Dick’s Sporting Goods

Tomei was a great help when I asked her about good leggings for walk/​run and yoga. I was introduced to brands I have never thought about trying but was recommended based on my needs. She has great product knowledge, professional, and provided great customer service! Good job Tomei!

This is one of the best Dicks Sports in the suburbs. The selection is huge and they always have lots of help around. My favorite womens lines Calia and Lucy have a big display area here as well.
I live half way between this store and the Geneva commons store and the selection is much better here but I never find as much sales racks since it is a much busier store. I usually find something I like in store but not in my size.
I always love the fact that i earn tons of points for the scorecard just from walking 10,000 steps a day with my fitbit linked to the dicks app. It really does add up for savings.

1 star for not having what I need in store or online.
5 stars for the wonderful guy trying very hard to help me find what I needed.
Average 3 stars.

For being such a big store, there’s not much selection on wrestling gear, they only had one pair of wrestling shoes and they only keep them in the back … They have a ton of selection for golf… The sales floor people are nice but not very knowledgeable about the sporting goods that they sell… Huge parking lot, great location, fast check-​out.

Truly unbelievable, I’ve never worked so hard to be a customer. Sale on Reebok leggings — buy one get one 50% off. However, they only had 1 in my size. So at checkout, when asked if I found everything okay, I said no, could you order my size for me online? Oh, you can do that for yourself, and you’ll still get the same price. So not true! I went home and went to the website where I found the price is higher. I called the help desk and was told I’d have to contact the Dicks in Lombard and have them call corporate to share the promotion code. What? They told me to call you! No one wants to help nor is anyone empowered. Can’t believe I asked for help at the store and now I’m getting the run around. I spent over $ 200 today and that’s the thanks I get. I have a hunch I can find other stores who would be happy to get my business.

First time at this store. Service was unbelievably awful! Staff completely ignored me — passed at least 10 employees trying to find what I needed and not one asked if they could help or even made eye contact. Several were playing with the equipment and chatting with one another. I was really astounded by the deplorable lack of customer concern. I will never go back to this store!

Poor customer service: After waiting in line and spending over $ 100 on a few items, I wanted to order something in a size not currently in the store. I was sent to a different register to wait. And wait. And wait. Although there were several people working registers, and a few just standing around behind them, none of them came to help or even paid attention to me. I finally left and will find the item elsewhere. All cashiers should be able to look up items and place orders.

Huge store. Service was good. Found everything I needed.

This place is huge, but bigger is not better. The selection of various things (depending on what you’re shopping for) is not good because the store is very picked over. I was looking for small football linebacker gloves (that I wasn’t going to use for football so I took a look at other gloves as well) and it was SO picked over. I’d rather go to the sports authority.

I have no beef with this location. This place is HUGE-​if you’re looking for something specific, chances are you will find it here. I was in the market for a weightlifting belt and a knee brace. One of the employees, Arthur, took the time to find the right knee brace for me. And get this-​it wasn’t the most expensive one! He let me try on a variety of braces and told me which ones are best for which knee ailments. You can definitely get a lot of these items cheaper on the internet, but I figure the premium is worth it when it comes with this type of service. Overall, I am pleased with this location and will probably be back.

Second time here and not very minority friendly in the firearm department these people need to get educated I am a lifetime NRA member, at this place I do not feel they treat minorities the same. As an avid gun rights advocate I ask all NRA members to avoid Dicks as gun rights are for all law abiding citizens.

Visited Dick’s on christmas eve for some last minute shopping. The customer service was great — two different associates asked if I needed help finding anything and I was able to find the items I was looking for and make it quickly to the checkout. Although the store was packed and there was a long line, the line for registers was well organized and moved quickly along. The store manager even came by passing out water to those of us waiting in line. Overall great and fast shopping experience

Be better if they located the outdoors stuff closer to the door. Maybe that’s to encourage me to buy athletic gear for the hike. 3 stars is really 5 since how excited could I really be about this place anyway?

I bought a very nice golf club here as a gift for my significant other, I appreciated the help I got from the staff member. I did not, however, appreciate the comments and assumptions he made about me golfing based on my gender. I got «stand there and look pretty» and «don’t expect to be as good as the guys» comments. I don’t feel as though I was treated poorly because I am a female, but I did feel that the sexist comments made to me were very insulting and unnecessary. The staff member was very nice, but I don’t think he realized how his words were coming across. That was very disappointing.

Great selection of authentic hawks jerseys at a good price. Ask for Theresa, Danny or Nancy as they are are all helpful and awesome people all around! This is a huge store so getting lost is pretty dang easy in here. I was surprised they had jerseys in my size around playoff time! I’ll be back for tents for summer.

If you know me, or hell, just look at me, you will know that the only sports I typically partake in are the ones I can watch from my recliner and Lord knows a trip to Best Buy is more likely up my alley, but on this particular day, we were on a mission to find some Blackhawks gear for a gift and our path brought us to Dick’s in Lombard.
On a Friday night, when I would think staff at any retail store would be just about all out of energy and patience for people, we walked in to find some of the friendliest customer service staff members I have encountered in years!
I JUST threw away the receipt, but I want to say it was Ron and manager Stacy?, working the counter and let me tell you that these folks are happy, enjoy their job and show they appreciate the customer! THANK YOU for bringing a smile to my face, guys! When you work retail, I realize that dealing with customers can be a pain in ass, but you guys certainly showed me that you have it under control at Dick’s.
Granted, you may pay a little more at a store like Dick’s but you can pretty much always find what you need here. They often have sales and mail out coupons to help you save dough so you can spend it on your sports and fitness related hobbies and memberships.
I was in a good mood when I arrived here so perhaps that’s why I enjoyed my trip to Dick’s so much but either way, keep doing what you do!
I’ll be back!

Sporty spice, I am not… but I got guilted into participating in gift giving for the holidays this year and because my giftee is trying their hand at athleticism, Dicks seemed like the perfect place to go.
Or at least it was convenient enough from where I already was + Nordstrom Rack had a super disappointing selection of discounted sport goods, so off to Dicks for (unfortunately) full-​priced items I went.
I think judging a store around the holidays is a little unfair, but I’ve had to come back here twice for my gift because I accidentally bought the wrong size the first time and had to come back, wait in the snake-​ing line and to an exchange… which was actually pretty painless once you do get through the Six Flags-​esque wait in line.
For women’s running gear, I’ve never seen anywhere with a better selection. Not even at stores dedicated entirely to running. I was able to find what I need with the help of a their staff (there was never any shortage of folks offering to help) and get out quicker than expected.
I paid a premium for what I got, for sure, but it’s worth noting that they offered a wide range of prices for running shoes so you could find something no matter your budget in that department. Work out clothing, on the other hand, was insane. Like, I could totally could have book round-​trip tickets to Ft Lauderdale for what a f*cking fleece (that was on sale) cost me, but part of my goal in coming here was to get out as quickly as possible with a gift and I accomplished that… I did it a premium, but it’s done and I don’t have to think about gifts or sports for at least 365 more days. Priceless.

I never know what my experience will be at Dick’s. Many is the time I’ve wandered about the store without seeing staff. I recall one visit where I searched the entire first floor for staff to assist me and found no one. At other times, weekends usually, staff have found me or my husband and offered help.
When you do find staff, the level of help you receive varies too. Some have knowledge of sport/​fitness and the corresponding merchandise while others do not. I recall one staff member who argued with me about the name of a specific item for which I was searching. I requested the item by brand name and the employee insisted that I was incorrect and surely meant something else. The truth of the matter is that the employee was not familiar with the brand and Dick’s did not carry it. It’s fine that the employee had not heard of the item — you can’t know everything — but for an employee to repeatedly tell me I am wrong rather than investigate and learn the brand is one Dick’s does not carry is poor customer service.
I’ve come to Dick’s expecting a greater selection because the store is vast. It is such a nice looking store; open & airy, well lit, tidy, well-​stocked, and feels upscale. However I’m not sure that within certain departments Dick’s selection is any deeper than Sports Authority or REI. Perhaps it depends on what one needs. That isn’t to say that I don’t buy things from Dick’s, I do.
I have not been successful finding short/​petite (full length) workout apparel at Dick’s. Invariably the sales associate suggests shorts or crops … as if in 50 years of living the thought of wearing something other than full length gear has never once occurred to me!
By the way, the dressing room (s) are almost as big as some studio apartments. Almost.
So my feelings about Dick’s are mixed. It’s an attractive store to browse. Parking is easy. The location is convenient. Depth of selection depends on what you are seeking. Service is more miss than hit. I can neither fully recommend Dick’s nor advise you to stay away.

This Dicks is very organized with a large selection of EVERYTHING! I just wanted to make a good note about this store, and mention that I found the exact same swimsuit here that was at REI for $ 15 more dollars! Great prices on swimwear.
Lot’s of cool clothes and large selection of other sports gear; pretty much everything you would expect from a typical Dick’s Sporting Goods.

This is a really good location. Nice selection, immaculate floors, well-​lit with helpful AND knowledgeable staff.
I like it.