Loma Linda Urgent Care Center

I went to this place today and got there right at when they opened, 9am. You know what time they let me in the exam room? 2:30pm. Here is the kicker. On the wall behind the registration booth there is a sign that says that they tend patients based on their «urgency» rather than in the order that they arrived. I pondered on that a bit. If you are going to the urgent care as opposed to ER, then your condition is not «that» urgent because if it was, you would not be in the urgent care, you would be in the ER. So, by the virtue of the fact that you chose to go to urgent care, you are not in a dire situation. That means just about everyone who visits urgent care pretty much has similar «urgency» on their health condition. When I was waiting to be called in, it was for my daughter, I saw several people who came very late but were admitted to the exam room right away. You know what was the common denominator? They were all in wheelchair. So, I guess for this urgent care, if you are in a wheelchair, then you must be «extremely urgent!» I carefully observed all those patients who came in wheelchair and they didn’t seem so «urgent» that they had to bypass all of us who were waiting from 9am. Also, if I have to wait 5 to 6 hours just to see the doctor for 3 minutes, what kind of «medical» system is that? And they have the guts to have a poster that says «treatment in a timely manner is one of the most important aspects in treating patients»? What timely manner? When we finally got into the exam room, I kindly said to the nurse that it was a very long wait and this nurse, she said, «you should have been here to see yesterday. We had a record showing of patients, over 140 here.» Now, what was that suppose to mean? I took it as, «you should be thankful that it only took us 5 hours to see you. If you were here yesterday, it would have been longer. So, shut up and be thankful» Really? I chose this place only because this is the only place with Children’s hospital around this area and my daughter needs special attention. I come to pediatric specialty clinic associated with Loma Linda Hospital for my daughter so I thought coming to this urgent care would make it easier since they are all part of one Loma Linda hospital. WRONG!!! This was the worst ever. Never coming here again. If anyone out there is looking to choosing this urgent care, avoid this place at all cost!!! Go to some other local urgent care. I find them much more accessible, quick, and nicer.
Loma Linda Urgent Care… WOW!!! You should win an award for the most horrible medical provider of all time category.

One of the worst places to come, I feel like they purposely make you wait 5hr. So that people either won’t come or just leave before they are seen. Avoid it if at all possible.

I recently had a good experience at this urgent care. All of the staff that I dealt with were very friendly, helpful, & patient with me; for that, I recommend this u.c.
The only downfall that I noticed was the wait time. I got in pretty quickly because I was deemed an emergency; however, when I arrived, the line to sign in was pretty long considering they had not even opened yet. They put up a sign indicating the wait time would be 2 – 3 hours as soon as they opened. So, if your ailment isn’t very serious & you have the insurance to do so, you’d be better off going to a different place.

It’s faster then the ER but it is 3 – 4 hour wait though nice service too all professional people as well.

This hospital has the worst wait time. They won’t see you unless you’re dying or dead, go somewhere else unless you want that.

This place should be avoided! Horrible wait times. We always walk out of their doors 5+ hours later. No where to sit except a tiny wait room. Once you get called back you will still wait for over an hour to be seen by a Dr.

Horrible horrible horrible. By far the worst urgent care I have ever been to. I been here for 2 hours, they said I would be next and I’ve seen 2 people get called ahead of me, and they jus called another one. If I was able to I would rate this with zero stars

SLOW. Waiting is at least 5 hours. The fever i came in with only rose while being here!

Hate it! The service is super slow they always keep me waiting for like five hours. Than when they finally do call me they keep waiting even longer in the doctors office! I’ve never been so impatient before in my life.

Never had a good experience here. I’ve been turned away because the radiology staff had left at 10 and I’ve been there since 7pm and didn’t see me until 945pm. They didn’t do blood work as it would keep staff in overtime. Tried to send me to the e. r and it was a 13 hour wait. I went home in pain and miserable. My husband hasn’t had any better experiences. They treat there patients like crap and they talk about you when they think you can’t hear. Can’t stand going here but as a employee of Loma Linda with risk management insurance they only cover services at Llu. Sucks!

I wish I could give this place 0 stars we been here since 3:50 pm its now 6:36pm and we have not been seen my daughter is 2yrs old history of asthma has a really bad cough were she can’t catch her breath and is wheezing and I’ve told the medical staff already and they still don’t care this place has no compassion for there patients I definitely will not be coming back EVER!!! Oh and there fast track is there more like never get seen track

Great all around care and service today!!! My spouse inadvertently left an electronic device in the patient care area. We arrived home and «Laura» had called to let us know that the device had been discovered and was secured in urgent care. Upon my return to retrieve the device, «Ruben» was very gracious as he returned the device from locked/​secured quarters.
What a wonderful experience, while also facing health care issues. Bless the entire staff here at LLU-​Urgent Care (East Campus)!!! Thank you very much.

If you enjoy spending $ 300.00 for a visit and then on top of that another $ 300.00 a minute to the attending Doctor than this is the place for you! I have learned my lesson. I had a sty that I could not get to go away. I wasn’t near my home and called my insurance to find a urgent care near my location that was in network. Loma Linda urgent Care Center was where I was directed. I knew it would be more costly than a regular Doctor visit due to the fact it was an urgent care, but I had no idea it would cost me over $ 600.00 for a 1 minute Doctor visit. No joke, I was literally with the Doctor for only one minute and his charge alone was $ 320.00. I was checked in, asked a bunch of stupid questions, had my vitals taken and then sat in a small waiting area. I waited there about 30 minutes before the Doctor came over, looked in my eye and said, «yes, you do have a sty». He wrote me a prescription and I was on my way. I had no idea I had just spent over $ 600.00. If you do not have an extreme emergency and you pay your own bills DO NOT USE this urgent care. Wait it out and see your regular Doctor or go somewhere else. This place is a HUGE rip off. Not only that, when I tried calling billing about this ridiculous charge, I was told there was nothing they could do that I should check with my insurance to find out why they didn’t pay more of it. My insurance isn’t to blame here, I simply had not met my deductible for the year. I’m not complaining about paying my bills, I’m complaining about being ripped off!!! Not only that, but after being on hold with billing for 57 minutes a recording came on said they where having technical issues and my call was ended. When I called back the next day, I actually got through to a live person, but that call was also dropped in the middle of her telling me there was nothing she could do. Never did I get a call back.

There was a long wait, but that’s to be expected at most urgent care clinics (at least in my experience). The people were very nice, despite being extremely busy. It is a real trick to find employees that will treat patients so well when it is obviously a stressful environment for them. Hopefully I don’t have to go back, but if I do, I know they will take good care of me.

Re: BAD urgent care residents!!!
Why are these younger doctors so afraid to prescribe antibiotics?
Tell me that I have something «viral»?
Get over the counter meds and rest?
I know my body better than you!
The only reason you don’t get one star is because your attending saved your asses.
He diagnosed me with a BACTERIAL infection and wrote me up for Z-​pak.
Go back to school! Or take your pretentious «wholistic» philosophy and work for a chiropractor.
Better yet, follow suit with your attendings.
LLUMC is supposed to be a real hospital with real doctors.
(This message applies to the younger NPs and PAs, as well.)

Terrible!!! The worst clinic I’ve ever been to. I waited for so long and then once I was seen, it took the Dr. 30 more minutes to give me my prescription. People come there because they don’t feel good. Please be more respectful of that! I wont be back and I am an employee of Loma Linda!!!

If I can, I would give 0 star to this urgent care. They charged me $ 680 by doing nothing except taking the vitals and giving some papers to instruct how to take care of myself when getting cold, which I can google easily online.
I don’t recommend anyone, who doesn’t have money to burn, to go visit Loma Linda Urgent Care.

I really don’t understand why this urgent care has bad reviews. I see a lot of reviews that have to do with insurance or cost/​payments. Sorry, that’s YOUR responsibility to know what your insurance covers and what you are paying for.
With that said…
My experience was a good one. Today was my fist time here (daughter hurt her ankle) all the staff were very friendly and welcoming. The wait was okay…2 hours total (NOT BAD) Saw nurse, then they took x-rays…doctor was nice and to the point. She took her time and explained everything and I even asked a few questions. This will be my new urgent care center… hopefully I wont have to come too often. This place isn’t bad at all and especially how the people on here review it… because they feel ripped off. Beats St. Bernardine’s urgent care!

DO NOT come to this urgent care! If we could give it zero stars, we would. This urgent care claims to love its customers in the name of Jesus, and this claim is VERY different from what we experienced. If you want to get robbed, come here. If you want to spend $ 1,100 to go to urgent care, then come here, by all means!
My husband split his forehead on New Year’s day, when most other urgent cares are closed. All we wanted to know is if my husband needed stitches, since the wound was somewhat deep. We checked in, paid $ 142 (not cheap), and the PA said he in fact did not need stitches. He asked my husband if he wanted to have the wound glued just in case, and my husband said «not if it is going to cost me more money», to which the PA said it would not. A nurse came in to clean it before the PA glued it, and again, my husband said «is this cleaning going to cost any more than what I’ve already paid?», to which she said «no.» So they cleaned and glued the wound and we went on our merry way, having had a good experience. Initially.
Three or four weeks later, we received a $ 900+ Loma Linda ER bill. Yes, I said a NINE HUNDRED DOLLAR Emergency room bill. $ 981.59 to be exact. This is absolutely ludicrous, considering that we went in just to see if my husband needed stitches.
We immediately contacted the hospital, and after being treated rudely by the billing department, we were passed off with an «we can’t do anything about this» explanation to the customer relations department. They told us that they had placed our account/​bill on hold/​freeze so that we would not be sent to collections while we were trying to negotiate this. After eight months of no progress and back-​and-​forth, Loma Linda sends us a letter that after much deliberation, yes, we ARE on the line to pay the $ 981.59 ER bill. The letter is, as every one from them is, «Our mission: to continue the teaching and healing ministry of Jesus Christ». Well, as fellow Christians, Loma Linda is setting a HORRIBLE example of what «believers» are — they were rude to us, would not show an ounce of grace, and couldn’t seem to comprehend that we were (still are) in disbelief about the whole situation.
To add injury to insult, Loma Linda sent our bill to collections without even telling us. It turns out the «hold» they had placed on our account was for two weeks only, which they never told us!
Needless to say, we will never, ever come to this urgent care again.

I’m giving it 5 stars bc it’s really like a mini hospital. You get there, check in and based on the urgency ur called into the back. I’ve never waited more then 30 mins and I’ve been there 3 separate times.
They def get u whatever help you need.