La Vinia Spa

Worst customer service experience! First attempt at making an appt end with «we are book complete and will call you back in a week to re-​schedule in March». And I never got the call back. I call back again and the manger apologized for the bad receptionist and schedule an appt in late April (almost 3 months after the groupon purchase) and promised to text and call with reminder. I never got any reminder and today when I show up for my appt. Store is dark and door is locked! This was suppose to be a birthday gift back in beginning of Feb that drag into end of April! Now I am going to request for a groupon refund.

Worst Spa in NJ. STAY AWAY.
Let me tell you i’ve been lucky enough to go to plenty of spas in the U.S. and internationally. I love me a good spa, pampering, yesssss. This is not where to go if you want thattttt… If you want to be treated like they are doing you a favor, then this is the place for you. Otherwise, heed my warning lol…
I had the worst experience with a suprise charge on my debit card for not showing up to an appointment that I didn’t even know about nor ever got a phone call reminder for. (My first visit ever was through a gifted Groupon and apparently I had a «follow-​up» appt). I was charged $ 66 USD for a no-​show. But this isn’t the worst part of it…
The manager I spoke with was extremely rude, arrogant, and provided some of the worst customer service I have ever encountered, anywhere, ever. He sure has one thing down though, he knows exactly how and what to say and do to lose a customer.
Another fun fact, they claimed to have called me, but admitted they had the wrong number down! It wasn’t until I called to complain that they figured out what my actual number was.
I’m sorry, but if you don’t have the quality, décor, location, nor the ambience, you cannot afford to treat people the way you did today. There are farrrrrr too many spas in the area for this. I am never going back and will always make sure to discourage others from even trying this place out.
It would have been so easy for him to say, oh i’m sorry about that, as a first time customer who we never explained this policy to and who would never otherwise think to go read it for herself on our never-​functioning website (trust me i went back to check after i saw the charge and suprise the site wasn’t working), we can take care of this for you. We’ll refund you your money this one time, explain the policy and/​or show it to you in writing, and then you can make sure that if you still happen to want to give us your return business, you’ll make sure never to miss an appointment again, or pay the price.
But no, instead he fought with me, treated me like an idiot (ha), challenged me to take them to court (haha!), and simply was a terrible business-​man and person all around.
Ugly place, ugly service, ugly customer service. NO THANKS.

I redeemed a groupon for a 1 hour Swedish massage a few weeks ago and have to say this was not worth the money, even with the discount. I don’t know if they put up a sign, but when I went, there was no signage at all stating the business name… so I called while driving around, twice. No answer. After circling a few times, stressing I was going to be late, I finally parked and walked to where I thought the location was– lo and behold, a standard xerox size paper was on the window with the spa name– absolutely no way to see that from the street, esp. for people unfamiliar with the area. I went in to an empty spa, right on time, and a few minutes later someone finally greeted me. I filled out the paperwork, etc, etc. The temp in the place was off, almost hot, and the massage table was stiff and uncomfortable. I am not new to massage, and this was flat out terrible. I have some upper back knots and the therapist pretty much took up the majority of the time digging into them, knowing I was uncomfortable the entire time and in a lot of pain. She was just unpleasant overall, like she did not want to be there. And I was sore for days after. With other massages, my knots are always addressed, but not to this degree. I would not recommend this place, at all. I left more stressed than when I entered.

Outstanding personalized service every time. I have had 8 seedish massages there and have been very happy each time. Shakir helped my sciatica and my stiff shoulder. Probably the best spa service I have tried and I have tried many places in NJ, NY, CT and on cruise ships…