Tri State Kitchens Inc

I recently did a remodel of my kitchen and used Tri-​State Kitchens (Nashua location) for my cabinets and countertops. I would summarize my experience as really great in many ways with a few caveats. I started my interaction with this company with Mary in sales and design. Mary was excellent. She responded to my many requests for changes and quotes very quickly and accurately. She was a big part of why I chose Tri-​State. I simultaneous was working with Norfolk Kitchens and the person there almost never responded to my emails or calls. I quickly gave up on them. I finally ordered the kitchen (Kemper Echo cabinets) from Tri-​State on Jan. 15 and as promised, it was ready 3 – 4 weeks later. This is the stage where some issues started to come up. I want to say upfront that many of these issues are probably not unusual and would occur with any supplier, but I only have this one experience to go on. The list: several of the cabinet doors and one of the shelves were warped; the drawers on the island did not line up with one another; a bearing on the wastebasket drawer was defective and noisy; a few areas of the finished edges were rough and «chippy»; the toe-​kick trim pieces were the wrong color; A few drawers and cabinets were missing its soft close cushion piece; and the one that really blew my mind was that the granite stone piece that included the under mounted sink had the incorrect size sink hole cut out. This last one can’t be something that normally happens. To top it off, the installers mounted the sink anyway even though it was obviously a mismatch. What I want to make very clear is that Jack (Tri-State’s service coordinator) and Bob (the main repairman) were very responsive the all the issues. They reordered all needed parts and got them corrected as soon as possible. Also, SelectStone, the company subcontracted by Tri-​State to do the granite counters, removed the bad counter and had a new one cut and installed the next day. Fortunately, I am semi-​retired and so the number of return trips by SelectStone and Tri-​State was not an issue for me; working couples might have found this a bigger problem.
So, unless I were to discover that all the issues I encountered were not fairly normal, I would definitely recommend Tri-​State and would use them myself again. The initial service and the response to problems were outstanding.