Valvoline Instant Oil Change

Ridiculous! I had my oil changed last Monday before I traveled for four hours through a blazing hot desert of 120 degrees! I had to stop half way just for autozone to check my tires because my car was feeling horrible. Just for the guy from autozone to find out my tires were placed at a 60psi when i drive a small compact car and it should of been at 35!!! Thanks to this location it cost 144.00 out of my pocket to replace my two front tires!!! Placed my family In danger and cost me money. Doesn’t even a deserve a star.

Sabrina gives excellent customer service. The other guys working on my fluids made sure everything was checked thoroughly!

The entire staff is always friendly and polite. Love that their service is great and quick. I would recommend this place to anyone and everyone.

This location is scamming customers into unnecessary services. This particular Valvoline location is the only place that has done any work in my car in the last few months. I went in for an oil change in October and everything was normal. I had not had any services or work done on my car until going back for my next oil change in January. Suddenly my transmission fluid was overfilled. I asked the manager how fluid could suddenly appear and overflow if no one had touched my car since the last time I visited the store, and the manager replied with «I don’t know, but I’m letting you know what’s going on.» He’s the manager of this place and can’t answer how this would be possible? Well, it was clear to me that someone at that store had overfilled my transmission fluid in hopes that I would be dumb enough to pay for the $ 150 service. Instead, I took my car to my trusted mechanic who had rebuilt my transmission in the past and is familiar with my car. They confirmed it’s not possible for my transmission fluid to be overfilled without someone physically pouring extra fluid inside, and were gracious enough to drain and refill the fluid free of charge. I will never go back to another Valvoline store, and I have been sure to warn people of their shady tactics.

Generally like their service but this visit no help when deciding which coupon to use. I would have saved $ 7 more with a different coupon. It’s the little things that make a difference.

My wife had a lousy experience, which she didn’t realize until after she left.
They didn’t tighten the oil drain plug sufficiently, so her car was leaking oil.
And they didn’t replace all the pricey valve stem caps she had on her car, so we’ve had to go out and purchase more.
Pretty simple stuff, and pretty lousy execution.
She used a coupon, which she thought would result in getting a good deal. But she wound up paying more than I ever do at other local shops, without any coupon.
They also recommended that she change her air filter. Happily, she ignored their upsell. The air filter she has could easily go for another 5 to 10,000 miles.
Overall, it was a lousy experience… and one that we won’t be repeating.

Was in and out in 20 minutes for an oil change. You pull your car in and they do the work while you sit in your car. They break down all the options for types of oil and filters etc with all the different prices. I think I paid around $ 80 for my truck for middle of the road oil and service.
It couldn’t have been any easier.

First visit, arrived at 0730, no wait, greeted promptly, informed of the process, very informative, extremely friendly. All in all a very refreshing feeling of customer service.

Drive thru oil change?! WHAAAAAAT?! Probably the fastest service I ever had. I drive a FIAT sport which uses a special kind of oil filter. I usually had to call first so the place can order ahead and I check my car in the next day. But they actually just ran to the auto store and got it for me on the spot! The whole oil change (including them getting the filter) was about 15 minutes. Pretty cool! Also the staff are really nice :)

Believe it or not, this was my first time ever having the oil professionally changed in my car. Wasn’t sure what to expect. I called ahead and Stephen was really friendly and said, come on in!
The whole staff was very professional and friendly and FAST!!!
I highly recommend this establishment for oil changes and other car related services!

These people don’t play.
Professional at its finest.
I was in and out in 15 minutes. They explained everything to me. I’m not the savviest person with cars but they broke it down for me. They checked my lights. Fluids, and everything.
Will be back.

The service here was kind, professional, & convenient! They do a great job of keeping you informed on how to take care of your car while still prioritizing a timely oil change. Great work, guys!

Meh. This location had pretty subpar customer service. My oil change dude kept talking about how he was leaving RIGHT at noon. It was 11:57 and he was working on my truck. Had he not left before my service was done he would have gotten a tip from me. What a dummy.

Apparently that can’t check my air filter its to hard. And the manager was talking to someone under my car and said that they are not permitted to work on cars w t f. If my car get meat up there will be problems.

Such great service! A reasonable price for an oil change, and especially so when you consider all of the extra services they give you with the oil change. They check brake lights, tire pressure, brake fluid, and a few other things while checking your oil! And it all took under 20 minutes. They were very pleasant to work with and very willing to offer educational info about my car and how to keep up its maintenance. They gave me a coupon to return and get $ 10 off my next oil change too! Along with a reminder of when that should be. I’d highly recommend this place.

So, my hubby and I went back (before the owner of the company responded so positively and responsibly) and we met with the new manager there.
Kindly, the manager explained that under prior management, they had faced a few complaints and that he’d been instated there to clean them all up.
He gave me a full elaboration, found (yet) another oversight on the previous inspection — which we were happy to have honestly presented to us — and offered 50% off my next oil change.
For my husband’s headlight, he said he replace both at no charge when ever we wanted to come back in.
If what they say is true, we will happily return there for all future oil changes. Update to follow…

Very upset, I stopped at this location to get a oil change, I brought my own oil filter. I later find out that they didn’t tighten my oil filter, and have been losing oil. Needless to say I won’t be going back. Also $ 50 for Synthetic Blend Oil Change with my own oil filter is ridiculous!

Just like Tony B. said, this place use to be something else and it was horrible so if you haven’t been here in the last few years give it a go.
Wait is never too long, even when I drive by there aren’t too many cars piled up waiting. So I came here because of convenience and they have great reviews and Unilocal coupon. cha ching!
I went in at 11:30 am Monday and no wait, but they didn’t have the part and they ordered it and I was back later that afternoon for a quick 20min-​ish wait in my car which is great! I even had to use the bathroom which isn’t illegal as mentioned in other reviews. You can get out of your car it is not illegal people, go get a chili dog at Weinerschnitzel if ya feel like it.
Full service oil change for 2013 mercedes c250 was $ 113.87 after $ 10 off coupon.
Arturo, steve, and the white dude with glasses were awesome!!! Courteous and professional all the way!

I have a major road trip to Phoenix coming up this weekend, but my normal guy couldn’t fit me in for an oil change. Saw the high Unilocal rating and close proximity and decided to give this place a shot.
First, there is no customer lounge in which to sit and relax. You are asked to pull into the bay and remain in your car, like a race car in the pits, I guess… oh boy! Meanwhile they rush to change your oil in an «Instant.» Please don’t rush on my car. I planned on an hour, so take your time. Now I’m getting uncomfortable, just sitting there with the engine off and no air conditioning…
Lots of shaking while they attempt to get the belly pan off of my VW. Some debate as to whether the oil filter is above or below. Have they ever worked on a VW before? Then the girl on the top asks the manager, «which of the oil filter gaskets do I use?» Oh no… again! I would have been better off out of earshot, in the lounge, if there was one. On top of this, the price for a synthetic change was higher, not lower, than my Audi/​VW specialist– $ 116 before the $ 10 Unilocal coupon. My normal guy charges about $ 85 to $ 90. As luck would have it, the coupon was not applied, so the first transaction needed to be cancelled and recharged to another card, because my ATM card was declined on the second attempt.
On the way home, my tire pressure monitoring system light illuminated. «What now?!?» I pulled over and found my left rear valve cap was cocked and the valve was hissing. Rushed back to Valvoline. Somehow in the process of checking and adjusting my tire pressure (which was fine when I came in, thank you) the tire valves were loosened. How does one do that? I take care of my car. I know the maintenance schedule. I came in for an oil change… that’s it! Please don’t touch my tires ever again! It was all basically a fiasco. I’m praying that they didn’t strip my drain plug and I get stranded in Blythe in 110 degree heat. Won’t know until my next oil change.
I’m giving a second star because Ron and the rest of the crew were really nice and tried hard. I think that this place is simply not «for me.» I’m a little surprised at the high ratings, but I suspect they come from normal drivers of popular cars. I’m an enthusiast with a VW; not really a mainstream car… or driver. I need to realize that a VW needs the attention of a specialist.

Great and fast service. They had me in and out in about 15minutes. This is a drive thru service so you can sit in your car while they finish the job!
The only thing that I was not happy with was the $ 60 price tag for an oil change using synthetic oil. They inspected everything, fixed my tire pressure, and refilled all my fluids. They also allowed me to use a $ 10 coupon from Unilocal!Not too shabby!
I will be back if I am ever in the area and in need of an oil change.