Tile Shop

Needing 4 extra pieces to finish a project the Lombard store employee told me i could get them from their Schaumburg store. I woke early the next morning and drove there only to be told they did not have any. «He should have called and make sure before sending you out here.» He called the Northbrook location and secured them for me but it took another hour during morning traffic to get there.
Century Tile is right across the street — maybe I made the wrong choice or consideration for a customer stress that’s compounded by working with contractors is not a factor when making a sale

Had a solid experience here for our remodel. Our contractors easily exchanged moved the tile in/​out and it is high quality with a nice finish. Sales person was also helpful in helping us pick out and stay within our budget.
Great return policy as well.

We stopped in the Tile Shop late last spring looking for ideas for a dreaded upcoming bathroom remodel. Patrick was so enthusiastic and genuinely interested in planning the perfect solution for us. He did follow-​up a few times over the next several months, but we had scheduling issues with our contractor. By the time we were ready to order, Patrick had moved out of state and we had changed our minds on a couple of the items. James was able to step right in where Patrick left off and found Patrick’s notes. He was just as enthusiastic and helped us design a great looking bathroom! It wouldn’t have turned out nearly as nice without their help… we’re so grateful and appreciative of the friendly service and attention we received from everyone at the Tile Shop. Would definitely return when we finally decide to tackle the kitchen renovation!

I had a great experience with Tyler at the tile shop. I am sure that all the sales people are good there but I want to rave about how professional and knowledgeable Tyler was. He has had former construction experience so he was able to easily advise us in our decisions. He was extremely patient with us and ALWAYS had a phenomenal attitude. Thank you Tyler and The Tile Shop for your outstanding service.

They stand behind their product!!!
We bought tile here for a Florida location and they made the purchase and delivery very easy. There was a problem with the different boxes not matching as if they were from a different dye lot. Our tile installer unfortunately didn’t open all of the boxes to check the tile for consistency and started laying it. When he got to a new box he realized it was significantly different in color. Job was stopped and we started the process of correcting, which included pulling off all the tile already laid. Without going into boring details, let me just say the manager and staff at the Lombard location helped us solve the problem and paid for shipping to make the purchase good. They easily could have blamed our tile guy as part of the discovery should have occurred before he laid the tile, but instead bent over backwards to remedy the situation.
I would definitely shop here again.

Wow-​eee! Overall, I had a great experience during my first experience at The Tile Shop. I say this despite the fact that my first salesperson did not seem to want to go the distance with me; which is surprising because I am one of those fast, definitive shoppers. Fortunately, my second salesperson more than made up for the first.
They have some wonderful sample rooms to view where many of the selections on hand are utilized. And, for those with an eyeball for a steal of a deal you can find some normally high priced options at huge price reductions. Good for me.
But heads up: some of the sample palettes often show great options, but all the tiles shown may not be available and in the event you have your heart set on something, be sure to have them check their available stock as many of even the most gorgeous El cheapo selections are limited in number.
No question, if I plan to tile or grout anything in the future, I’ll be back.

I bought a bunch of tile (found out it was discontinued after I bought it) and had several boxes left over. Thought they might not take it back and give me a refund, but they did! No questions asked. Staff was very friendly when I purchased and returned items. Great selection of tile too. Prices are what you expect for the type and quality of tile. Only downfall for me was that I was looking for a border for my tile to wood transition and the store was lacking a selection.

They have a very good selection of tile and the salespeople are very knowledgeable plus offer some great ideas along with their displays. They have quite a few displays so you can see what the tile looks like in a room, not just trying to imagine it from one piece. Their displays also combine various accent tiles which offers a lot of inspiration. I’m not someone with a natural design talent, so this was very helpful. The salesperson James was great to work with and spent a lot of time with me on my multiple trips to the store and changing my mind every time I went! Also, provided great pricing considering I am not a contractor. Would highly recommend them.