Happiness is Pets

One of the worst pet store I’ve gone to! Not only did I not get greeted but the two employees didn’t care to approach us to see if we were interested in the dog. Their black lab was on the ground with a cute fence set up and had peed all over the floor. Not a big deal it’s a pet store but he decided to poop so I went to the employee to tell her. And she responded Rudly by saying all dogs have to go to the bathroom. I told her I understood that and I just didn’t want him to step in or eat it since puppies love that. She simply picked it up with a paper towel and tossed it out and moved on with her day. My first problem with that was she didn’t even sanitize the floor since it is feces and that how they get sick but she also left the pee on the floor and there was no way she didn’t notice since it was a large puddle. The two employees were assembling crates and never asked if we needed help. I’m assuming it had to due with my boyfriend and I are in our early 20s that probably figured we weren’t serious customers but ended up buying a pug from furry babies that same day. So glad we went there because the staff is friendly and knowledgable. Hopefully this will help you find the prefect pet store!

Terrible place! It smells like death and employees aren’t friendly at all! Please adopt and don’t buy puppies from this place because they come from puppy mills or as they told me (a private breeder) I hope Unilocal doesn’t delete my review again just because the business didn’t like that I stated the fact their puppies come from mills.

Absolutely awful, I can’t even give this place 1 star. This is an expensive puppy Mill. These poor pure breed puppies are so poorly breed. We bought a Great Dane puppy 2 years ago from these terrible people. The puppies are taken away from their mother way to early. Then transported to warehouse and stay in a small cage until an order is place for a particular breed of pup then they arm shipped to these stores. Still separated from social contact with other pups. Inbreeding!!!
My poor Dane has one eye smaller then the other. I confronted the employees, they told me was cherry eye. The vet that checked him out put that on his paperwork. I knew they were lying his eyeball didn’t fill his orbital. It was pretty obvious but he was gorgeous and sweet. So he ended up be a expensive rescue. As I see it.
Lies all lies. Now my poor dog is on 2 meds for anxiety, OCD, ADHD and dominate issue.
He was suppose to be a companion for my 4 boys and a helper for my handicapped son. But he can’t relax at all to concentrate or chill out. Barfs, barks, and yawns excessively. Is terrified of everything and makes vet visits impossible. Spent 7k in 2 years on my dog.

First walking through the door, I wish I had a GAS MASK. The place smelt HORRIBLE!
I honestly had to hold me sleeve over my nose the entire time.
My girlfriend insisted on staying, so I had to put up with the smell.
She wanted to see a dog, the older lady with really bad makeup informed her that she couldn’t. She rolled her eyes and walked away.
The puppies are adorable. But that’s obvious. What puppy isn’t adorable.
Customer service and cleanliness sucked.
Never returning.
Ever.

Horrible location. The people working there didn’t greet us as we walked in and other than a family already playing with a dog we were the only other customers in there. Once we decided which dog we wanted to interact with we had to locate the manager and ask since no other employee could help us, we asked and they said what to ask the manager. Once we found the manager and asked to see the puppy she immediately asked us if we were going to purchase one today or if we just wanted to play with the dog. We informed her that we were shopping around and wanted to see the female Rottweiler. She made an ugly face and pointed to the Rottweiler that was already out with the previous family that had just left. We said ok that’s fine but we were interested in this specific dog, but she just walked away to the back room…
So we approached the other dog and found that it had peed on the floor and actually saw it roll in its pee. We told the rude employee that this dog had peed on the floor and had rolled in it. I am serious that he just told us that we have to play with this one and we were not allowed to interact with the clean one… … When I asked why he said that since we aren’t buying a dog that we can play with the dogs. I asked him how they expected to have people purchase dogs if the customer isn’t allowed to shop around and interact with the puppies that they wanted. Not all puppies are the same.
This place is ridiculous and not friendly at all. The rude employee actually forced a chuckle out as we walked away. Disgusting employees. The only upside was the cute puppies, that we weren’t allowed to interact with… Go figure.
I recommend people go to the other locations. Not this one.
Response to manager comment:
It is funny how the «manager» of this location all of a sudden decides to act like they were civil during the situation. However she didn’t mention that the puppy was covered in its own filth and they still were forcing us to only see that puppy. Although we were the only people in the store and it was barley 12 in the afternoon…
Excuses don’t fix your issues and your lack of managerial skills. In a store with more than 20 puppies inside cages and out on the floor they couldn’t be bothered to let us see one Rottweiler puppy. I mean really? Do not attempt to act as if you were the «victims» being verbally «abused», you need to take responsibility for your inadequacies and for your employees lack of customer service.
Any one would be upset if they were being told they can only interact with a puppy covered in urine.
I’m sure you wouldn’t want to play with that puppy, or would you? If that’s the case then you have more problems than I thought.
Next time what you should do is explain to the customer why they can’t see a certain puppy instead of blowing them off and running to the back room…
And then trying to save yourself on a Unilocal review? Ha! If you don’t like feedback or the truth then don’t read these reviews.

This place is very clean and neat. The manger was very nice and helpful. The only reason why I am not giving 5 stars is because we weren’t greeted by the employees when we walked in.

I gone to the one at Arlington Heights before for a puppy and had a great experience along time ago which why I chose to go back to them and visited there Lombard store and got a little puppy and my happiness went straight to: I was very dissatisfied with how the pup was sick, and took it to vet, when I try to contact the store, one was available to answer my call, and I was at my breaking point, and had to contact another store just let them know about my pup problem and I finally the got my message to them so when the Lombard store call me I thought it was to talk nooooooo it wasn’t the employee Tanya that sold me the puppy in the first place treat me like I was a liar and I need to stay quite about what was going on to tell me off and hang up on me .but I’m glad I didn’t stay quiet becuase the owner call me and was a genuinely good person and heard me out and apologize for his employee behavior and completely understood why I was up set. He explained his practices on how he feels about pets and on his business and talk to me like a person .I believe that anyone that will go to that extent and care so much about his puppies, definitely deserves my business he even care how my other pet was doing, sometimes we review places and forget that employees don’t speak for owner and their views, that employee didn’t care enough to respect me as a person, but he did and I say thank you. My star are for the owner on how he handled my grievances and heard me out. and the manager at Arlington Heights.

Tanya (Tonya?) was great. She is the sweet lady with 5 kids.
Of all the shops we went to, she was the only one who did not act like a used car sales person, was attentive, nice, and fun.
I loved how she kissed a Maltese dog as she picked the puppy. Never saw a person in a pet shop who appeared caring.
Reasonable selection. We were given ample time and were not rushed. We did not buy there but this lady was sweet enough to warrant a 4 star.

We purchased our Westie, Boo in April 2009. We instantly loved him but he came to us with a severe case of kennel cough. After numerous trips to the vet they still not get it under control. After 6 months,. We went our own route and used cough syrup which finally relieved these symptoms. However, this was just the start of our problems. Boo has never been right since the get go. He constantly vomited and had bouts of lethargy. After quite a few visits to the vets and numerous tests the came to the conclusion he has a Liver shunt and stones. Both a genetic defect. So, after surgery which was quite expensive he is finally being the dog he should be. So bottom line to this review is BEWARE with doing this business with this puppy mill retailer. That is of course you don’t mind paying $ 10,000.00 for a dog like we ended up doing

I have to say I get a lot of negative looks and rude comments when I tell people that I got my husky there. When asked why it’s because I support «puppy mills» and «mistreatment». While the latter MAY be true, a life is a life and if that life IS INDEED being mistreated then I feel like I’m doing the right thing even more so by providing that puppy with a better life.
That aside: they were extremely helpful and kind when I was deciding. Trinity now has all her shots and I’ve done fecal exams and blood work and she’s 100% healthy. There’s nothing to complain about on that level.
The negative and only reason for 4 stars instead of higher, which may not be fair on my behalf, but it’s my review so deal with it. I feel like they *may have* mistreated her while she was there. If you grab my pup anywhere near her neck, scruff or collar, she screams like she’s terrified something bad is going to happen. She’s also VERY afraid of bathtubs. Has no issue with water and jumping in a lake but trying to put her in a bathtub the first few times you would have sworn I was really hurting her. My neighbors knocked on my door asking if everything was ok.
Again though, it’s speculation and possibly QUITE unfair of me. Huskies are very temperamental and vocal so maybe that’s it. It’s just not consistent with her personality on almost everything else we do together.
My parents got a baby lab there a couple of years ago and she’s doing awesome as well and they didn’t have any of the minor behavioral complications I have had.

Do not get your dog at this place!
I would have never thought anything bad about this place until I got my dog from there. I wish I did the research and found out earlier where they get their dogs from and now we feel like we have been ripped off. We paid over a $ 1000 for a German Shepherd puppy that looked adorable. I had no idea what puppy mills are, and how of a problem they are in a dog breeding world. These are sick people and I am very disappointed that «Happiness is pets» get their cute puppies from these puppy mills. Of course no one would think anything so negative about such adorable puppies.
I started being suspicious about this place because our dog started looking not like a purebred German Shepherd, we were waiting for the papers for over a month and when we finally got them the dog is not registered with a reputable registry. When we did more research about America’s Pet Registry, Inc. (APRI) they are famous for being a puppy mill registry. So here you go, now we can only guess what breed our dog is and in what an awful conditions it was bred. When you purchase a pet for over a $ 1000 you are investing in a breed and the qualities of the breed. Now we are unsure what qualities if any our dog will have as a German Shepherd and what other problems we are going to face in the future.
I am not giving my dog away, because we already fell in love with her, and she’s part of our family, but I feel greatly disappointed in what these people are doing. This is a bad business and please don’t be as naïve as I was and do your research. Do not support puppy mills!

My puppy sheds excessively even tho they said that he shouldn’t shed! I mean I understand that all dogs do, but not so much. Could we say bad genetics? I will give my puppy 5 stars, but the stores deserves none.

In March 2011 I purchased an adorable rottweiler puppy from the Lombard Happiness is pets. Before we left the store My husband and I noticed he was rotating his hip while he walked. when we questioned this the employee told us he had no traction on the tiled floor and once he was on a better surface would walk fine. Throughout the week Oliver was treated for worms and kennel cough at the vet. As time went on Oliver seemed to be very clumsy but being a fast growing pup we thought he would grow out of that. Every now and then we would see him rotate his hip like he did in the store. when he was 6 months old Oliver’s started dragging his feet and knuckling his front paws when he walked so his hips and spine were x rayed but nothing was found by the time he turned one Oliver was falling for no reason, So we went for a second opinion and a ct scan was done, but the images were unclear as to what was causing the problem. In February 2012 Oliver was referred to a specialty center where he went through more tests a MRI was performed showing a very inflamed spinal cord and possible spinal tumor, which was a result of the clumsiness. Oliver was put on steriods to help with the inlamation, but with in a week Oliver suffered asperated pneumonia and could no longer walk. Oliver had to be put to sleep at 13 months old. Happiness is pets was contacted and sent us a check for the full refund of the dog, fees and all. But you have to wonder what kind of conditions are these poor dogs coming from. I blame the so called breeder and Happiness is Pets for keeping them in business. I would never buy from Happiness is pets again.

Say what you will about getting a puppy from «places like this», but my experience was a great one. Bottom line is these puppies are alive and exist — regardless of where they came from — and need loving homes just as much as the ones at your local shelter do.
The place was immaculate and the cages were spotless. It didn’t stink of stale urine as some of these places do, nor did it smell like «urine covered up by lots of bleach or chemicals». The employees were infinitely patient and very pleasant as girlspawn and I sat in a little pen for a few hours with the most adorable Shih-​Tzu/​Pekingnese puppy, deciding if the instant love we had for her was going to be worth the chaos our home was going to have to endure once we brought her home.
Yes, that love was worth it.
We DID have to use the free vet check-​up within the first week due to a slight ear infection, but other than that, our little furry bundle of joy was very healthy. The breeder’s info is provided on paper, up to you what you do with that info. All shots were up-​to-​date, there were no sniffles or runny eyes or anything questionable. Our puppy was happy, energetic, and rarin’ to go home.
It’s been three months since that day, and there are no regrets. A few spots on the carpet, a chewed up bedpost, and two pissed off cats maybe, but no regrets.
The mandatory microchip reassures me (a little) that she’ll be able to find her way home, should those devious cats lure her outside somehow. I’ve heard them conspiring.