Logan’s Roadhouse

The food was pleasing. I enjoyed my meatloaf, it was flavorful and the sweet potato was good also. The bread is always fantastic. So good that on occasions we’ve come to Logan’s just to order the bread. The Chicken Fried Chicken was VERY good and flavorful.
But… The service lacked etiquette and our server Ryan was disappointing. At one point I felt that he was yelling at us when he came to he table with our food as he screamed out who had what — it was alarming. There were other incidents such as The Case of the Missing Hot Sauce — terrible. We asked several times for hot sauces and finally when he came back to the table to ask if everything was ok he said oh yea I got it and handed it to us like «why are you mad»… Oh and he niece even cleaned the table off from our appetizers, so our table was crowded with plates and food.
I think he knows I am writing a review on Unilocal so he is starting to be more nice lol… I’m sure he saw my phone when walking by. Still doesn’t change anything because before this he was not nice.

Poor service. Apps, entrees, and rolls all arrived at the same time. We had to ask a manager what happened to our second rounds of drinks after 10 minutes. Most of our meals were cold. Most of the reviews on here are accurate. I wish I had checked Unilocal prior to agreeing to eat here. 2 stars might be accurate on a good day.

We went there for the first time and they were busy, so we thought we would get a drink. We didnt mind waiting, b/​c we saw they were busy. I made eye contact with the bartender and asked do I place my order with you? She YELLS real nasty across the bar (we were sitting at a table nearby)…“THAT“S NOT MY SECTION HONEY” in front of a crowded bar. We left and a VERY nice Lady came out and followed us. I think she said her name was Molly. She said She is the usual bartender and apologized profusely on behalf of the other Employee. So kudos to her for that. Thank you. Otherwise, we are not coming back. We dont want to run into the other crabby employee.

The worse experience I’ve ever had at a Logan’s Roadhouse. I will start by saying I will never go there again. Took 15 minutes to place drink order. Took an hour to receive food. Had to send steak back three times because it was undercooked. My daughter’s dinner was incorrect.
Although they paid for our meal, the time we lost was unacceptable. We were starving!
The manager Keith was nice but that couldn’t take the sting out of EVERYTHING that went wrong!

The service was terrible. We waited over half hour to get our bar drinks, and we only got them then because we got up and tracked done our sever The only thing that kept me from rating a 1* was that when we finally got our food it was very good. I had the grilled meatloaf and it was topped with a excellent savory mushroom gravy — YUM. My wife got the salmon and liked it.
This was not the first time we have had bad service here and that kept us away for a year. Now we may never go back, we’ll try the one on Ford road in Canton

We went for an early dinner and everything was great! Our server, Erin did an awesome and took great care of us. Our food was prepared just like we like it and it was delicious. We made sure to tell the manager, who is super friendly about our great experience!

My wife and I went to this location simply because we were in the area and needed to eat after I had just gotten out of a 4 hour meeting. The one redeeming factor was the very accommodating hostess (did not get her name but she was an Asian woman I would say middle aged) who was very sweet. Our food was not seasoned, and not temped out properly either (they only temped the thinnest part of the steak.) We decided not to complain about this and make the best of the situation, because by this point I was ready to just get back home, and we needed to eat. I later found out that my wife witnessed a number of food safety concerns, unfortunately mainly coming from our server whose name I didn’t get. He was taller, a bit stocky and was bald with a touch of facial hair, and if I’m not mistaken he had his ears pierced as well. The kitchen has a huge cut out door open directly to part of the dining room and our table was directly in front of this door. My wife, in the booth facing this view, witnessed our server in the back sneeze into his hand, and instead of washing his hands proceed to grab a to-​go container for another table. He also swept the floor and wiped down a counter with a rag and proceeded to not wash his hands and then grab food bare handed to put on salads and the like. He wasn’t the only one doing this. Three or four other staff members grabbed croutons for salads with their bare hands as they passed to the entry of the kitchen and to the dining room. I didn’t find out about this until after we left and we didn’t complain as (being in restaurant management myself, and my wife having been as well) I know generally speaking the remedy is usually offering free meals, and we will not be wanting to return to this location any time soon.

Well they did ask for my contact information as you see they want to make it right. I sent them my information to contact me as they requested and they still haven’t contacted me.
This is why I have taken my business else.

I went here about 2 and ½ weeks ago and to sum it up best, It show was good umm umm. The waiter we had was talented, respectful, courteous, and knew what he was doing. I cannot remember his name but I am going to find out and come back and let you all know who it was. He knew every side dish by heart, how many you can choose, what you can substitute them for, how they taste. What is new out and how you can serve it up at an affordable price. I had a steak and potatoes and it show was good. Better than out back. I ate at out back once and thought I was in the dried up desert for real. Now back to Logan’s, the food was good, the peanuts was good, the atmosphere was real nice and the location in Livonia is perfect.

Sorry I didn’t look at Unilocal before going last night. I don’t think I would have gone to this restaurant. I know I will not be back any time soon. Wait staff at other tables were good. I ordered a T bone medium rare and my wife and daughter got shrimp. After a very long wait, I ask for the manager. As she walked to the table, I was cutting into my steak. Her first comment was, that is not medium rare. And this is without me saying a thing. As she offer me a new steak, I informed her that we had been there an hour. I knew this because I called my wife as I was walking in to find out if she was their yet. When I asked how long would a new steak take, she informed me ten to fifteen minutes. So this raised the question, why did this meal take so long?
The manager only offered more or new food and even brought more potatoes to my wife, even after my wife declined any offer to replace her cold potatoes. Yes, mine was not the only complaint. Mind you if we want more or new orders we would be waiting and wasting food.
I called the general manager and informed him of my problems. He sound genuinely concerned, but his offer of personal service next time I come in, is not enough for me to make this my steak house any more.

Decided to eat at the bar. I wait. I wait. I wait. Twenty minutes go by and no one greets me or wants to take my order. Place was dirty. I left.
UPDATE: a few days later someone from Logan’s contacted me, asked me for my contact info and someone would contact me. Needless to say no one ever contacted me. VERY DISAPPOINTING!

I gave them five stars two years ago but they don’t seem as great as they used to be. My last two visits have been mediocre at best.

I was totally grossed out and appalled. Yesterday around 4pm, I observed a male waiter removing dishes from a table and taking them into the back area. As he entered the designated area, he removed something from the dirty dishes and placed it on a counter. I asked to speak with the manager and she told me that that was where the butter for the bread was stored. So therefore, the waiter placed used butter back onto the counter to be reused. I do have to admit that the manager called a meeting instantly. The wait staff were removed from the floor briefly.
With all the new restaurant in the area, I am surprised that this happened. I frequent this location on a regular basis.

The servers are rude. Forgetting to take a customers order then talking about customers is very unprofessional. SMH

Service was exceptionally good, but the food was mediocre. I asked for a recommendation on what to order from the waitress and she said the ribs. The ribs were dry and overdone, fries were lukewarm. I did like the little mini bucket dessert — it was just enough sweetness at the end of the meal. Oh well — it’s only the service that gets ‘em 2 stars.

Went to Logan’s on a Wednesday night and had a remarkable experience… not in a good way. Here’s what happened:
The place was a mess. I know its common for peanut shells to be on the floor, but there was a wide variety of debris to be found. Spilled food and beverages of all kinds and vacant booths that hadn’t been cleared yet. We should have left then, but we hasn’t been to a Logan’s in years, had a coupon, and a family member had been endorsing their great experience at a Logan’s in another state so we threw caution to the wind!
We both ordered full dinners. The house and Cesar salads were good. I particularly enjoyed the garlic croutons.
The starter rolls were good too… although as another Unilocaler pointed out, the basket was full of buttery grease.
Before I go on, you must know that I don’t send food back to the kitchen. It’s been years since I’ve had to… until this place!
I ordered the rib and steak combo with a sweet potato. See the picture posted… the sweet potato was SO old before cooking, that it had eyes and 3−5″ hairs growing out of it that were charred during baking. Ew! You mean to tell me that no one saw that? The tendrils snaked over the plate. The waitress kindly took it back to the kitchen.
Now on to the steak. Which was small and hopelessly overcooked to the point of no redemption. The plastic «medium rare» flag waved helplessly on its death march to the table and back to the kitchen. The waitress was so embarrassed that she said she would ask the manager to stop over.
About 15 minutes later, the manager came by with my second steak. And without apology he said «This is the second steak we made for you. I’ll stay while you cut it to see if it’s okay.» This time it was OBVIOUSLY cold and raw! He could see it too but was completely disinterested. I gave up, thanked him and said it looked better than the first and he toddled off. At least the ribs were edible. Nothing special, but edible.
I suppose I should also mention that my date had ordered a baked potato without sour cream. A different waitress delivered it and it was heaping with sour cream. Cripes!
Mind you, throughout our entire meal and wait for replacement food, we had the pleasure of looking at the nasty floor with spills that were never cleaned. Again see the picture posted for just one little glimpse of the experience. This was a weeknight so there is no excuse of customers throwing wild weekend parties.
Unless you want to take your chances, do not come here! The place is a wreck. I don’t know what else to say. I give it one star for the salads and the very nice waitresses who tried to make things right. I sympathize and hope one day they can find a better place to work to avoid further embarrassment.

What a pleasant surprise. To be honest I wasn’t expecting much form Logans but had much more to offer than I thought. Wife and I stopped in on a Sunday for a quick dinner.
Upon arriving you quickly see that this is a country\western style building but they have a variety of foods including a lot of steak, shrimp, and chicken. The inside is decorated western and has a cool cowboy feel. The give you unlimited peanuts to eat in the steel buckets and they have Jack Daniels barrels random throughout the restaurant for peanut refills.
The Logans I went to in Livonia MI had a large bar area that you could sit at with all kinds of happy hour specials and a really good drink menu.
We ordered the grilled shrimp appetizer which was good but nothing fancy. The shrimp came with avocado\corn salsa and some tortilla chips which was really good. The waitress brought out hot rolls brushed with butter that were really, really, good. We usually pass on the bread at most restaurants due to the fact of how unhealthy it is but it smelled so good we couldn’t resist.
Overall my meal was really good. I ordered the teriyaki grilled chicken breast with baked sweet potato and a veggie skewer. 2 chicken breast came and were bigger than I expected. The teriyaki was sweet and thick as expected but not overpowering. The sweet potato was huge and not over cooked like a lot of places. The grilled vegetable skewer was loaded with onion, mushrooms, zucchini, and tomatoes. The veggies were cut large so they didn’t turn into mush. Thank you chef!
Wife ordered the 8oz steak and shrimp scampi which she was pleased with. Shrimp were bigger than expected and she said was spiced well. Steak was cooked as she ordered and was tasty.
Overall for the price the meal was really satisfying. Most of the meals are $ 11 to $ 20 and come with plenty of food. In today’s world that’s had to find. Great place to go with a few friends to have a good dinner and some adult beverages. I like all the «side dish» options they have and some are on the healthy side.
Wife and I will be back!

This was not a good night. There were so many customers that were NOT happy. They had a special and it was a Friday evening but…

Excellent customer service! This was our first visit and we were greeted with a smile by every staff member. Unfortunately, the food was cold and just okay. The noise level was way too loud for our preference. We will most likely not return, but their customer service deserved a higher rating.

Ok… I’ve tried this place a couple of times. Unfortunately, I wouldn’t go here again.
It always seems like they are low on staff all the staff. Ok true enough… I was greeted with a smile which that what the first star is for but after that I had to start deducting from it.
It took the waiter forever to take my families other and when the food came; basically it was like getting served a happy meal. (Where’s the rest of my food?!) It was like they were moving fast than what was going on but I knew this from the first time but I was giving them a 2^nd try.
Obviously they failed!!! They only way I would go back here, if someone paid for my dinner and they really wanted to go but believe me, I would try to talk that person out of it.