Lefebvre’s Auto Repair

I can not express the level of a$$holeness that the tow driver from Lefebvre’s was tonight.
Our friend had his car towed to us in Methuen so we could do some repair work and the driver was an extreme jerk off– did not listen to our requests and refused to drop the car in the requested spot. Then had nerve to request $ 100 more for his «troubles».
Had his tow lights on and radio blasting in our neighborhood (it was late) and woke up the neighbors.
He was not helpful and had a real attitude and really needs an adjustment to be working close to people.
I can reiterate enough on how bad this was. We will NOT use them or recommend Lefebvre’s ever.

If I could give negative stars, I would.
My boyfriend’s daughter was in an accident and had her car towed here. My boyfriend went to get her purse out of her car at her request.
Ryan was extremely rude, refusing to give it to him even after he confirmed with his daughter that she requested it.
Ryan made him stand and wait for thirty minutes. When Ryan did retrieve the purse from her car he was yelling at my boyfriend and literally threw the purse at him. Then he grabbed other items from the car and threw those at him as well.
He proceeded to verbally berate my boyfriend, even as he was walking away. Ryan even went so far as to question his parenting!
My boyfriend was completely flabbergasted at his behavior, which was truly verbally assaultive.
I will never bring a vehicle to him, as I would be afraid of Ryan’s verbal abuse and poor behavioral control.

Stand by their work, Jack the manager one of the greatest managers I have worked with when putting my car in for work or repair.

I’ve been using Lefebvre’s for more than twenty years. I’m disappointed that they are no longer affiliated with AAA for car transport, but their vehicle service has been fantastic, as has the support I’ve gotten in emergency circumstances. My best example of this support happened some years ago, when my wife’s car threw a rod just north of New York City. Jack got one of their drivers down there, got the car back, found a replacement engine for it, and kept the charges to us to an absolute minimum. This is my go-​to garage, and I’ve sent friends to use them as well.

If you ever need your car repaired don’t hesitate to bring it to Lefebvre’s. They have been in Londonderry for years and they always stand by their work. I’ve used them for minor things like oil changes and major things like diagnosis a blown engine. Jack is honest and they charge only for the work they do.