American Appliance Heating & Cooling

Sometimes the best measure of a company is found not in how well it delivers its routine services but in how well it copes with complications.
We recently contacted American Appliance Heating and Cooling for what appeared to be a simple blower motor replacement. This seemingly straightforward piece of work, however, flared into a number of complications and ultimately required 2 additional visits and several more parts than simply the motor.
This was during the initial days of the A/​C startup season, and the number of competing repair
requests clearly was major. Still, American Appliance prioritized seeing this project through and limited the bill to only the parts and labor specified in the original service call.
I don’t usually submit service reviews, but this level of integrity and professionalism not only cements my relationship with American Appliance Heating and Cooling but inspired this five star response.

We had an appointment from 8:00 to 12:00 and tend the appointment was scheduled through DTE. I have afternoon dialysis and do not have flexibility. They called said they could NOT guarantee that they could keep the scheduled appointment today for the time frame. This was after we got our dog out of the house and got up early. They appeared disorganized and I would not use them again.