New York Sports Clubs

I have been a memeber many years and in the past few years the managment and administration services have been a disaster. All they looking is ways to charge you extra, if you cancel an account they will charge you after canceling, and they will not negotiate. Disaster managment, bad corporate service, memebers have no value. They offer cheap price to new memebers and then they get you. Staff and trainers are very nice but it’s the management attitude causing memebers (and many of them) to leave.

Great family Gym, Nice Trainers with great deals, Staff Very Friendly, Daycare in the front part of the building so bring your kids! Lots of Equipment, Up to date Machinery, the gym has two floors With a pool (Swim classes available), Towels can be provided at the front desk. Men’s Locker Room is a decent size with changing rooms available & also within the locker room’s are Sauna/​Steam Room. Everything is well kept the gym is very clean from what I’ve experienced, & that’s a big plus in my book!

I’m updating this review due to my experience with the personal training membership. Overall, my previous review on the gym remains the same. Thanks to Sean, now previous manager, I’ve become far happier with my training experience. I’m shocked to hear he is no longer working at this location because he has been such a great help. He has paired me with EJ Frain. Mr. Frain is a very motivated individual who has done more then expected for me in terms of achieving my health goals. I would highly recommend him, only him, for training purposes within this gym.
Continuous complaint, the staff here are horrific. Rude, unhelpful, attitude. Constantly. I really want to love this gym, it’s becoming near impossible. If it wasn’t for the great personal training experience, I would not attend this gym.

The club is fine. However, all of the NYSC clubs have gone downhill since introducing the $ 19.99 month-​to-​month membership. I am a regional passport member. Now, upon entry I am allowed one towel and have to literally beg for another. Don’t get me wrong, one towel can be sufficient unless you want to sit in their steam room. They recently reconstructed it and failed to pitch the seats properly. As a result, when you sit down you are sitting in a puddle of water! No lie. Your one towel is immediately soaking wet. Please fix the steam room or give more towels!

Here’s how this gym is currently as of 3÷3÷16.
They’ve hired this annoying as crap night worker, who shouts out «THE GYM WILL BE CLOSING IN 45 MINUTES!» which wouldn’t be annoying except 15 minutes later you hear, «THE GYM WILL BE CLOSING IN 30 MINUTES!» then «THE GYM WILL BE CLOSING IN 20 MINUTES! 10 MINUTES! 5 MINUTES! 2 MINUTES!»
If you don’t want to stay extra long, I can understand that, but if you really want to get going, how bout you shut the hell up and clean instead of sit on the stairs and count down the minutes. You have to clean anyway right? This is pretty much the quality of their staff, there are GREAT and I mean GREAT staff there, but apparently they all get moved or fired so what you get left with is a girl, whining that you are there 1 minute longer. God forbid you wipe down the machine when you’re done.
This same employee sits and complains outloud at the front desk about how gross and disgusting it is to «pick up after these slobs.» Really. Really? NYSC? This is what you picked to be the face of your gym? I’m not denying that it probably gets tiring racking weights, picking up towels, cleaning water bottles and such off the floor, but in all professionalism, you dont sit at the front desk and say it AS YOU ARE SCANNING SOMEONE IN! lol.
Then you have the account specialists. Ha! Specialists. Ok. Definitely never sign up with Nick. Absolutely useless after he gets you to sign up. No help at all. Today, I called to resolve an issue that I’ve been calling for 3 weeks about. Nick picked up the phone, said he had no idea who me or my wife was, then left me on hold for 21 minutes. This is not an exaggerated 21. I screen shotted my phone lol. Then when I hung up and called back within 2 rings (surprise surprise) the person Nick was supposed to go get answers the phone. Shocker. She lies and says there was an influx of calls. So I called my friend who was at the gym at that time running on the treadmill, and said there was no calls. Surprise. Surprise.
So what do we have so far, staff that is beyond rude and unprofessional, (although there are wonderful staff, I just never seem to see them anymore) Account reps that don’t care about your business or you at all, simply want your money then dont bother them.
The gym itself, minus the workers is average. The location is good, the prices (if you get in for 20 $ a month) are good, the machines are constantly broken or in disrepair: (the chest exercise machine has had slipping grips for 3 months, someone broke an ab machine half a year ago, no replacement, 90% of the bikes dont have heart rate monitors that work, 30% of the TV’s dont work, etc) but the worst of it by far is the crappy staff and account «specialists» that ruins it.
There are some better alternatives in livingston for a few bucks more, I would recommend searching them out before applying to this gym. And if they’ve actually changed the membership to an annual one instead of just using that as a line to get you to sign up, then I definitely would suggest against this gym. My wife and I will be transferring once we get this refund they promised prior to our sign up and havent delivered on over 3 weeks now.

Location is spot on awesome. Very clean. Lots of weights. Tons of machines. Two floors of fun. Basement level locker rooms– perfectly kept.
I cannot comment on classes bc I’ve never taken one. I’m not sure about the trainers at this location either. But staff here are very nice and pleasant!
I enjoy visiting this location when I’m in the area.

This is a terrible gym for many reasons! The aerobic equipment is frequently broken, the weights are typically in disarray, and the machines are moved to different locations without any apparent rationale. The showers and toilet facilities are often malfunctioning, and they don’t maintain adequate inventory levels for soap and shampoo, which you only discover once you’re «in the shower». It appears that management changes often, and while the desk people refer calls to them, they are unresponsive to inquiries, never returning a call. When I finally stopped my membership, I was charged three separate fees … a monthly fee, a cancellation fee, and contract renewal fee because my contract expired at the same time as my cancellation. The trainers are on their phones while in a session, and for the most part are not helpful (e.g., no exercises are written down, no coaching as to how better to execute a lift) and primarily focused only on booking more sessions. Great location, great potential … but very very poor customer focus and management oversight. A real discredit to NYSC!

I am not sure why there are any bad reviews for this NYSC location — really not sure why. This is the largest NYSC location I have been to, and I have been to locations in Brooklyn, Staten Island, Manhattan, and Jersey. It is a really nice club. Tons of cardio machines, weight lifting equipment, stretching areas, and a pool. It is a really cool work-​out atmosphere. The only reason why I am not giving it 5 stars is because the locker room is awkwardly set-​up — so there it missed perfection. But all-​in-​all, this is my favorite NYSC location thus far, and I’ve been a member for three years.

My younger sister, who is a minor, went to their facility hoping to use the 2 day free trial pass. They took her credit card information and had her sign papers without parental consent and not only charged her for a membership, but also upped my college student plan to a family plan to «add her on». The facility itself is okay, but I would take serious precautions if considering this gym.

Terrible customer service. Tried to cancel my account and they convinced me to change my type of membership, and ended up getting charged for two accounts. Called to cancel and they told me I had to come in. I came in and they told me I had to call. I called and there’s an automated message telling me no one is available to help.

The gym itself is not terrible, but I canceled my membership in August and I am still getting charged. I’ve called multiple times and nothing has been done.

I give this gym an overall rating of
Cleanliness: equipment is well maintained with the exception of the studios. I don’t know how often they clean them. Studio 1 (where they hold yoga, Pilates, cardio classes) is pretty dirty. Last Sunday I saw two hair/​dust bunny tumble weed whirling around during yoga. Kind of gross.
Availability: there are a lot of machines in this gym so I don’t foresee any issues getting on one. But Ive only visited during early in the weekend mornings or during weekday lunch time.
Classes: There’s a huge variety of classes to choose from like cross training, swimming, cycling, Zumba, cardio, yoga, etc. However, some are just offered once a day or every other day.
Pool: the pool is a nice thing to have. They offer free family swim on Sundays at 4pm which is pretty cool. But the time I did take my fam, I remember my eyes and nose burning with so much chlorine in the water or in the air. Maybe they just shocked the pool.
Overall, I will continue to go to this gym because of the overall positive out weighs the negatives. However, when they advertise the $ 20/​month deal; you should know that you also get hit with the initial fee of $ 250 too.

If I could give zero stars, I would. I have no experience with this place as a gym, but I signed my son up for private swimming lessons and it was nothing but a headache.
Parents, if you are considering this place for private swimming lessons for your children, consider this first:
The price of the lessons breaks down to just over $ 2/​minute, at roughly $ 68 per 30 minutes for the 5 lesson block I purchased.
Every lesson, the instructor ran in 2 minutes before the lesson was supposed to start and spent the first 5 minutes gathering props, undressing, putting swimming cap on…
The one time I saw her drive in, this 20 something year old, able bodied swim instructor parked in the handicapped spot right in front of the entrance. This got on my nerves.
Spent the whole first lesson chatting with the «lifeguard» instead of paying attention to what my son was doing.
Second lesson I spoke to her about the chatting and other than starting late it went alright.
Third lesson got cancelled 3 minutes into it because it was raining and there was a chance there could be lighting. There never was any lighting in the area.
Third lesson retry… We show up and sit there waiting, 10 minutes into our time slot the «lifeguard» comes and tells us that the instructor is late and won’t have time for the lesson by the time she arrives. She will call us to try to reschedule. She never called to try to reschedule.
Third try for third lesson actually works out, but at the end of the lesson I’m informed that the instructor will be on vacation for the next two weeks and she has to check her schedule and then call me to schedule the last 2 lessons. Three weeks later I stop by the gym because I still have not heard from her and I want to schedule the last 2 lessons, I am given a time slot.
2 hours later I get a call that the time slot I was given is no good, I am given another time slot. The next day I get a call from the swimming instructor that the time I was given is no good and I need to reschedule.
I go in again the following week and schedule the last 2 lessons.
Today was lesson number 4. The instructor never gets into the pool with my son. This is like trying to teach a kid to ice skate from the bleachers. I try to be patient but she repeatedly ignored my son and had him blowing bubbles by the edge of the pool while she chats with the lifeguard and 2 other instructors. Mind you, my son is working on his stroke and breathing while swimming, he did bubbles by the edge of the pool 4 years ago.
Finally, 20 minutes into the lesson I lost my cool and walked into the pool and told her to stop bullshitting and please get in the pool and teach my son. She stopped the chatting but never got in the water.
I have one more lesson next week and will never again step foot in this establishment.
They are rude, unprofessional and overpriced. I feel like I got taken advantage of. The front desk staff is clueless and the behavior by the instructor is unacceptable.
Do NOT waste your time and money with this place. You will get more professional and reliable services at the Y or just about anywhere else. RUN, DON’T WALK, away from this place!

Not sure about pricing for regular members but for students its great. I paid $ 20 initiation fee and $ 20 a month after that. Not a penny more. All classes included too! But for what I’m paying I would give the gym 4 stars.

This gym hires incompetent and rude staff. They are very nice and friendly when you sign up and after they have «hooked you in», they do NOT care about you at all. Avoid this place. I called numerous times to try to put a membership on hold and the level of stupidity I have encountered is astounding. Once they discovered the purpose of my call, they had me on hold for 6 minutes before I hung up. When I called back, (5 times) they pretended that they could not hear me. I waited a few minutes and called them from my cell phone and their phone issues miraculously disappeared. I was again put on an never-​ending hold. I am so frustrated with their staff that I am not going to put the membership on hold, I am cancelling it.

Incredibly shady gym that will steal your money, especially if you make the mistake of using their personal trainers. Avoid at all costs.

Great gym and stuff, I had all the necessary equipment for a great workout. The membership fees are also very reasonable. location wise it is very convenient and easy to get to. the staff are all very friendly and helpful when I have any exercise questions. I definitely recommend a visit if you are in the mood for a good workout and need to look for a good gym.

New York Sports Club is the worse gym i have ever been to… This gyms staff and management are completely unprofessional, unreliable, and simply does not care about you. The staff at the front desk is lackadaisical, rude, and just simply put they are the type of people who shouldn’t have a job dealing with customer. The fact that the manager employed these people says a lot about him. No one cleans this gym, it smells like a nursing home and the amount of just grease and dust on is just disgusting. They always have a bunch of there staff just standing around doing nothing when they could be cleaning. The manager really needs to learn how to manage and fix the problems with his staff and the issues regarding the gyms cleanliness.
At the time i was going i was paying 60 dollars a month, which is expensive for the absolute horrible experience i was having, I asked the girl at the front desk for a towel off the rack and if she has recycling behind the counter for my water bottle. In a rude condescending tone she goes «There a garbage over there and the towels are on the rack.» Now I do not think what I was asking her for was ridiculous, and for me paying 60 dollars a month some nice, friendly customer service would be much appreciated.
Also, to get out of your membership be prepared to be charged a ton of money and have it not be an easy process at all. There is a 300 dollar cancellation fee if you get out of your contract before a year. Ok, so I waited the year to avoid the 300 charge. I call, I cancel my membership. Next month i get a charge for 60 dollars, so i call them up they said i never called. So shrugged it off thinking it could just be a mistake. I explained myself to the representative and they basically called me a lair and didn’t refund me. So this time i made sure to get a email conformation. (Make sure everyone who cancelled their account does the same) So i finally get the email and it has been over a year so I am lefted to believe that i am finally out of dealing with this horrible company. But what do I see a couple of days later… A charge for 300 dollars on my account. At this point i am enraged at this gym at this company. I call again, not this company has wasted hours of my time. I finally got my money back, and i asked the representative to direct me to the district manger. Apparently there is no way for you to get in touch with upper management.
This company is the worse company you can ever be a part of. If you like however shooting yourself in the foot multiply times in a row this is the company for you.
New York Sport Club, where rage and stress itself cause you to lost weight.

We just left Equinox to come back here. You can’t beat this place for the price. They have everything we need and we’re saving $ 240 per month compared to Equinox.

Well besides everyone’s negative view points from years ago I’d figure is give an appropriate update. First– $ 20/​month is great deal for a sports club. Better than $ 30/​m for retro for fitness (classes incl). My favorite party is Zumba. Lots of fun. Wish there was more of a mix of people though. Seems like a lot of older people. Locker rooms are clean. Staff seems nice to me. All in all I don’t feel like I’m wasting my money. And that feels good.