Lowe’s Home Improvement

Always loved going to Lowe’s. Even as a little girl I remember going here with my Dad and ready to get the materials for our projects.
Such great variety on all things for the home. Whether it’s do it yourself projects or gardening, if you have the idea they for sure have the supplies you need to help bring your creation to life.
The staff here are great too! They are every where and ready to help you with any questions you need.
They even walk with you to the right place in order to help find what you are looking for.
Love it here and there are so many projects in the world that this place has it all.
Happy building and creating!!!
Toodles~ Mae

If… you can find what you are looking for and you can take it home with you– you might stand a chance at lowes. If not… there floor models DON’T match their inventory and they don’t give a darn. Ran into trouble with security door not matching floor model and their installation was lowse ee. Bought linoleum from them and they messed up the order 6 times!!! The installer however did a good job. Big company… they don’t care about you!!! Good NASCAR race team– crummy store.

Bought three appliance from Lowe’s and within a years time had to have them repaired.
Stove Kitchen aid the oven door locked, washer drum had to be replaced, Frigidaire Refrigerator ice make repaired, freezer repaired, door won’t shut without giving it a good shove. Is there such thing as a lemon law for appliance???

Used to love this store. Not so much now… past 3 times that I have been, no registers open! Self serve only, which is ok if you do not have heavy, bulky, awkward items that need to be scanned. Poor employee was running around to each self serve kiosk trying to help out… Lowe’s…maybe you should work on your staffing. Until then, Home Depot here we come

Disappointing experience at your Lodi, CA store due to self checkout, poor use of staff, and other asinine anti customer policies put in place by corporate types that have likely never worked retail let alone step foot in a Lowe’s location. Apparently all of the management that knows how to run a national home improvement chain works over at Home Depot. With all the items at a home improvement store that are difficult to scan, why have self check as the only option? When volume in a store decreases, it would be better to shut off the self check and go to staffed check only, but not to Lowe’s corporate management, better to break merchandise and piss off a customer than do something that makes sense. Adding insult to injury, instead of swapping out the item and being on my way, I had to go stand around the customer service desk just to show them the item, then walk back over to the self check area and exit the store. I was told by a manager that this was policy that an item couldn’t be exchanged at a register. Asinine anti-​customer policy initiated by asinine corporate management. Go screw yourselves Lowe’s, I’ll go shop at a local Ace or a Home Depot.

I made sure to write this review a few days later with a clear mind… instead of right after walking outside this particular Lowe’s feeling very heated. Recently purchased a brand new refrigerator and it was in the process of getting delivered. I spoke with Mike in appliances (great guy) about applying a 10% coupon I forgot to add when i purchased the fridge the day before. He mentioned to go to customer service and it should be very quick… few minutes tops. I also work in retail at one of the biggest wholesalers so I know a thing or two about customer service.
So I go to the customer service to get this quick adjustment done. Who helps me? A customer assistant who’s constantly playing with her hair, making numerous useless calls, chewing gum (SERIOUSLY!) while attempting to get my adjustment scanned after I give her my receipt/​coupon. Her name was «Juanita» (Front End — 2015)…and as she is chewing that gum and hitting so many buttons on that system, nothing is happening. She literally scans my receipt 6 times!!! If one time didn’t work, what would make you think scanning it 5 more times would? You continue the inaccurate cycle over and over as the customers behind me are in and out being helped by an «experienced customer assistant» that knows what she is doing.
What seemed was supposed to take «a few minutes» turned out to be 30+ minutes. Have you ever experienced being helped by someone but the cashier next to you is speeding through every customer at a rapid pace… while your cashier is not in a sense of urgency or care? I think you know what I mean. At the end of the 30+ minutes, she «finally found out» what to scan and what to press. She didn’t even care or apologize for the HUGE DELAY… so I am making sure to not only write a piece here on Unilocal,but a piece to the general manager/​corporate of Lowe’s. Customer Service is something that keeps customers coming back… and from the experience I had here, there’s «NO CHANCE» that I would allow «Juanita» to assist me again. I will let the person behind me go first to be helped by «Juanita» because any other cashier would treat a customer how he/​she should be treated. Spit out the gum, obtain the sense of urgency and keep your focus on the customer.
If you want to waste a lot of your time, please be helped by this cashier. If you have nothing but time in your day… you need to be helped by this cashier. Other employees here I do not have an issue with… but this experience was so bad that I will not allow this cashier to assist me again. What a waste of time… something i value quite a bit.

Mid morning on a Sunday, there’s a fair amount of people in the store. All registers are closed except for one self-​checkout station because the other three are «out of order», and there’s 12 people waiting in line to checkout. There’s plenty of employees wandering around tho. Home Depot is starting to look pretty good.

Vince and Joel were awesome helping us with our log splitter! Customer service continues to exceed our expectations!
Both young men were very professional and definitely personable! Without hesitation they loaded it on our trailer

I ordered on line and closes place to pick up was lodi. the waiting process in every department was horrible.(lumber, paint, and plumbing) the reason for the two stars is for Patsy. she was the one who came to help me in all departments. she actually deserves 5 stars. I seen lots of employees, none would offer any help what so ever, except Patsy. Thank you, Patsy.

2 stars for the excellent service Phil provided in the plumbing dept. I will however NEVER enter the store again. Management is non professional to say the least. Spent 2660.00 on 4 toilets, found a faucet I wanted that on the display wall, however it is not carried by the store yet. They just build displays, while placing no notice the item is not nor do they know when it will be available. I asked to speak to a manager, 2 were on duty. After waiting for 20 mins. I left. We are doing a master bed& bath remodel now. When finished kitchen & family room will done. No lowes purchases will be made.

It is a out of my way to go all the way across town; however, they had the twin 20# bags of Kingfords on sale for $ 14.99.
What I needed I could have got anywhere much closer to home.
After searching all over the store and being told it is on the opposite end of the store twice. I find the empty spot where the charcoal was, along with the sign that stated twin 20# bags for $ 14.99. I ask the kid and he said he would get more. He comes back with 18.6# bags. I asked how much got that smaller size and was told it is the same price!
I explained that it is illegal to bait and switch. He couldn’t care less. Gave me some BS story that they get their stuff from a different supplier. Really? What does that have to do with the flier advertising what you say you have and what you are substituting it for?
See pictures.

Great customer service had bought washer and dryer from them to see it on sale a week later and only did they reduce the price they also give me the rebate that the city didn’t give me definitely going back great shopping experience thank you customer service.

I love this place as much as homedepot! I came in here to use the bathroom… but since I’m in here… I’ll do some browsing. They have everything you need. And if they don’t they can order it. The have a very helpful and friendly staff. They dont treat you like a tool. From gardening to lumber… because that’s how the store is set up. Clean bathrooms. Clean store overall. You can order online and pick up instore. Use your Lowe’s Credit Card and get 5 percent off. Plus they price match.

I come here a lot because I love to decorate and paint my house. I enjoy the store and some of the staff. Some people are really helpful and can offer suggestions I would give the place a 5 start but sometimes they have days where I can’t find any staff to help

This review is specifically for the lowes carpet install that was done on my parents house 3 years ago.
Within 1 year some a portion of the carpet was popping up. 2 years carpet was getting folds and popping up in more rooms. Over 3 years into it every room in my parents house has carpet popping up and having rolls in it. It looks and feels horrible.
My parents never walk with shoes on the carpet and the carpet is kept clean.
If you’re thinking about having lowes install carpet DO NOT HAVE THEM DO IT!!! find an independent contractor and not LOWES!
Absolutely horrible job!!!

Went in looking for chickenwire, one employee said it was outside in the garden area, another said it was in aisle 3. Turns out it was ALL THE WAY ON THE OPPOSITE SIDE OF THE STORE! If you come here don’t expect any customer service. Lowes needs to hire more employees and/​or hire more skilled employees.

Bought a washer here a couple weeks ago, had to return it due to it breaking down today, after a Hassel of repeating my story and situation 5 times between the lodi and Stockton store I finally was able to return it, on my own (load unload etc) to the lodi store… frustrating that no one was able to pick up and deliver my new one… but whatever, got me one right away I guess a good way to look at it. But my main complaint is the so so service. no smiles, no good attitudes at the customer service except for the one lady that took the most care of me (I death with 3 at the store) and the one guy at the appliance section … but the rest were not so friendly and that bugs me. If you’re in customer service act like you care. Be polite and nice.

Like that it’s close and I can find what I need easily. Self checkout is great. Glad I don’t need to ask employees for assistance, feel I know more than they do. Which I probably do, over 90% of them at least.

Arrived to browse around, check out paint samples and to look through the mock kitchen set-​ups. I was looking for one item in particular, which I did not find.
What I did find was a nice kitchen designer named, Dodie (pronounced: Doe-​dee), who was willing to answer all of my kitchen remodel questions and even made suggestions that I hadn’t considered.
Once I was finished talking with Dodie, I finished my shopping. The store is clean, the staff always asks if you need assistance and the merchandise was well stocked.
I chose the self check-​out. One of my items needed the clerks «approval» before I could proceed. The staff member was right there waiting to clear my message and sending me happily on my way.
Great customer service, clean and well stocked store, friendly staff.
I will definitely return!

Best price for Gypsum in this area…
Gypsum 50lbs $ 10.58
compare at Orchard Supply Hardware $ 17.50… ouch!