Route 38 Auto Wash & Detail

I’ve come here multiple times. If it weren’t only $ 3 to get salt off my car I would never return. I just got my car washed and witnessed someone pay for a $ 12 wash and get the $ 3 wash, the attendant just shrugged her shoulders when another worker told her of the slip up. No thanks.

This place has gone downhill and is poorly-​maintained. I frequently get coupons for this car wash in my junk mail. It is easy to be enticed to go here because you can get a basic wash between $ 3 and $ 5. But you certainly get what you pay for…
They advertise, «NEW STATE OF THE ART EQUIPMENT.» There is nothing new and high-​tech with their machine. The abrasive brushes start grinding the dirt into you car’s paint before it actually wets the car. My 2 BMWs have soft paint and this machine’s clothes and brushes are very abusive to their finish. In direct sunlight, it is easy to see how the machine created fine scratches and damaged the paint. I have also had a front license plate ripped off. Look around inside and you will also see how filthy it is.
If you have a very old car that you don’t care about, this place would be OK for you. For everyone else, I advise you to stay away.

Avoid this place like the plague. They’re under-​staffed and the current staff they have are nice… all except for the manager. The automated wash scratched my brand new car that had zero scratches on it before. When I confronted the «manager» he thought I was recording him and grabbed my phone from my pocket to check !! Wtf !?! He told me it was impossible that they scratched it because they use «soft cloth»…okay. My BRAND NEW car didn’t come with scratches on it off the lot but thanks. I have never had this problem at Delta Sonic to be quite frank. I think I’ll pay the extra money to NOT HAVE MY PHONE TAKEN OUT OF MY POCKET.

So I’m updating to a 3 star. It’s been overall consistent. I think someone listened to me and added extra soap before the wash begins now. Still insist they get a water rinse before the soap and wash clothes go on the car though!

What a terrible horrible place. DO NOT GO THERE. The staff has a really crappy attitude. The person who sells the options tells you one thing and the people who do the work tell a completely different story. This if the definition of bait and switch. I will drive miles to avoid this place in the future. Everything is awful. Worst staff ever.
Liars.

Really disappointed in this car wash. Its so convenient for me but the dirty wash brushes, poor service and unmaintained equipment leave much to be desired. Worth the hassle to drive farther down Roosevelt to the other express carwash.

I downloaded this Unilocal app just to write a review about this place. Don’t ever come here, disgusting employes very rude. The vacuums don’t work and they know this, so why don’t they fix it? Very very very sloppy business. I hope they run out of business and get replaced by a decent car wash.

I just brought my car here for a car wash and when I got out to vacuum the interior, I noticed little scratches along the passenger side. Those scratches were not there before I went in. I spoke to the manager who said it was impossible that the scratches were caused by the car wash. He said they have soft cloth only and that it was not their fault and walked away. That’s it. I take very good care of my car and inspect the exterior often so I know these scratches were not there pre wash.
Do yourselves a favor and find some place else that will give a shit about your car.

After passing by this car wash probably a hundred times, I decided to give them a try. BIG MISTAKE. Their car wash SCRATCHED my brand new truck. And when I say BRAND NEW, I mean 150 miles BRAND NEW. After getting home I realized the scratch on my hood — so I immediately drove back to the car wash. The two guys working were useless. So I decided to leave my number and have the manager give me a call back. He called back four days later and explained to me how car dealers often scratch new cars when the car dealer does the initial cleaning after a car has been delivered to them. ARE YOU SERIOUS. Does he really expect me to believe what he is shoveling. Needless to say, I got no where with the manager. I took my truck to my usual car wash down the street and they were able to buff out the scratch. I WILL NOT be back.

Slow, never clean, 3 times in a roll detailers were out to lunch and would not be back for an hour! Prices are to high for such low quality work! Lombard deservers better!

Garbage service paid for $ 12 wash got 3 dollar no tire shine no rain x buddy literally threw water at my car and said it was good. Disputed the charge on my card, bank even agreed with me. never worth it here go down the street.

sign says Carwash opens at 8 AM. Waiting for Carwash at 9:05 AM. Employee sitting inside building. Never gets off his chair to operate car wash both. I wait patiently. He never came out.
So much for getting my vehicle detailed today. I guess this guy doesn’t need the business or even want the business.
Now there are three cars in line and still no one comes outside.
I will head down the road to the next one.

I really wanted to like this place when I went, but unfortunately they really disappointed. I liked the free vacuum before the wash, but when I arrived at the booth to pay, there was no one there. I had to wait about a minute before someone came up to ask me what I wanted to buy. About halfway through the wash process, my car actually came to a halt and the wash brushes kept hitting up against my car. After sounding my horn a couple times, they shut down the whole wash and had to restart it. Because of that the wash did not fully complete and when my car emerged from the wash there was still soap all over the back of my car. Only positive I can think of is that their pricing is competitive but I will be going elsewhere.

Just picked up my vehicle terrible service. I had scheduled a full service detail but had to wait for them to remove tar and bug juice. The manager that was there at drop off stated she would be there when I picked up my car 5 hrs later. No manager was to be found. I will never recommend their service.
Rating is a negative

Took my truck there today, the high powered dryer caused my wind shield wiper blade to fly off, and the «pin» that holds it to the moving mechanism was gone. I asked for someone to go look for the blade and the «pin», they found the blade but said it «wasn’t worth trying to look for a small piece». I said, «I think you should do the right thing for the customer and at least make an attempt to find it». They did find it, but said, «You may not want to come back if you are going to complain like this». I really didn’t think I was complaining, but rather asking them to do the right thing and TRY to find the part. Upon arriving at home, I realized another part was missing, and when I tried to call them to ask if they could look for that one, the # is disconnected and no # can be found. The ironic thing about it was while I was having this discussion with the staff TWO other people had just experienced the SAME issue. No one was yelling at the staff, nor getting agitated, just asking for them to do the right thing.
Oddly enough, my husband had taken his car there (I hadn’t known this until now) earlier in the week and had some of the door trim come off. They said they weren’t liable and would take his card and have one of the owner’s contact him. No one has done so yet.
I wish I would have read the reviews first before I went. I have found so many negative reviews on this place since I’ve been home (searching for the phone #).
I don’t care if it is inexpensive, or if their vacuums are free, if your vehicle gets damaged they don’t even try to do the right thing.
I do also agree that they pull the car behind you in way too close. I was afraid she was going to hit me, luckily we didn’t have an accident!

As others have noted, they seem to pack cars closely enough to be concerning.
Nice stop on the way to the office, after hitting Starbucks, relax and sip my coffee, if it’s a commuting kind of day.
Not touchless. Do offer some exterior detailing services that might be worthwhile. Seem to be cheaper than the guys down the street in Wheaton.

Finally… the weather has broken slightly.
I had the perfect opportunity to get my car washed without worrying
any damage would be done due to freezing water!
I knew Route 38 had a $ 3 deal, but for just 2 $ more you get the ‘Express Wax’ which includes well, the obvious, an express wax but also a cleaning of the wheels and underneath the car.
Awesome!
The man doing my transaction was nice. He offered me an upgrade politely but I declined.
One downside was the man telling me to put my car into neutral when I was all set to go.
I couldn’t understand what he was saying because his english was so broken. Obviously I have been to car washes before so I knew I eventually had to go into neutral, but who knows if there was something different about this place? So I switched my car into neutral and off I went.
Nothing seemed out of the ordinary while inside the actual car wash, and when I got out my car was so sparkly and clean it was such a relief after the winter we have had. I will definitely be returning to get my car washed here!

Quick, efficient, and economical. What more could you ask for at a car wash? This isn’t Platinum car wash but you know what, it’s darn near close and the price is more attractive if you ask me.
Typically you can get a deal on the pricier washes so don’t be afraid to ask what the deals of the day are here.
The staff is helpful and attentive and knows their product and what will be best for your car.
It’s usually pretty full but they pound cars out like nobody’s business so you usually can be through the wash in under 10 minutes and then shimmy over to vacuum out your interior which might I add is no charge with a car wash. Why not take advantage of that while you’re there?

Stay away… worker directed car into my car while I was in the carwash. I used to really like this place. It was cheap and quick and good. But the attendant really ruined it for me. I was pulling my car in for the wash and was surprised how the attendant kept directing me to pull forward when I knew there wasn’t enough room between me and the car in front of me. I thought to myself how this would be really bad if someone just watched the attendant and didn’t pay attention to how close they really were. Of course my car started and the attendant did the same thing to the car behind me. However, the driver trusted the attendant and hit my car. Luckily it doesn’t look damaged but I can’t go back to a place that directs people to bump into my car.
I really used to like this car wash too…

$ 3 car wash and free vacuums. A deal indeed.