Sears Auto Center

This place is a nightmare! They don’t know what they are talking about! So called experts! Made me waste half a tank of gas to get my valve stems replaced! Had to come back for the 3^rd time cuz they left my center cap off my wheel. First time I was here trying to get my valve stems replaced there TIRE EXPERT said they couldn’t do it cuz it was built into the rim! Mind u my dad was a mechanic for 30 years and I also worked in a mechanic shop myself. So they said there’s nothing they can do after I told them that they are not built in! So I had to wait till the wheel manufacturer opened in California to ask them about the valve stems which the guy said «they take regular size valve stems, the mechanic is over thinking it.» Great now I call back and tell them and they said «ok bring it back and we will get it done.» So now it’s the 2^nd time coming back and amazing they are not built in!!! Cuz they changed them out!!! After about 2 hours it’s done and I can leave. Then I get a call an hour later from the mechanic saying he left 1 of my center caps off. What??? Now I gotta come back for a third time to get my center cap put on. As I sit in the waiting room or u could call it the complaining room cuz every one in there has been in there no less than 2 hours and they were told that they would get them in right away to work on there car! Omg never coming back to this place. Good luck to you if you choose this place.

WHAT. A. NIGHTMARE.
brought my car in for oil change/​rotation/​alignment. after a long wait was helped by «Ron» who upsold me a coolant flush that doubled my bill and then forgot to put the tire rotation on the work order. after another 30 minute wait to pick the car up – this location is HORRIBLY understaffed, no exaggeration – and a profuse apology Ron asked that i wait 15 – 20 minutes while he had someone do the rotation on the spot. paged me to return to the auto center after 25 – 30 minutes just to tell me no one was available to do it after all and asked me to come back another day. cost me an entire day, double the money, didn’t do everything i asked and now i have to waste another day fooling with this circus. after i get my free rotation i will not be back, assuming they don’t eff that up, too.
Postscript: Upon leaving the service center, my check engine light came on! and NO, it was NOT on when i brought my vehicle in for service. olé Ron just gave me the «sorry, nothing i can do, put yourself in MY shoes, i’m swamped» song-​and-​dance. cram it, pal. i have never dealt with such unabashed incompetence in my life, in ANY service field, even fast food! i would take back the one lousy star i gave it if i could. NEVER, EVER AGAIN.
POSTSCRIPT 2.0: Had my vehicle checked the next day (today) by a family friend who is a mechanic. My check engine light was on because THEY DRAINED MY FLUIDS AND DID NOT REPLACE THEM. Worse, that wonderful coolant flush that «Ron» insisted upon selling me in order to double my bill (and probably his commission) WAS NEVER PERFORMED. Called customer service to demand a refund (pending) and am going to contact BBB as well as other consumer support organizations. It’s bad enough that this company cares nothing for the people spending money in their establishment, but compromising the personal safety of your customers with carelessness and apathy is something else entirely. DO NOT TRUST THIS BUSINESS WITH YOUR VEHICLE WHATSOEVER.

Used to be Sears is where you’d go for auto service. Need tires? go to Sears. Need an oil change? go to Sears. I don’t know what’s happened in the last few years but this place has gone down hill.
I went in yesterday around noon to get a tune up. After waiting in line for about 20 mins. with Sears employees walking all around, none stopping to see if they could help, a tall, bald guy asked me if he could help me. to say his attitude was piss poor would be too generous. he was rude and impatient the whole time. I may have been keeping him from something, i don’t know. anyway, when I asked about getting a tune up he said it would take «a few hours». When i asked how many he said «I”ve only got one guy that can do tune ups. Probably about 8pm». 8 hours to get a tune up?! Sorry Sears, you’ve lost it.