pro.

For Valentine’s Day, my husband bought me a new Microsoft Surface 3. If you’ve been around me since then, you’ve probably heard about how much I love it, how I’m broken and can’t use any other laptops anymore, etc. But the real test of a company happens when something goes wrong. A week ago my tablet stopped recognizing the battery and only worked when I plugged it in. I poked around online and didn’t see any quick fixes, it doesn’t seem to be a known software or hardware issue. I took it in to the store, and the tech told me no problem, send it back and I’d get a new one in 3 – 5 days. Today I received the old one back in the mail with a form letter saying the warranty was invalid because of a small ding on the side.
I went back to the Microsoft store, showed the letter to the manager, and he gave me a brand new Surface on the spot. Even though we bought it from Amazon. I’ll be buying all my future electronics from him.

Just bought a new PC, was a pleasant buying experience, staff was very helpful.

I have to hand it to Microsoft. They did a really good job with these stores. I don’t think that they are going to convert many people to windows phones but they just might be the best place to buy a new laptop.
The Microsoft Signature Editions that they sell are fantastic. All the performance without any of the bloatware that usually comes with a machine. The prices were often times better than online from what I saw.
I was in the market for a cheap 2^nd machine when I shopped there but when my primary laptop needs replacing this might be my first stop. The employees were helpful and small but excellent selection really can’t be beat for the typical consumer.

I purchase an Envy from this store less than six months ago. The computer is full of more bugs and problems then I can list in this review. So much so it is hardly useable for work.
I took it back the first time and the tech there was somewhat stumped but spent a lot of time figuring out the plethora of issues. It appeared he got the bulk or most critical fixed. I went home opened the computer and every single problem had returned. So I made an appointment and went back again. This time I was told there was nothing they could do and I would need to go to tier 2 support by calling in to HP. Even he sounded like good luck with that. I understand they have numerous brands however all the problems are based on the OS. I never liked Apple or the idea of switching but this experience has pushed me towards going to Mac. Not even six months old which is partly my fault for waiting so long and the lap top is just a big paper weight. They appear to have good
Customer service but if you have a real problem with a product you purchased from the you are on your own.
I gave them two stars since the first tech at least tried to fix the issues.

Would give them a higher rating if their phone staff actually knew what the specials were. When Xbox one did the free game with the purchase of the 399 console I was told that there was also a fifty dollar Microsoft card that came with it as well by the Microsoft salesman over the phone. Obviously when I got there the store salesman contradicted what the guy on the phone said. I only got the free game with the console so the really really good deal I was told over the phone was a ploy to get me to go to the store.

iGave up on Microsoft and Took a Bite out of Life: A Memoir
As I walked into the nearly EMPTY Microsoft store, I was greeted by a women who, after I asked a question, immediately ignored me and started talking to the person who walked in behind me. I was confused and as I walked away, she told me that she had called someone to help. As no employees showed (did I mention the store was empty?), I walked to the back to get help myself. The next employee I asked for help told me that he was leaving for his break.
Cue me giving up and leaving the store.
AND THEN… I did a little experiment!
I immediately left the Microsoft store and walked to the Apple store, which was PACKED! I was greeted as I walked in (both feet not even in the store). The friendly greeter hipster man was fully invested assisting me, guided me to the correct section of the store, and called a salesperson to help, who was there within a minute or so and was equally as helpful. An overall efficient, educational, and excellent experience.
All this said, guess which store I purchased a tablet from that day? I’m not an Apple person at heart but darn it, I do love good customer service. and my new iPad.

Great service and knowlageble staff. Plenty of choices from desktops, All-​in-​ones, notebooks and tablets. They also sell Windows phones and X-​boxes. Once you buy the system they will help get it started and set up for no extra charge. This is a great service for people not familiar with pc’s. They even have a service for a cost that lets you come in to get training on your new system. One great thing about the store is that the systems come without any unwanted software installed. This will give you the choice of installing only what you want on it. Anyone in the market for a Windows system needs to check out this store before they buy. Check out the 3D printer while there.

Sitting here waiting for a service appointment (which I’ll admit I was early for) reminds me about everything that is wrong with Microsoft. The store is buzzing, but much of the buzz is coming from the employees that are either standing around talking to one another, or they are bouncing from waiting customer to waiting customer telling them that they will find someone to help them.
In short, there are plenty of people to see to your problem, bit apparently none who can fix it. I will say I’ve been offered water, soda and coffee twice already, but this isn’t Starbucks and I’d prefer the employees be better suited to help, not serve me drinks.
I think my appointment is with a tech guy sitting next to me and I’m already anxious as I watch him slowly and painfully labor though menu after menu on his surface tablet. Watching him navigate on there is NOT a strong sales pitch. With all this technology and these gadgets being showcased, you’d think their processes would be faster and smoother, but I guess if I want to be impressed with a slick process, I need to go next door to the Apple Store.
Worst of all, I did this whole song and dance earlier this week. I’m just here to drop off the computer for service. I was told it can take a while to fill out the paperwork so I asked if I could get started. That’s a no go because they don’t actually use paper (hence the painful Surface procedure) and so here I sit vowing to avoid this experience in the future.
We’ll see if things actually get fixed because that second star is hanging by a thread.

I purchased my laptop here about two years ago, and never have had a problem with. The staff was ever so helpful, and the price was not bad at all. Will I recently had some problems with it, and I needed to take it in to be look at.
I did make an appointment with them, but I was not put down in the books. Thay where still helpful by talking to me, and was able to take it back so a tech can look at it. Thay told me what might be the problem with it, and told me that it will take a couple day for the tech to look at it, and that they will give me a call when they know what’s going on with it.
With in a couple day they called me and told me what’s going on with it. Will they where right on with what the person told me in the begging. I had a problem with my hard drive.
Will you know when you buying something and the sales person tells you to buy this warranty, and that warranty. You better do it because it really is worth it. Thay replaced it with no out of pocket cost to me. Yes it was about 4 day before I got it back, but I did not have to pay for nothing. totally worth the wait. I will recommend this place because .they stand by there warranties, and their selfs people are good.

I was a Microsoft MVP and purchased a Samsung XE700T1C — and bought an extra 2 year warranty which they refuse to honor. The computer was supposed to be the best model but within three months Microsoft was no longer carrying it and would not honor their warranty. I tried several times since sometimes it takes a couple of people to help but not of them would. I am stuck with a Samsung XE700T1C that has serious problems and get the run around from Samsung and Microsoft.

I purchased an HP Pavillion g6 from another location & they still fixed my PC for free! They called me with daily updates. Also, all employees I interacted with were very helpful & knowledgeable. Don’t know if I would have paid for the service, since its a fancy little place & probably out of my price range, but free is good for me :)

I went in today to return a Surface under the manufacturers warranty. I was told I had to wait an hour and a half to meet with a «tech» to verify it wouldn’t charge. I suppose the floor people plus the intractable manager aren’t qualified to check if a light comes on.
Horrible, basically.

Microsoft you’re #toolate. A Microsoft Store is like a blackmarket Chinese version of an Apple Store. The sneaky thing is that while the new PC products come in new candy colored plastic, and you can touch the screens, you still end up with a PC. This is akin to going on a blind date with a crazy ex. You realize your mistake when you walk in the door.
Within the first minute of being in the store I was approached by three different rabid employees. I just wanted to check out the new «Surface» by myself. I couldn’t stand the hounding so I walked out. My experience was about as enjoyable as a used car dealer.

What I want to do is give anyone who is looking to purchase a PC here a fair review, even though I certainly have a bias because of my experience. So I’ll list the good and the bad…
The Good:
Convenient location
Hands on experience for those of us who want to SEE what we’re buying
Personable Staff (this includes quick service)
Fun atmosphere
Large Selection of Merchandise
The Bad:
Expensive products (Check Best Buy for comparison)
Staff knowledge is low (it seems like they just sell, not use PC’s)
Poor Speed for Repairs
Lack of variety on PC’s (especially now, just tablets)
So, allow me to explain… I purchased a desktop from this store a little over a year ago for $ 699 for the express purpose of work, such as Photoshop, website design, etc. It was explained to me that I wouldn’t need to upgrade this PC and a more expensive one would be unnecessary, the joke was on me, I guess, since I had to buy a new video card and power supply within 2 weeks. Then over the course of the first year the PC broke, which I was told was covered by the warranty. Well, once again it seems that the joke was on me, only HARDWARE was covered by the 149.99 warranty I was convinced to purchase. Luckily enough, my hardware was the issue so it got fixed after much griping on my part.
Flash forward to today, my PC is once again in the shop (for a week at this point) and they are saying 2 weeks to fix it. Well, I work from home for a web-​based company so I explained this is no good…*sigh* They told me I could use my warranty to trade for a different PC, of which they have NONE in the price range offered by the warranty. I’d have to pay $ 200 to get a new PC or take a hit and get a laptop. Better yet, they told me I should purchase a PC for the time-​being and return in within 14 days to use it as a loaner.
I don’t blame the staff. Technical services was kind to me and tried very hard to fix my PC in a timely manner and the sales staff was under-​educated due to lack of training. I will say that I blame Microsoft for their shortsightedness in training staff and because they don’t offer a fair warranty or affordable options for replacement.
Sufficed to say, I do not recommend going to this store. I actually recommend going to either Best Buy or better yet the Apple store. My next PC will be a Mac if only because I have gotten terrible service from the call center at Microsoft, no response from the Denver office when I’ve called them and jerked around in their system which said I didn’t purchase the item at their store for the first 4 days I had the item in repairs.
If a Mac isn’t for you go to Best Buy, better deals, better warranty and a better over all experience.

Wow! How exciting. I went to the Microsoft store to take a look at the new Surface tablet. We arrived about 20 minutes early, and even though this is the second day after the release, they still had security and staff OUTSIDE the store before opening to make sure everything went well.
They did a great job of crowd control, and I was immediately escorted to a product that I could demo and was assigned a store employee to answer my questions. I was asked by at least four other employees if I needed any help and/​or had any questions.
It was an overall great experience with plenty of knowledgeable store employees to help me. I would definitely recommend this retail store to anyone who uses Windows-​based products.

Just because it’s pretty to look at from the outside doesn’t mean it’s pretty on the inside. Every time I’ve been into this store it’s been a total freakin zoo. And while I have spoken to people on the floor they were easily stumped with mundane technical questions. But the real fun begins if you actually want to buy something. 4x I’ve tried to buy something here, 3x I walked out empty handed out of sheer frustration with the lack of help.
I absolutely despise this store, no matter how cool the appearance and merchandise is. It’s bad when I got better service as an older guy buying gift cards at the American Girl store than I did here. 2 Stars, and that’s pushing it. 1 for appearance, 1 for having stuff I’ve seen nowhere else.

I didn’t buy anything here, but I’ve been making my money from working on Microsoft products for the last 15 years or so so it was nice to finally make it over here.
If you’ve been to the Apple store you’re familiar with the layout: tons of laptops open for you to browse and some Xbox’es for you to play with. They had tons of Xbox 360 games, consoles and merchandise. When my xbox dies and I need to get a new one I might be buying it here.
Definitely a cool store!

Its the anti-​Apple store. Or so it wants to be. However, it looks EXACTLY like the Apple store downstairs (although bigger)!
Lots of different laptops, Zunes (LOL!), Xboxes and other Microsoft stuff. It was a OK store, but not as fun as the Apple store. What can I say, it was nice, but it seemed like it was a carbon copy Apple store with Windows logos everywhere.