LensCrafters

I used the doctor for the prescription and that went very well. I can not comment on the glasses people as I did not get a pair from here. I got them online for 20.00! Doctor provided good service and my prescription was done very well.

Would give a zero if I could. Very un-​helpful front office staff. The eye Dr. was fine but then I had to deal with the front office staff again to get my trial contacts. Long story short 9mo. after my appointment I finally got my trial contacts after multiple orders and me following up with them each time. I did not like having to initiate all communication when I am paying for a service, I want service to be provided.
To make matters worse, I asked for a refund of the $ 65 contact fitting fee as it had been 9 months of a crazy process just to get the trial lenses and come to find out I had been charged $ 65 directly AND they had also charged my insurance for the same $ 65 fee. Even after all that, they only refunded the double charge but I still paid for a fitting.
I would never recommend this place. Use them as a last resort. It was an awful and drawn out experience.

Great store with great customer service. The atmosphere has changed a lot since my last visit. Very happy

Waited 2 weeks for glasses (not a problem) but then found out the prescription on them was completely wrong. Had to wait another 2 weeks for the proper glasses and when I arrived to pick them up the customer service was incredibly rude when I asked to have them fitted. Overall a very rude and pretentious crowd.

Just called to get prices on glasses and after I thanked the lady on the phone, her name was Lisa, she just hung up on me. No goodbye or anything. So I decided to come here and check them out on Unilocal.Seems rudeness is their specialty. We definitely won’t be going here to get our glasses. Thank you Lisa for helping me make the decision!

Frames are way too expensive so I bought frames+lens online for less half the price. More importantly, my prescription was made wrong by a doctor (who I am not sure if they are affiliated). I had to go back in to Lenscrafters, after I bought my glasses online and they gave me a new prescription.
Lenscrafters would not replace the lens for free when I went back in to get a new prescription, and wanted to charge me almost $ 200. I think that if they have a deal with the doctors to have their offices in the back of the place then they should at least help resolve an error caused by the doctors.

First i want to say that me and my entire family are customers. The eye doctors here are all very nice. However their receptionist are not. I have had them give me attitude a few times. I am going on vacation in a few days and ran out of contacts. I went in to purchase some and discovered my prescription expired 6 weeks ago. Just to renew they wanted to charge for the visit and resizing??? I just want the same contacts as before. The visit i can understand but i do not need any resizing. I didn’t plan for this expense. I asked if they could help me out by selling me just 1 box and i would take care of the new prescription when i get back. She responded that they would sell me just one pair and charge me triple the cost. She was very smug. When i told her this made me unhappy and that i would be considering taking my business else where. She reminded me that i let my prescription expire and gave me a filthy look. Basically they do not care about their customers. The management really needs to talk to their receptionists on how to handle these situations. You are losing business! I will be finding a new eye doctor and i will be sending out a email with all this information to my extended family. We do thousands of dollars in business with you. You should care! Above all you should make sure your customers needs are being taken care of and that they are being treated well. There is way to much competition out there not to.

As far as the store, I agree with the other reviews it was clean and had a lot of different styles in frames. BUT, I won’t be shopping here. I made an appt. online to see the dr for myself and my husband. Our apps. We’re for the next day at 4pm. I had to list phone numbers, ins. Info etc on the form. When we arrived for our appt. the waiting area was overcrowded. I snaked my way to the sign in sheet where the snarky receptionist asked me the same questions as I had previously answered. She then hissed at me that my ins. Was closed and I would have to pay for the visit then get file my own claim and get reimbursed. I was livid. I had to walk away to keep from shouting at her. #1. I made the appt. the day before, why did you not verify my ins. Then? #2. My ins. Is open ²⁴⁄₇ to process claims, you are a lazy liar. #3. Considering I had to list several phone numbers WHY on earth were you too incompetent to telephone me with this information prior to my arrival, it wasn’t like you didn’t have 36 hour notice. #4. Your smart mouth attitude cost your office business and by he looks of some of the previous reviews it wasn’t the first time. Your employer should watch you more closely.
BOTTOM LINE DON’T WASTE YOUR TIME.

I purchased a pair of expensive designer frames 13 months ago and the frames started to discolor. I went back to the store and asked for options. Mary the customer repersentative told me not once, not twice, but three times «well they are not broken» (Brilliant Mary) but they look gross. I would not wear a discolored shirt and I will not wear these frames. Mary also told me, «this happens to plastic»! I tell you what happens, Mary, I am going to find a store to buy my eyewear that cares about me and how I look. Customer service 0 Sarcasm 10. Very disappointed I would advise everyone to buy their glasses elsewear!!!

They were really ready in an hour! I’m sure I’ve heard the slogan time and time again, but I was SO impressed! Ready in an hour! I left the saleslady to find me a pair of glasses because I’m clueless about these things. Bam! She was AWESOME and picked me out the CUTEST frames — Anne Klein plastic square frames w/​a blue tint to bring out my eyes (awww).
The entire process took about 20 minutes and then just an hour of waiting. And bam! Done and done and all under my budget of $ 200!

As for the store itself, I will give it 2 thumbs up. Everything was neat and clean. The employees give you just the right amount of space without crowding you and help you just enough so you dont feel like fresh meat. All of the employees look neat and presentable, especially a cutie named Alisha (not sure how she spells it). WOW.
But it is Lenscrafters, so some items can be a little expensive (lens packages).They have a great selection of styles and brands though.
I saw Dr. Simonson there for my exam. His assistant did alot of the early work, and she was great. He followed up and answered any questions I had.
I give 4 of 5. Not alot to complain about, but just a –1 because it is part of a big monster chain machine. LOL