Top Choice Home Maintenance

I also purchased 2 vouchers from Dealfind, one for handyman services and one for window cleaning. This company’s website is no longer active and they do not answer their phone. Their voicemail is always full. I have been unable to schedule my prepaid services for over 6 months. Furthermore they refuse to refund my money. I do not believe this is even a company, I believe it’s a scam. Be careful!

I am extremely dissatisfied with a deal I purchased for window and gutter cleaning by Top Choice Home Maintenance. They just called me this morning to cancel the appointment I had made over 3 weeks ago to have my windows and gutters cleaned, because the temperature today is below 45 degrees. They indicated their cleaning solution will freeze, and they are now booked through mid-​December. I have several issues with this practice. First, there was no mention of this when I booked the appointment. Had I known this was their policy, I never would have booked an appointment for the last week in November. Second, I took off work today to meet them and spent half an hour removing the screens from all my windows in preparation for the cleaning. They should have notified me sooner that the appointment would be cancelled. Third, it is above freezing so their claim that their cleaning solution will freeze does not make sense. Fourth, the temperature should not impact the ability to clean gutters. If they were interested in customer service they would come clean the gutters today and come back for windows once the temperature warms up. Fifth, now that my appointment has been cancelled I will have to clean my gutters myself because they will almost certainly be cancelling their appointments from now till Spring. The whole point of buying this deal was to get my gutters cleaned before winter. It is very irresponsible of this company to be booking appointments for November and December without notifying the customer in advance of their temperature policy.
Personally I feel that the company is canceling the appointment because I am purchased a deal (from DealFind) for their service and they can fill my spot with a customer who is paying full price. I would not recommend using their services.