Things Remembered

Worst experience ever! When I went to pick up my order they lied and said they called and left me a voicemail that the machine scratched my plaque. They then said they had no others in the store, and I would need to go to North Riverside to get a new one. To which I declined! I’m not driving 45 minutes east in rush hour traffic in Chicago traffic! They then asked when I needed it by, and I advised by tomorrow morning at 11, it’s for a wedding taking place tomorrow. She told me someone will go pick it up, and it will be ready tomorrow. I have no confidence in them delivering, but we will see. No accommodations were offered for my time, travel, nothing!
Save yourself the trouble and don’t go there!!!

I had a good experience here over the weekend getting a baptism gift. The girl was very helpful and told us exactly what time to come back to pick it up. The wait was a little longer than we hope for the engraving but it was a weekend so we understood. I would love to go back and get something for our home. :)

Great service by Angie

The manager on duty (empl:2170) spoke in a condescending tone and acted is if she was irritated with helping me, even though I was the only customer in the store. My request was simple but she felt the need to roll her eyes. If it wasn’t a necessity to purchase the item tonight I would have walked out and gone elsewhere. She was VERY RUDE! Not sure if I would come back next year :-[

I went there yesterday to pick out something for my husband to be. I was greeted right away and they were very helpful. I was told it would take an hour for the engraving, So i did my shopping, I came back after an hour and it was almost finished and the lady that was doing it was having some type of problem with it and the other guy came over to help her. Then i guess they were doing inventory or something in the back room, and the lady comes out of the back room and starts asking him questions and he kept saying I would have to go back and look at it. thankfully he finished helping her with my piece and handed it over for me to look at and it was not ok. it looked as if each of the corners were scratched, He then tried something else and in the end just ended up making me a new one, which came out great. In the meantime the lady came back out of the back room again asking more questions to him, I think it is very rude to start talking to someone when he is dealing with a customer. They could have waited until he was done, and this happened twice in the 15 mins i was there to pick up my item and wait for them to re-​do my item.

DO NOT TAKE YOUR ITEMS HERE FOR ENGRAVING!
My fiancé dropped off a set of Tiffany champagne flutes as well as a knife and cake server to get engraved for our wedding. When we went to pick them up, they broke one of the glasses and scratched up the cake server. They’re response…“well the glasses are only like $ 20 so you can go buy a new one and we can engrave it again. As for the spatula, it was like that when you brought it in.” Seriously? These were engagement gifts that were never taken out of the box prior to bringing them in to get engraved! Come to find out the champagne flutes are only available online and take time to ship, so what’s their suggestion… you can buy one of our Things Remembered flutes instead. Yeah, I want your cheap $ 20 merchandise in lieu of a set of $ 125 flutes from Tiffany’s.
Bottom line, they have horrible customer service and an incompetent staff. Stay away!

I really like this store! The nebighorhood I live in now is where I haved lived for almost 15 years. I’ll be 21 in a few months. I go to Yorktown mall quiet a few times where I know the stores and have a few favorites. Whenever I would go I would always pass by more than once and my little brother used to play in the playground right in front. So I would at least glance at the store. So last week I finally went in and at first I didnt know what to do lol. I was greeted very nicely and after a couple minutes I felt more comfortable. Everything looked very nice and the lockets where very pretty. I found a bracelet I liked and actually bought it today. I like how everything can be engraveble. The young women that helped me was very nice and helpful and the guy that helped me with something else was very nice and helpful as well. Overall a great experience!!! Will definitly go back.

Seriously if there was an option for no stars I may have put that.
I went here when Christmas shopping. I walked in not really looking for anything in particular… and ended up finding something cool for my boyfriend and brother/​sister-​in-​law. BUT. First of all I was greeted by a guy with dreadlocks when I walked in– who had his mouth full of food. I understand sometimes timing isn’t ideal, but he continued to have a conversation with me despite the fact that I was getting a disgusting show of the inside of his mouth. I quickly excused myself from that and said, «just browsing.»
Now as I’m walking around the store, I am distracted by a woman having a very LOUD conversation with an employee (who I later found out was the manager). Not only was this woman talking at an inappropriately loud volume, she was also talking about rather inappropriate things. I don’t know if she worked there, but she was bashing people openly and just overall being a total ass hole. The manager woman just continued conversing with her as if it was no big deal.
I finally picked up my items and went to the register to fill out paperwork and check out. The guy with the dreads got me started on paperwork for engraving. As I was filling out the sheet (and mind you, it is pretty quick), two other customers came in and the guy with the dreads moved on to greet them. They had a lot of questions which he was answering, but after I filled out my 30 second paper, I was standing there waiting for the next step.
So the manager is standing there having a personal conversation about 2 feet away, the dread guy is helping a customer, and another guy was just walking in circles in the back of the store… while I stand there twiddling my thumbs. About 30 seconds before I’m about to walk out, the dreadlock guy comes back and takes care of me.
There is more to this story, but I think you get the jist. I have worked customer service before and basically the idea (especially around Christmas time) is to help customers. And the manager is supposed to delegate tasks.
On the other hand, the products turned out beautifully, so that is the reason for my 1 star rating. However, I don’t normally like to support businesses that have shitty customer service– no matter how good their product is.

This is my go-​to store for gifts for coworkers or namely, my boss. My coworkers have pitched in two years in a row and we have bought some cool things at this store. I happened to be spending time with an out-​of-​town friend who grew up in this area. So since we stopped by Yorktown, I happened to the buy the gift at this location. Despite the Christmastime madness, the employees did a good job handling the huge crowd. It really wasn’t too painful. Someone helped me right away, went to the back to get the item, I paid and was on my way despite the long line. I actually ended up engraving it at the location near my house because it just worked better for my schedule. I’m very happy with Things Remembered. They have some really nice gifts and our boss has always been happy with our thoughtful choices. What do you get the person who has everything? Something with a little personal meaning! He is a beer connoisseur so last year was an engraved beer mug. He loves to travel so this year it was this cool rotating globe that rotates based on light energy. Doesn’t even need batteries! Cool!
Really great quality stuff. Makes for super personal and meaningful gifts.

This store has the cutest items that you can personalize. My aunt brought me a silver heart jewelry box and had it engraved. I decided that I would get a special something for my boyfriend, so I visited the York Town location.
The employees are really nice, and extremely helpful. I got a Zippo lighter, with the fluid & flint kit, and name engraved for like $ 35. I was a little worried that the engraving wouldn’t be done in time, but Things Remembered didn’t disappoint me. It was done on time, and perfect. He loved his gift!
There are so many things you can get, frames, snow globes, mugs, etc. I recommend it.