Secretary of State

This location did not honor the «text-​in» option for waiting in line.
I showed the rude security guard my text confirmation that I was able to go up to the counter and he denied me entry.
Don’t give the option to reserve your place in line online if you won’t honor it.

hate this place they are so slow and they are extremely rude. I really wish I could give this place a negative review.

The woooooooorst. I would rate this negative if I could. Line out the door and down the block. They are slow as fuck. Hate this place.

One of the quick log machines was broken and the other only handed out tickets. So you had to wait in two lines, one for the machine and then one for the information line! There was a clerk speaking rudely to an elderly woman as if she were a child! The clerk was at window 10. After the woman left, the clerk made out loud comments about the woman that all of us customers could hear! She kept complaining about different customers the entire 2 hours I waited there! This is wrong on so many levels! Are we not supposed to be treated with respect as customers just because it’s a government office? Don’t the employees have to obide by the same rules and standards the rest of us have to at our jobs?

Speedy, efficient, and friendly. I am used to waiting 30 – 45 minutes to take care of business at the SOS in Wixom. This office took a less than 10 minutes! I’m coming back to this SOS next time!

Things have changed at the SOS since I’ve last been here 9 years ago. Seems much more efficient. I would highly suggest going online and checking in to reserve a spot ahead of time. We went in around 11am on a Friday and total time spent for getting a new MI license, plates and registration was slightly under an hour. The overall experience was pretty seamless but this wasn’t our first rodeo so we made sure to do our homework ahead of time and brought all of the required documents.

was here at 8:45, fifteen minutes before open. its now 9:45, we were 8thin line and have waited an hour. It seemed as if we had missed our number so I checked, al of the old people that arrived after us and those young white black old alike ALL checked in online and therefore were called up before us. how is this possible? Despise having to do any service provided by the state.

Ridiculously slow. The new optional. Check-​in kiosk is inefficient. There were way more customers than employees. I counted over 50 customers and only 4 employees! Yes only 4. Terrible location!

Wow… the ladies where very helpful. Don’t believe the negative things people say about the SoS, this office was quick and friendly.

Since moving to Michigan from Minnesota I have visited this location a few times. First time I didn’t have all required documentation, second for plates and finally a new licence. Had I known I didn’t need to take a test I would have done it all in one shot. I just didn’t want to chance it with a toddler in tow. Even though this location is pretty busy they seem to get through the line pretty quick. So far each staff member that has waited on me has been friendly.

Although the staff was very friendly the wait time was beyond ridiculous. I went on a Wednesday morning at 9:45. There were four employees working. I had to renew my license and it’s a type I can’t renew by mail or on-​line. So I walk in to a line that is apparently for tab renewal or to get your forms and number so you can wait to see someone else (there were two people working this area). I get my form and my number and go to sit down. There are 26 numbers before mine is called. After I take a seat I notice there are only 2 people working the area for everything else (2 people for 26 customers!!!)
I sat and waited.
I wondered how fast and efficient they would work so I watched. It’s no joke they they move as slow as molasses. One of the employees was MUCH slower than the other. She wouldn’t even walk at a normal pace. She literally waddled at a snails pace every time she had to move. At one point a customer refused to understand what she told her regarding necessary documentation after about 5 explanations, the other employee came over and they spent about 5 – 7 minutes together explaining to this customer what each of the accepted documents was on the list they handed her.
After and hour and 20 minutes I finally got to go to the desk for my two minutes of time. The employee was friendly but I just can’t get past the fact there were only 4 people working. I can see people literally having to take time off of work to take care of their business if they have to go here because it can’t be done in an acceptable amount of time.