Enterprise Rent-A-Car

I’m a silver plus member and still get treated poorly. The manager is even rude. Unorganized unfriendly un welcoming. Finding a different car rental company to frequent.

Firestone in Livonia was fixing our car and got us the first rental from there. The guy that came to pick us was nice and we got a nice small Nissan Sentra.
When we got our car back from Firestone it stalled on us again and we were sent to Enterprise again. This time we got a different person to help us and he offered a van or nothing else. He said that was the only thing available. When we declined he did not seem to care. He was rude. We should have been offered something else from another Enterprise (there was one on Plymouth Road and less than 2 – 3 miles away. By now The doors were closed and our guy was probably more interested in going home than trying to satisfy an angry customer. Do not go there. The place has limited choices, closes at 6 and showed us no commitment to help us.

I’ve rented cars numerous times from
Enterprise and this location has true most friendly, professional sales people! They picked me up within 3 minutes from Ford and my car was ready for me. Then, when I had to drop off my car, I was checked out within 5 minutes and given a ride immediately! When I left something in the car, they called me to notify me. Great customer service!

I’ve rented from Enterprise a number of times, but both times I’ve rented from here have been horrible.
The first time, we declined the insurance. We were renting our car via a loaner service for a body shop. (My husband got into an accident on his birthday) well, apparently they didn’t get the memo, so when we turned it in, they charged us over $ 800 on our credit card.
I called them, and they said we didn’t decline coverage and then said, oh, yeah, here it is. We’ll refund you. Well, they CHARGED ME AGAIN!!! It took a couple weeks and emails to corporate to get this sorted out.
NOW, husband in a fender bender, love the body shop, using Enterprise again. This has to be better right? Well, no. Reserve our car. Husband mistakenly told Enterprise it was covered by insurance instead of loaner service (Which this time only covers half the rental). So, when it was sorted out, they had an insufficient hold on the credit card and had to put it through again. They called him telling him the card didn’t work. Their system would not let them check the number, and we had to use a totally separate card. Well I work for the bank through which the card was issued, and there wasn’t even an attempt to charge it the second time. So we give them another number and vow to never darken their door again.
Car gets fixed, and we leave the car at the body shop, and were assured it would be handled. We called enterprise two times to make sure they took the car in because, hey, should we trust them? They kept saying they didnt’ have enough staff to pick up the car.
They finally did and charged us for the days the car sat in the body shop lot. Neither the body shop, nor Enterprise said that we’d be charged for those days, and in fact both said that we would not.
This place is a major fail.

Called in advance for a ride. Was told 15 – 20 min. Then 30. 45 minutes came and went. 1.4 miles away. I gave them an address in the 14 000 block of a street in Livonia. Nobody showed. Nobody called. I finally called to cancel. I was told that «the address nunbers only go up to 15,000.» Didnt I just say I was in the 14,000 block? Really, Enterprise?! FAIL FAIL FAIL!