T-Mobile

Stood at the store for 20 minutes. No one ever acknowledged me. If I could I would give the store zero stars. Ended up walking out.

I dealt with a young man with a beard… this was last year… and returned a defective phone. sensor was out of wack… he acted like he wanted to punch me… I was taking up his valuable time i guess. lol

I have been with T-​Mobile for YEARS. I am becoming more and more fed up with them, definitely looking into different carriers. Anyway, the reason for my review is because yesterday a T-​Mobile representative came into my work and informed me I was eligible for the work discount through my work, and that all I had to do was go into this location (which isn’t a short distance from where I live in Oak Lawn) with a check stub, and I’d get a certain percentage off my bill. Yet when I made it to T-​Mobile A DAY LATER the manager informed me they stopped offering work discounts LAST YEAR but if I refer someone to T-​Mobile I’ll get $ 20 off my next bill? Then why the hell are YOUR REPRESENTATIVES GOING PLACE TO PLACE GIVING WRONG INFORMATION!?!

T Mobile is NOT any better !! Service and customer service help are both terrible. They have no accountability for who does what and it just another example of poor cellular service

I love T-​Mobile and have been a loyal customer since 2006, when I bought my first cell phone. Their customer services and prices have always been the best in regards to individual plans. I received an email saying that I was now eligible to upgrade my phone so I decided to go in and buy an Iphone. This is the second time that I have purchased a phone from this store and the last time, the guy literally walked me through my entire phone and helped me set it up. Totally different experience this time. The guy who was helping me was slow, it took over an hour for him to get my phone working, which he was not able to sync my contacts and pictures (so I had to manually do so later) and when we were about to leave, my boyfriend tried calling my new phone and my old phone was still going off. So after over an hour of doing who knows what with my phone, he still had not even turned my phone off so he had to redo that which took even more time. He kept pressuring me on accessories and did not explain anything to me about my phone and just kept having me sign documents without more explanation. We spoke about the JUMP program but I never agreed to enrolling in it. The day after, I received a text message saying thank you for enrolling in our JUMP program (so hopefully he enjoyed his commission for that).

They’re on commision

I would drive from Chicago just to get the superlative customer service they deliver here. The store mgr was prob the most well informed, helpful and congenial blokes I’ve ever encountered in a CS environ. Other staff were equally great.

Recently an employee at this tmobile said the following when I asked about the spyware on tmobile phones called carrieriq
Scott Hild Works at T-​Mobile
Hahaha oh Ben… if you came into my retail store, you would receive the highest quality customer service. I would have the most sincere and understanding tone of voice while i’m suffering through your ignorance.
But unfortunately for you, this is the internet, and today is my day off.

I have visited this T-​mobile locations twice. Both times I’ve bought new phones and both times the customer service has been spectacular. Even customer service over the phone is great. The store is big and open so you can check out every phone you have out there. They also have accessories you can check out.
I felt bad for the guy standing behind us who wanted to pay his bill, but the T-​Mobile worker DID tell him they had a kiosk that could take the payments. Why would you wanna wait?

Okay, had a bad experience here about a year ago, but have been back twice since and both have been wonderful. Both times had phone trouble (not service) and the staff really spent the time to diagnose the problem including some card and battery issues. Kudos for the change in attitude T-​Mob.

This is the second time in a year that I’ve called customer service to compliment the service in this store. Go Alejandra!
I’m fascinated like a kid at a children’s museum by this new concept store. The phones are all on display for easy playing and poking. The clerks are super knowledgeable. They all seem to own several models of t-​mobile phones and have been able to point out pros and cons of each.
The only reason I can’t give five stars is because they haven’t been able to sell me a phone yet, but it’s only due to their honesty. I was starting to consider the MyTouch, but really wanted the Nexus One, which isn’t available in the store yet. When Allie pointed out the upgrades of the Nexus One, and even the finer points in comparison with the iPhone, I knew I had to wait for the Nexus One.
You guys are great, and I’ll be back for my phone!