Secret Style Nail Salon

First let me say that I bought one of their very first Groupon offerings and was very pleased with the service, although I rarely use my Groupons right after I buy them because I figure they are swamped with appointments. So when this one showed up again last October, I jumped on it knowing I probably wouldn’t use it until after Christmas in 2013. So I called a week ahead of time right around Jan. 10^th, got their answering machine but it was full so I drove by that day and they were locked up tight on a regular business day. Still hoping they just had the flu, I made an appt. on their website but kept calling for several days, still their answering machine was full and would not accept new messages. Finally I gave up and notified Groupon. They have been very good about keeping in touch with me while they are looking into it and said they were not aware that they were closed. Well, yesterday I drove by again. This time there is a notice on the front door from their building management saying that the locks have been changed and Secret Style Nail Salon is in arrears on their rent.
Sooooo, my guess is they took our money and are long gone. I sent a note to Groupon about the notice on the door so for any of you who are in my same situation, we should be hearing something soon.

Very unprofessional! I scheduled an appointment and had an email confirmation. I showed up 15 minutes early and no one was there. Doors were locked, blinds closed and no note why they were closed. I waited 45 minutes and no one showed up. Still haven’t received a phone call apologizing for any inconvenience. Would not recommend doing business with them.

I bought the No Chip manicure Groupon and schedule my appointment online for ¹⁄₁₀. I drove about 30 miles to this place because it was such a good deal and when I got there it was closed. It was even during normal business hours! I called a couple of times and no one answered. I eventually saw inside of the blinds and it didn’t even look like a salon. There was no nail stuff out and the place was a complete disaster. Did they go out of business and fail to tell anyone? I will NOT be coming back here!

Love my no chip it’s so cute and she had tons of color. If you’re looking go get in and out, this is the perfect place. I’m not a huge fan of dipping my fingers in a little soap since it does nothing for me but she removed the colors on my nails and did the whole no chip treatment. Love it! Will upload a phone too!

I went, like most people, with a Groupon. I almost missed the place, as the entire store front was blocked by the one worker’s (owner?) truck. It is TINY! The picture given makes it look WAY nicer than it is. I didn’t even see a fireplace. Maybe they just moved? Let’s do the math: the «salon“had 2 – 3 tables, one person, no decorations, and about 15 no chip colors. The manicure itself, like other reviews, was hardly «salon». My nails were not trimmed or shaped, no lotion was put on my hands, etc. I haven’t had too many manicures, but enough to hope for these things. The girl doing my nails was extremely nice, but the service tendered and the location itself make it not worth going to, let alone a repeat visit.

The day that I went to use my Groupon, the owner was alone doing everything. She did an ok job but cut my skin and still painted over it. She said it would come off but it did not so I had to keep hiding my nail during our wedding pictures. I wouldn’t go back even though she was very nice. She needs more help.

I had a Groupon to this nail salon, and although it was a little difficult reaching someone by phone to make an appointment, I went on the website and contacted them through e-​mail and got an appointment made really quickly. The owners is the nail technician too, so of course if she’s working, she can’t answer the phone but my advice is just go through the website and e-​mail her and you’ll get an appointment day and time quickly. She is SUPER accommodating — even accepting my Groupon past the expiration date because although I contacted her before its expiration, she wasn’t able to fit me in until after. RULE #1 — GOOD CUSTOMER SERVICE IS KEY and this place definitely has it!
As for the manicure — in one word, amazing. This is the first time I’ve gotten a no-​chip, but my mom has gotten it done at more «higher end» salons in her area, and I definitely got a better quality manicure here. I did laundry, dishes, picked stickers off of things, etc. and it doesn’t budge. I even chipped my actual nail while doing laundry, but the manicure stayed put — no chipping or peeling. I truly believe my nails are going to grow out too much before this color budges!
Great job and comparable pricing for services. This is definitely a place I’m going to be visiting when I need to pamper myself with a manicure :)

I bought Groupon to to this place in September. Big mistake! Since September I’ve been trying to schedule an appointment! Nobody ever answers the phone. They might call you back, but if you miss the call, too bad, good luck reaching them again. It is ridiculous! I don’t know how this place can run a business. How can you advertise yourself on Groupon and then don’t ever have available appointments. I must mention that I’m stay at home mom, so I pretty much can come any time and they still don’t have ANYTHING when I’m trying to schedule an appointment a week before. I understand they are busy with running a promotion, but shouldn’t have they expected it? Hire more people, prolong your hours, do something!!! Otherwise, this Groupon maybe brought you new customers, who are not only never going to come back, they will tell everybody they know to never go to your place.

I am updating my review. I did eventually get an appointment with Becky, who did a great job on my nails. Apparently, she just started her business and seemed to be the only one on staff, so it is very difficult for her to answer phones or call back when she is the only one working. The no-​chip lasted for 3 weeks! So because of this I wanted to update the review I gave previously.

This place is great! it’s a newer business started by a young gal, Becky… I give her credit for going out on her own. I have had two no chip manicures so far. I am very particular about manicures and Becky does a phenomenal job. I’m not looking for the bells and whistles of soaks and massages, I want to get in and out as fast as possible without a sloppy job being done. this place fits the bill. true, they need to get better about replying in a timely manner to phone call requests for appointments, but I did notice today at least that seems to be happening. I really encourage you to give them a try. I swear I never heard of the place before groupon but am so glad I purchased. my nails look great. Kudos to Becky!

I was in for the first time a few weeks ago for a regular spa manicure which I had purchased thru Groupon. At that time, I scheduled another appt for a no-​chip manicure for later this month at the owner’s encouraging.
Unfortunately, the spa manicure completely fell apart in less than 2 days. I remember watching the «manicurist» apply the top coat as the base and the base coat as the top coat. I should have said something right then and there.
I have had quite a few professional manicures in my life and this was by far one of the worst. Shortly after, I did my own at home which lasted almost 2 weeks. There’s something wrong with this picture… I shouldn’t have to drive out of my way and pay $ 25 to have a «professional» manicure fall apart in 2 days when I can do my own for free and enjoy the results for weeks.
I’m afraid I won’t be back.

There is good and bad. Found this place because they offered a Groupon for a no chip. I bought the option of 3. My first trip there was a really good experience. Becky did my nails, and they lasted a long time and looked great. My second trip there, not so good. The other girl did them and she’s not nearly as good as Becky. When I left there were air bubbles on one of the nails. The no chip started to chip and lift after 6 or 7 days. This is not my first no chip so I know it was the way she put it on. I have one left and am going to make sure to request Becky. That is if I can ever get through to make an appointment. I’ve been trying for 4 days now and I keep getting their voice mail and the box is full. Not good customer service; someone needs to be available to answer the phone.
Only giving it 3 stars because Becky is very good.

I went here because I had a Groupon for a No Chip manicure. this is the second time I have had a No Chip manicure. It was ok, probably not a place I would go back to. My nails look good, but as far as customer service it was a little odd. Employees were talking negatively about customers and one employee asked if 11:40AM meant 11:40 in the morning… umm what?

I absolutely LOVED this salon. Becky did an outstanding job! True there is no soak with the glass beads, etc… however, this no chip manicure has lasted me for almost 3 weeks now! Seriously! Becky took her time in trimming my nails, she painted my nail impeccably and this no chip manicure has lasted me longer than any other no chip I’ve ever had. I got the no chip deal via Groupon, but I will most certainly be back after that! Becky took her time, did an outstanding job and I personally loved the individual attention of a small, women owned salon. Save the frills of massage for the shops that herd you in and out like cows… I’d go to a Becky’s place any day of the week for her one on one attention, skill and quaint business. For a no chip that lasts wayyyyy longer than any other, go to Secret Style Nail Salon!