Verizon

Horrible service went in to get a new contract guy was rude and didn’t seem to care about me or my concern. Wanted to make sure I had enough data also was interested in a tablet plan guy was a jerk didn’t care about the customer. They where all too concern about there conversation all 5 employees where just standing round talking about stupid shit that had nothing that was work related. So frustrating.

I believe her name is somatra. Amazing young lady. Very nice and patient, she tells
It like it is. Got me in the right phone and sold me a tablet, gave me upfront pricing and told me what to expect on the bill! ASK FOR SOMATRA!!! Gorgeous petite young lady!

HORRIBLE service. I went there today to buy an iPhone 5s. A lady greeted me right when I walked in and put my name on the list. They did have a few people in line and within a few minutes everyone was waited on. There I stood and stood and stood. I waited around 15 minutes before I finally gave up and left. The lady that took down my name kept saying that they’d be right with me. Around 5 guys behind the counter, chatting, checking their text messages, etc. The lady and a salesman were at the door when I started to pull out. Now you want to help after you watch me waiting for 15 – 20 minutes? No thanks! I’d like to remain a Verizon customer because of their prices, but the service was so horrible there, I’m thinking of switching to another service now. I wish I could give 0 stars.

Service is awful and rude since Jessie left. The new blonde manager is awful and rude.

Super helpful staff yay iphone

So I bought my iPhone 4S from here last January (2012). I began to have some issues with it in December or 2012 and took it by this store to have it looked at. They basically told me the easiest thing for me to do was to take it to the Apple store and let them deal with it or try to «reset the device back to factory settings» trick. I tried the software reset thing which didn’t work and got really busy with work and never found the time to take the phone to Apple. Well just recently I tried to turn my phone off for a flight and it would just turn right back on every time I turned it off. So I went back to Verizon today and that’s where the fun starts. I couldn’t replicate the volume issues but I showed the manager the issue with it powering back on by itself. He then inspected the phone for water damage with an otoscope and showed me it didn’t have any. I have never gotten my phone wet plus it’s in a Lifeproof case. I told them it’s never gotten wet and told them about the case which they said was basically crap. So then the two managers, Glen and Paul, were very rude about how one of them just had the same issues with his iPhone and it was because it was wet. I told them again I never got it wet and Glen just argued with me and told me I was wrong and that I should just go to Apple. It was extremely annoying to have a «manager» dressed in a t-​shirt basically call me a liar. Not a good way to treat your customers Verizon.
So I drove to Apple today and had them look at my phone and I asked them to inspect it for water damage as well. The genius took the phone in the back and when he came back he said he reset it from the inside or whatever and the phone was working perfect. He also said that there was definitely no signs of water damage under the case or anywhere. So Glen and Paul at Verizon maybe you should treat your customers with a little more respect next time and please try to dress appropriately for your job.