American Jewel Window Systems

I had my windows installed in my condo in November 2015. I was happy with service and the men who did the job were effective and friendly. I also did my research and they gave me the best prices around. I would recommend.

had there windows for about 12 years, inside started coming out. its supposed to be a lifetime warranty. i called them and apparently, the only way they will replace them is if you saved the card they gave you at installation. i replaced all 16 windows, and they wont do anything. then, to make matters worse, even if i had the card. i would have to remove the windows yes, (more than one are coming apart.) and bring them in. meaning, i would have to go without windows. thats insane. and they were so rude, screaming at us on the phone, stay away!!!’

Had A.J. installed some years ago. Windows start breaking right away. Contractor and A.J. «customer service» do not return calls for service. Install only as a temporary fix to your problem. Other contractors have told me that these windows can only be replaced, not fixed. Installers (not A.J.) did a cosmetically ok job; but left gaps that needed more caulking. Be careful to pick a good contractor. A.J. not responsible for bad installation I was told.

I had American Jewel windows installed in December, 2005 as part of a total home renovation. What a mistake. The window installation was terrible, sloppy and looks awful from both inside and outside. The window sills were heavily smeared with caulking. The workmen didn’t care. They rushed as fast as they could to complete the job. After looking at this awful mess for years, I finally had to have my contractor remove the original caulking and replace it properly. My interior wooden window sills were ruined. When I complained about the installation, I was told by someone in customer service that 1) installation isn’t covered under the life time warranty and 2) i would have to pay for any changes. They wouldn’t even consider sending someone out to look at the issue.
Plus, these windows don’t keep out the cold! Double-​hung. I purchased the ¹⁴⁰⁰⁄₁₅₀₀ series and they are the cheapest vinyl made. The locking hardware is cheap plastic and 3 locks have broken on different windows.
The design of the series also stinks. The inside sills are fully exposed except for the screen which means they are always filthy and full of bugs. The lower window rim makes it impossible to balance a window A/​C causing constant problems with installation of even relatively small units. So, unless you have central A/​C don’t buy these. Of course the salesman who came out to the house in 2005 didn’t mention ANY of these drawbacks.
In any event there are sooo many nicer, better quality windows being manufactured today, please don’t make my mistake! Pay a little more and get quality and something that actually looks nice. These are total JUNK!

The customer service rep and receptionist is rude. She was not only unhelpful but condescending as well. In lieu of leaving a deposit, I decided to research American Jewel. In doing so, I discovered these windows warp after a few years so — thank you, Angela. Your terrible attitude saved me future headaches.