Paparazzi Day Spa

Work was fine. BUT: I arrived just before my appointment time. Was ushered into their comfortable lounge. A minute or so later someone came in and sat down to have a chatty personal phone conversation for several minutes. She of course could see that a customer was waiting (on the couch across from her). I remember thinking «That had better not be the person I had an appointment with I have been sitting here waiting for.» But it was. Very bad form. Will never go back.

Came in for an hour-​long massage with Rob. The massage itself was wonderful, and afterwards he took the time to explain a few stretches that would help me in the future. He also gave me a coupon for my next massage. The girls at the front desk were helpful as well. I’d definitely come back in the future!

The staff is rude and enjoys gossiping more than doing hair.

Tried a massage here through a Living Social deal. The staff was friendly and the masseur Rob was great and very knowledgeable. He gave me some great tips and stretches and gave me a coupon to come back. I think their massage services are a little over priced for a day spa, but if you can get a discount or Groupon deal, it’s definitely worth it.

I’ve known most of the staff at Paparazzi for years, and had many services done there. It is an outstanding business with great services and extremely community-​minded and the owner is a kind and generous woman. Every service I’ve had there has been top-​notch and I would not hesitate to go back or recommend this business! Keep up the great work!!!

I received a gift certificate and as I have never been to this establishment before I decided to go with the signature facial because it seemed like a safe bet and it was fully covered by my certificate ($ 75)
I called to make the appointment and was told for $ 75 I would get the signature facial including extractions. I asked if I would be seeing a licensed Esthetician and assured Gina Marie was.
This is how the actual appointment went. I got there ten minutes early as instructed to fill out paperwork but was given none and at ten minutes past my appointment time Gina Marie casually came out to get me. She never asked for history on my skin, allergies, preferences, nothing. I was not given any paperwork. This signified to me she wasn’t interested in my history or keeping a record on my skin. Not a good sign.
While kind and personable, she lacks in professionalism and seemed not as well versed as my previous Esthetician at an actual spa. I consider Paparazzi a salon that does spa services. I could smell perm/​chemical process odors while waiting and during my treatment I could hear everything all through the salon. Not very relaxing.
So for a half hour she basically washed and moisturized my face. No extractions and nothing special. She did try to up sell me many times, critiqued my skin tone in a derogatory manner and was over all just a little irritating.
I was amazed that service should cost $ 75. For $ 30 minutes? When I left I had cleanser gooped in my hair and some kind of crusty stuff all over my neck. I discovered this in the car.
I’ve never had a worse treatment anywhere. I do not recommend.

I am on a quest for a the perfect wax here in Syracuse and I am really struggling. Maybe I am spoiled because I am from Portland, OR, the land of strip clubs.
Gina Marie did my wax here and she was nice, fast, the place was pleasant and the bed was heated and I would probably come back if I can’t find anything better.
But not up to my high standards really.
My biggest qualm is that they charge $ 15 extra dollars to turn you over. If you are getting a full Brazilian, where I am from, the back side is all part of the deal.
If I could I would give it two and a half stars. It wasn’t great but it wasn’t bad.
Now I didn’t have any other services here, but it was friendly and clean and I’ll change my review if I ever come back for anything else.

CNY may not have the best spas and beauty services, but Paparazzi is a real gem, in the middle of Liverpool! Surprisingly, they also have the best waxing… ever. Just ask for Gina Marie– she is wonderful, quick, and puts you at ease. The staff is always accomodating, and has many times squeezed me in for an appointment. Thumbs up!