Camp Smooch a Pooch

Had my dog groomed here last Saterday, everyone seemed nice got my dog back in about 1 ½ hours nice girl did the job but never will I go there again. I asked for a sissor job and to shave underneath. My dog came back with a choppy haircut, she was shaved all the way up to her chest apparently the girl decided to cut the hair at her ears well now she has one ear that looks like a horn is coming out of it. If you don’t know how to groom a dog don’t say you do, $ 70 later and my poor dog looks awful. I might add, when you walk into this place immediately you smell dog it isn’t as clean as it should be, I should have known when yhey were anixous for m to bring her in the same day I called that sonething was wrong.

Over Labor Day weekend we chose to leave our puppy here, originally we were very excited about the location, price, and staff. When we picked up our dog and got home Monday evening that all changed. We noticed Brooklyn had blood caked on his ear on both sides. (Will be uploading pictures to Unilocal). To this day they claim to have no idea what happened to my dog while there and have offered no solutions. They said they would check the cameras but I have never heard anything. They have decided that he got his ear caught on the bottom of the gate but that is not consistent with his injuries. According to the vet and all others who have seen it it looks as though he was bit in the ear. Here is a copy of the email I sent camp smooch a pooch after trying to contact them after several times. The owner has never once tried to reach out after this email was sent they instructed one of their employees to call us and essentially solved nothing. Here is the email documenting my struggles with them:
This past weekend we dropped our dog Brooklyn off at smooch a pooch, we dropped him around 12:30pm Saturday and picked him up around 4pm Monday. When we picked him up the ladies there said everything was good and he was great no problems. Upon bringing him home we noticed his ear had something on it which turned out to be dried blood and he had an open cut on his ear that went through to the other side, I immediately called your business at 4:30 pm just to see what happened but no one answered. I called back today at 10am and spoke with someone there who said she didn’t know what happened and would call the people who were there this weekend to find out if they knew, it is now 3pm and I have still not received a call back, I called again at 1:50pm again no one answered so I left a message to follow up.
The lady I spoke with earlier said that Brooklyn was alone all weekend but I do know from checking the cameras that on Saturday he was with another dog, I do not have a problem with him being with other dogs in fact I do enjoy that this way he got some play time, the problem I have is that when she said he was alone that was in fact a lie since I witnessed him with another dog. Sunday he was alone all day besides the staff playing with him. When we went to the website Monday morning Brooklyn was no where in sight there was only a large white dog there, throughout the rest of the day Brooklyn never reappeared on camera. We called around 11 to give our ETA and see if things were ok and we were reassured that he was napping.
Brooklyn did NOT arrive with blood or a cut on his ear and I would like to know what happened, we have a vet appointment to show them and get to the bottom of this since I have received no update and make sure it is not infected. I do not understand how when we dropped him off we received a call about a cut on his foot to see if it was there prior BUT when Brooklyn receives a bloody ear while there we are not informed by phone or when we picked him up. The laceration in his hear goes straight through to the other side and was not even cleaned up the blood is caked on and I am still in the process of cleaning that off without hurting him.
Please email me back and let me know what happened, I understand dogs will be dogs and sometimes things happen but being open and honest would have been appreciated. The fact that I am getting the run around makes me very suspicious as to what really happened with him this weekend and I am hoping the vet will give me more details on if that is a bite on his ear or what other possibilities it could be, since your establishment is not being forthcoming with me on details.

Excited to have a doggie daycare really care about taking care of my dog while I’m at work … Please consider this business if your looking for daycare or boarding for your dog. They’re new on the scene and deserve the business. Donna the owner is very nice and hope she’s successful.