Advanced Integrative Medicine

1÷21÷16 — Things have turned around in the office since earlier in 2015. I actually get to see Dr Hepp, whom I love and has seen me through many medical issues including cancer. She is the one I depend on for understanding what the specialists are doing and is who I rely on to change or suggest anything during course of treatment.

Horrible! I was told to bring my worker’s comp information so they would be able to bill them and I get there and am told they don’t handle work comp claims because «it’s a billing nightmare». Seriously? How lazy. You have one person tell me one thing and another tell me something different. They need to get on the same page. My surgery is going to be postponed because of such a silly screwup. Get your act together, AIM. I wouldn’t recommend this place to anybody.

I switched my primary Doctor from New West Physicians to Dr. Furr. I was very impressed from the start. The staff is very friendly and Dr. Furr was very knowledgeable and personal. He doesn’t make me feel like a burden and I never once got the impression that he was just in a hurry to see the next patient. He took time and actually listened to my wife and I and sincerely addresses our questions and concerns. He personally called me to see how I was and to let me know a few test results that were imoprtant. Hands down the best experience with a Dr ever. Thanks Dr. Furr. My wife is also switching to Dr. Furr. I would give 10 stars if I could. Troy Williams.

Dr. Furr is an amazing doctor and always very caring. He takes the time to listen and relates to the point I am trying to explain. They also do Laser Hair Removal and it ROCKS! Saw results right away and it wasn’t WAY too expensive like some of the places I’ve tried. Thanks for the Great Service!!!

So disappointing. My daughter suffers from extreme headaches. Not only did the receptionist NEVER say a word to me (I had to finally tell her I was there for an apt, as I was standing in front of her, but after the doctor tried to treat her and ordered an ultrasound, they called days later and confirmed what they thought. She has hyperthyroidism. Sleeplessness, sweating, severe headaches, and every other symptom… I asked what we should do? The doctor said no other treatment is necessary. Wtf did we do the ultrasound for? Meanwhile, she has to leave school everyday because of the headaches, and just let stand her job because of it. What exactly is their job? Order tests? Bill insurance? Don’t treat patients? Despicable. I really wanted to like them.

As most reviewers have stated, everything was great the first year. Then MAJOR personnel problems rose up. The billing woman is VERY rude and disrespectful. The front office does NOT listen to you even when you think they are being attentive. They create serious problems for people. The PA is absolutely horrible, misdiagnosing or mistreating serious illnesses. She seems to prescribe prednisone a lot for patients. Even some of the non front office staff complain about her. Dr Furr and Dr Hepp are great but if theres a serious issue re: Office, don’t expect them to even listen to you or try and help. I would have given the 2 doctors (not the front office or the PA) 5 stars up until things got nasty quickly.

WOW I’m really shocked to read all the bad reviews. Maybe the staff has changed since I’ve started going there. I’ve had nothing but greatness from this office and their staff. They have bent over backwards to accommodate me and my billing questions. I have to agree Katie Young is just brilliant period! She’s the ONLY person who has ever listened to me and used medicine functionally rather than with blinders.

Great integrative office. Katie Young is brilliant with bio-​identicals!

This practice was wonderful but things have changed.
Long review but read it, it may save you some headaches.
The front office and billing is ridiculous.
We had to fight with our insurance because they submitted the claims incorrectly. They tried to bill us for co-​pays after incorrectly applying the money to outstanding claims and we had to provide our credit card receipts to prove we paid the co-​pays at the time of our visits and that they were applied incorrectly to other items.
Eventually my wife was refused an appointment because of the outstanding bill that was submitted incorrectly and we are still fighting with the insurance company about. They asked that we ‘make a good faith payment’ and they would reimburse us. Given that they have been through 3 billing companies in 2 years and have repeatedly applied payments incorrectly, there is no way I was going to trust them with my money.
In another incident they refused my appointment because I had a temporary insurance card (my employer had changed providers).
In a 3^rd I called and asked for copies of my records for a specialist, I had to leave a message. After 2 days of no response I called and was told the following:
1) Fridays and Mondays are really busy and records probably would have called me back Tuesday.
2) By Law they have 10 days to provide the records.
I’m not sure who wants to wait 3 days just for a call back from their Doctor’s office but I don’t and to say they don’t need to do better because of the law is pretty poor customer service.
I don’t see anything changing because the head of the practice’s wife is the front office manager and complaints fall on deaf ears.
In addition they hard press to sell their teas and were advertising female hormone replacement on a placard on the road in front of the office. It really has become a practice that seems more about the buck than the patient.

Don’t go here. I walk in to some ladies chatting and I have to say that I have an appointment to get the papers. I get to see a PA since no doctors had an opening in their schedule. The PA was nice, efficient and quick.
After I leave is when it goes downhill. I get a letter in the mail saying the insurance I provided is not my primary insurance, even though it’s my only one. Unfortunately, my girlfriend had some practice dealing with the billings and insurance lady who was rarely ever there, and she had to make a few calls to get things situated, not once but 3 times. I call my insurance provider, just to make sure everything is good on my side, then call AIM, the billings lady isn’t there. The next day, I do get through, and she says that she can run it through again. No word yet, if it has.
(this part isn’t too important, just odd: I start filling the normal stuff out and then I see a coffee/​tea warmer and ask if I can have some, I can, but it was only a sample… I had to buy a cup if I wanted more, most places have complimentary coffee or tea, I dont know, that just seemed odd to me)
The main point is it doesn’t seem like they have good record handling skills and will keep playing with you and making you call so they can stall.

My experience with Advanced Integrative Medical has been quite good. Dr Snook is great as an internal medicine dr and really honors my desire not to take medications. My former dr liked to give drugs, so we did not click. I also like the fact he does acupuncture as well. I’ve also seen Teresa the nurse practitioner and thought she was very thorough. The patient always needs to be their own advocate. Go in with a list of questions and get them all answered. It is hard to come up with questions on the spot. I often call the insurance company with the labs that are being ordered to make sure they are covered as part of the preventative wellness exam too. It takes more time, but can save money in the long run. Definitely try Dr Snook and Teresa. I bet you have a completely different experience. Good luck.

I was extremely unimpressed with the services provided by the nurse practitioner I saw, Donna. I have high cholesterol and requested a lipid panel blood draw. That’s it. A couple thousand dollars later, the nurse practitioner ran a bunch of tests on my blood but neglected to even do the lipid panel. Worse, they forced me to pay for all the tests even though I hadn’t requested them because the tests were the «standard» done by this nurse practitioner. Beware of hidden charges at this office and a lack of empathy for the patient who trusts their doctor. I won’t be going back.