DFCU Financial

When you rely on ATM service at this branch, you will be disappointed almost half the times you arrive. The ATM is often out of service in the drive thru. Worst I’ve ever experienced in a bank for 35 years.

I think I have had it with DFCU. Been with them for years and always been good.
They recently changed their internet banking system and it is now incompatible with the MINT online application which has hundreds of thousands of users.
MINT if an app i use daily to track account balances, etc. Since my checking, savings, auto loans, money markets, personal lines of credit are all with DFCU — those are inaccessible in one place for me like they have been for many years.
DFCU says they only support quicken now.
DFCU is behind the technology curve and obviously does not have the IT staff to do things right as so many other banks do.
I can deal with them being a CU and doing a decent job at that but I am tired of their being behind the curve. I guess I am moving all my family accounts to a real bank.
Calling their support was also stupid as they make a major internet banking change and don’t have the support lines staffed to take my call — not «wait on hold» but «we cannot take your call»…
They should have stayed the dearborn federal of old and now are out of their league.
Their IT people should be fired for not taking into account the effect and support this change required.

Horrible experience when closing account. They charged a $ 40 fee for having a $ 2 balance left in my account when trying to close. A mistake they made results in a $ 40 dollar fee for me.

I have had an account at DFCU Financial (Dearborn Federal Credit Union back in the good ‘ol days) for just shy of 30 years. I have enjoyed free checking, no crazy fees (really! my other bank charges me if I want to use a teller or get a statement), pays dividends, yada, yada, yada. My kids both have accounts (and receive yearly dividends) and my oldest has taken the Financial Bootcamp for Kids. In 30 years my only complaint is I wish there was a branch located closer to my home (in the b’hma/bloomfield area.

When I got married, I decided to move my accounts to the same place my husband had been using his whole life. Everyone was really nice and it has been easy to open my own checking and savings accounts, a savings account for our daughter, and a separate account for my business. Once all the accounts were opened, I was able to set up online access to all of them — how convenient!
The only frustration I’ve had is that they charge to use the coin counter. Seriously? When I worked in banking we had to break them out of the rolls and bag them to sell back to the fed anyway. Why make me roll them before you do that?
Of course my favorite part of being with DFCU is the dividends. Once a year we get a nice chunk of bonus money, depending on how much money we’ve kept in our accounts that year, and what other services (loans, etc) we have. Yay!