Ultimate Floor Coverings, Inc.

HORRIBLE. HORRIBLE. HORRIBLE
Had an appoint today at 3:00 and rushed home from work to respect their time and honor my appointment. At 3:36 p.m. I decided to call to find out where they were. They cancelled the appointment on me and NEVER bothered to call me. The manager didn’t seem even remotely concerned. They were contracted out from Home Depot to give me an estimate for a new fence. STAY AWAY!!!

Horrible service. If you get carpet from home depot don’t use their contractors. They were Late calling be to schedule for the day, then after they gave me a 2 hour window to show, they missed it. Horrible.

Ultimate Home Installations aka UNITED HOME SERVICES, the only company Home Depot uses to contract work out. One of the most displeasing companies and teams of people I have ever had to work with. The offenses range from general incompetence to downright rudeness, what should have been a 4 – 6 day kitchen install took about 2 ½ months. Another team had to come in that was subcontracted who professionally and courteously did the job.
Good luck finding these cowards on the internet to complain more publicly. But if someone reads this and avoids using Home Depot for an install in the SE Michigan region, he/​she will avoid a colossal amount of stress.

Home Depot suggested this company when I was updating my basement kitchen. Home Depot did NOT help me design a kitchen. I just bought a couple of appliances from them. Initially it took several weeks to even get a date for them to come after the estimate — a date later needed to reschedule. No one reviewed with me all the items I should purchase, but I did provide a list of what I had purchased in advance. The guys who came to do the work were very friendly and I was comfortable having them in my home.
When they finished there was a gap between the wall and the dishwasher. During the initial walk through, the boss recommended I purchase a filler. I showed him some scrap pieces of wood I had and he said they could make that work (it is just s a secondary kitchen). However they chose not to use it and left the gap.
About a week later they needed to send someone back because the caulk dried leaving gaps (which by the way they ran out of the «right kind» during the initial installation). When a different guy came to fix the caulking, (without me saying a word) he could not believe how the job was left, from the type of caulk used to the lack of a toe-​kick and filler. He called his boss to relay what he was seeing. It was then relayed to me (and I was there during the phone call) that if I got the filler and toe kick he would send someone back to finish up the job at no charge. Please keep in mind that I presented my list of what I ordered before the initial install. NO ONE told me what I may be missing from the list — in this case the toe kick (since we already discussed using some scrap for the filler).
Today they came to finish the job ELEVEN WEEKS after the caulk fix (that is 11 weeks of a few unreturned emails, replies saying «contact us again later», and a reschedule email the evening (after hours) before their scheduled date). At the end of the job they told me I needed to cut them a check for $ 65 — that amount for a job I was told i would not be charged for. Their reason… because I did not have the materials when they first came. the materials I was never told to have, even after I shared my list of what I had and that they could use a scrap for the filler.

They should be called «The Ultimate Stall-​a-​Tion» ! a labyrinth of phone extensions and answering machines and one very rude receptionist in «Flooring» department who will hang up on you if you try to get an answer. I will go down to home depot to make sure they don’t recommend a criminal company to their public.
No wonder Michigan is bankrupt !

We have had a horrible experience with Ultimate as well and they didn’t even do anything! Home Depot sent Ultimate out to our house to estimate our whole bathroom remodel. The person from Ultimate made it sound like a real breeze. He wrote up a whole lot of stuff on his estimate then told us to go to Home Depot to pick everything out because it would be much cheaper for us. We appreciated that and we got busy. I picked out wallpaper in one day (about 10 hours of work) then my husband and I went into Home Depot to complete our assignment. So the bathroom coordinator at Home Depot looked at us like we were crazy and said first you have to make an appointment with them. Then she said that Ultimate doesn’t do the jobs for Home Depot. She said Anderson does. Well that was a bit off putting but that was only the beginning. We showed her a drawing of our vanity area that the Ultimate person drew and she said it was ridiculous because it was lacking several crucial measurements. So we made an appointment for the next day. In the meantime I spoke with the Ultimate guy and he said not to worry. He straightened everyht8ing out. He said he informed the bathroom people that Ultimate did all the jobs for Home Depot now and that Anderson was out of the picture and that we had all the measurements we needed. So back to Home Depot. The bathroom coordinator asked us about 100 questions that we couldn’t answer because Ultimate didn’t put it down on their quote to us,. Also she said customers were never supposed to pick out their own stuff in the stores but that Ultimate was supposed to have had that all done in their estimate with us. I finally freaked out in the store and my husband and I had a big fight in the car on the way home and by the time we got home, our order was canceled. This would have been a $ 15,000 job between Home Depot and Ultimate and now no one gets anything… including us! I’m pissed!

I would give them zero stars if I could. Ultimate was HORRIBLE. They lied, stalled, delayed, and didn’t communicate. We got an estimate for fencing the pool at our new home, and a wait of 3 weeks turned into THREE MONTHS. When you have 3 small children, an unfenced pool is no joke. They lied about the supplier being shut down, they delayed installation 4 or 5 times (I lost count), and they were terrible at communicating. Avoid them like the plague.