1-Hour Cleaners

Stay away from One Hour Cleaners on Main & Madison in Lombard. Took a formal dress in for a half inch hem. Asked how much to hem, owner said he’d have to check with his wife so I left my number and the dress with him. Got a phone call to pick it up today. The bill was $ 185.00 for a hem. WTF! I asked him why’s it so expensive and why didn’t he call before doing the work? He needs to disclose his fees! He said he didn’t understand what I was saying. I went home to get my husband. He put his son on the phone. I explained and he understood and said we’d have to work the bill out with the owner. I asked what do you charge for a normal hem? He said $ 25. He kept saying this was a double layer hem (which I get) and showed me the fabric taken off as 37 feet. I said that’s not the point. How would a customer know that it would cost that much if you don’t tell us? I’d have NOT dropped it off there or would have gotten higher heel shoes for my daughter and skip the hem as it’s costing more than she paid for the dress! Hubby said we won’t be paying more than $ 100 and that’s highway robbery! Owner didn’t understand. Spoke to the son again and paid $ 100. Then the owner told us «You not talk to customers about this!» We smiled and left. Putting this place on blast. Stay away from them & their shady practices!

I had a pair of jeans shorted here. It took about 3 days, which was okay for me. The pants were shortened to the correct length, however, the hem on the legs is sloppy – not quite straight all the way around. It was $ 11 for 1 pair which seems a little high. They got the job done, but I am looking for a different place for my next alteration. Details matter to me.