LOFT

Employee in the store was too busy flirting with her boyfriend to greet myself, assist the customer at the counter, or ask me if I had questions. Two customers in the entire store, and she was too busy for either of us. For shame.

I have noticed that customer service has gone down since I worked in retail, but here I experienced the worst attitude and «service» I ever have in my life. My friend and I entered the store and were basically ignored — no greeting at all. There were two people there, who were clearly employees, and basically ignored people. When I had a question, one of them was semi helpful, but when we found the item my friend was interested in had only one left in the store, on the mannequin, she did not offer to check the size (the very least she could have done) or check another store. When we asked for another size in another item, the other «associate» said «they’re over there,» and pointed across the store — no effort to assist us in getting the item. The store was in terrible condition, there was clothing piled all over the dressing rooms, and the associates were clearly more interested in socializing than they were in doing their job.
Nevertheless, we were going to purchase a couple of items — I ended up getting charged $ 5 more for the same item than my friend, and when I brought back to both receipts to ask about it. She immediately got defensive and even more rude than she was before. I told her if there was not going to be parity in the prices, I wanted to return my item. She kept talking (loudly, and over me) about how she had no power to do anything, blah blah. I asked for her name and the manager. She kept talking over me. I once again asked for her name and the manager. She finally told me the manager was «right there,» and I turned to see someone standing there — the manager had apparently been watching her associate yelling at me and did not do anything about it. I tried to speak with the manager, and the associate kept yelling over me — I could not even hear myself, much less the manager hearing me. I finally told the associate to shut up, and then she went ballistic. She was yelling all sorts of things. Unbelievable.
I finally got to talk to the manager, and the person was yelling ACROSS THE STORE at me. I told the manager this was unacceptable, and that when I worked in customer service (for 20 years) I would have been fired IMMEDIATELY if I had yelled at a customer. She told me she could not do that and offered to send me coupons. I told her she was crazy if she thought I was ever going to shop at that store again. I once again asked what sort of disciplinary action she was going to take, and she said she would have someone call me.
In my day, and I am not very old, I would have been immediately terminated and walked out the door if I had spoken to a customer like that, much less YELLED at the person! What on Earth has «customer service» come to in this day and age when associates, whose job is to help customers, are allowed to yell at customers with no recourse? I will absolutely NEVER shop there again, and may never shop at Loft again, if they have the kinds of policies that allow for this kind of behavior. I had customers in my face, calling me names, swearing at me and I never, ever would have treated them the way I was treated at this location.

This Loft is just as bad as the Short Hills location. Nobody offers to help you at all when you go in. Nobody cares that you have an armful of clothes to try on, and nobody offers to start a fitting room. Nobody bothers to come to the fitting room to see if you need anything. This happens when you are the only customer in the store and when there are a few customers in the store (I have never seen any more than 2 other customers there). I bought some stuff today, and the entire transaction occured without the sales person saying a SINGLE word to me or even looking at me. The Short Hills location is jsut as bad except the people who work there think that they are working at Hermes, acting like you aren’t good enough for ther $ 39.99 jeans. I’ve complained to corporate twice, but nothing is improved. The Denville location is a touch better. Loft employees should walk down the mall to the Gap. The people there are so nice and helpful and no… I don’t work there nor am I friends with anybody there.

customer service sucks at this location. Never have much stock, rooms are always unclean. Employees are very unfriendly. Save yourself the trouble go to Short hills.

Employees are helpful if you ask them any questions. They will ship you an item in your size if it is not in their store, awesome!
Currently there is a 60% off extra on sales so take advantage of that all! And 50% off everything else! What I found interesting was the other mall (don’t remember name) it was 50% off extra on sales, yeah, don’t know.
If there is any problems with your purchase, employees are ready to fix it right away no problems at all.

I love Loft and this store in particular. The sales folks are helpful and they always have a great sale section. The fitting room is clean and neat, with plenty of roomy dressing rooms.
Tip: sign up for their loyalty program and you will receive discounts and notification of sales.
It’s never a bad day when you stop by Loft!