H & M

they forgot to take a sale sticker off of a sweater and when i went to buy it would not give me the sale price even though it was their fault. they said that they could on the small but not the exact same sweater in a large. horrible customer service. should have just bought it then exchanged it for the large. never shopping here again. you lost a loyal customer over ten dollars. good job.

European H&M’s are wonderful, Chicagoland H&M’s, not so much. H&M had their grand opening at Yorktown this weekend. Across from Forever 21, the conglomerate built another huge store a few miles from the huge sister store in Oak Brook. Oh well, I guess they want to capture every access dime a teen has for discretionary purchases. Problem is, H&M forgot to hire employees to walk around and either entice or help the customers. In this humongous store, there were a grand total of 2 employees, both of whom were at the checkout desk to ring up purchases. There was a DJ spinning tunes at the front of the store, but it’s not like he was going to lift a dress off a rack that a 5’5 person couldn’t reach without holding a loose hanger in hand while jumping at the high rack to disengage the dress I wanted from its hanger on the high rack. One would think that someone would have came by to see what was going on, but no — the only 2 employees working at H&M were at the register. Shoppers were scurrying around the store looking for the few racks with $ 5 and $ 7 special sale items for this weekend.
While I did my makeshift bow & arrow trick to get the dress high on the rack, I was becoming unnerved by a loud buzzing sound that didn’t seem to take a breather. Buzzing along nonstop from the time I got to the store until I saw where all the noise came from — the sensors on the clothing and accessories. Every single time an employee takes off a sensor, the contraption beeps, and beeps and beeps. I guess it’s a novel idea to keep the necessity of employees at a minimum, deter shoplifting and they don’t have to hire a security staff since the sound of the foghorn style sensors will let the 2 employees know if anyone is trying to walk out with some merchandise before seeing 1 of the 2 employees, first.
When I finally got up to 1 of the infamous 2 employees, I had to remind her of this weekends offer — $ 10 off of $ 50 or more. Apparently, if I didn’t say something, I wouldn’t have received the deal that was for everyone, yet there wasn’t a single sign in the store saying such. Only the email sent a few days prior.
Personally, I’d rather head over to Von Maur when in Yorktown. I like the fact that they have faith in the abilities of human beings; whereas, H&M apparently doesn’t.